Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Kevin Paulin

Ayr,South Ayrshire

Summary

Experienced professional with a strong background in reading drawings and plans for various development projects, assessing product suitability to meet standards and client requirements. Adept at liaising with clients including architects, house builders, developers, and tradesmen to confirm project specifics. Proficient in compiling ironmongery and door schedules for precise specifications and efficient execution. Skilled in providing expert guidance to clients, architects, and project managers on product selection. Proven ability to manage and motivate staff to meet customer service standards while maintaining stock levels. Experienced in assisting directors with sales margins and profit levels, resolving customer complaints, and maintaining high levels of customer service to ensure repeat business.

Overview

26
26
years of professional experience

Work history

Branch Manager

Caldwell Wright & Co Ltd
AYR, South Ayrshire
03.2016 - Current
  • Managed ongoing contract work whilst developing new leads & customers whilst producing schedules and quotations for various projects ie New House Builds, Social Housing, Schools, Hospitals, Nursing Homes, MOD projects & various private projects.
  • Meet with clients existing or new and engaging with Architects, Project managers & clients themselves either on site or through meetings or telephone conversations.
  • Planned and executed new strategies to increase sales & hit monthly targets.
  • Supervised work of contracted employees to deliver work on schedule.
  • Managed daily operations to ensure smooth running of the branch.
  • Resolved customer complaints swiftly, maintaining company's reputation.
  • Liaised with clients, resulting in strong relationships and repeat business.

Assistant Manager

Caldwell Wright
Ayr, South
05.2008 - 03.2016
  • Assisted branch manager making schedules for various different projects like Housing builds, Hospital refurbs, School builds, & any private builds, using excellent planning and safety regulation skills whilst dealing with any archirtect or clients specific needs and advising on better options that may be available.
  • Produced high-volume orders to effectively meet customer demand.
  • Supervised work of contracted employees to deliver work on schedule.
  • Collaborated with team members to achieve target results.

Sales Assistant

Caldwell Wright & Co Ltd
AYR, South Ayrshire
07.2007 - 05.2008

Sales Assistant

Maxwell Ironmongers
Ayr , South Ayrshire
11.1999 - 07.2007
  • Served customers with any orders or inquiries dealing with cash and card payments whilst also dealing with account customers sales and invoicing any account orders.
  • Kept sufficient inventory supply and stock on shelves and in storerooms.
  • Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.

Warehouse Assistant

Maxwell Ironmongers
Ayr, South Ayrshire
01.1999 - 11.1999

Started working at Maxwell's on a Skillseekers apprenticeship booking in stock and customers goods & making up orders for collection or for deliveries, when not booking in or making up orders i would stock shelves and clean and keep tidy the shop and warehouse.

Education

SVQ Level 3 - Management

SVQ

SVQ Level 3 - Customer Service

SVQ

Scottish Qualifications Certificate - Craft & Design

Belmont Academy

Scottish Qualifications Certificate - English

Belmont Academy

Scottish Qualifications Certificate - French

Belmont Academy

Scottish Qualifications Certificate - Mathematics

Belmont Academy

Scottish Qualifications Certificate - Modern Studies

Belmont Academy

Scottish Qualifications Certificate - Office & Information Studies

Belmont Academy

Scottish Qualifications Certificate - Physics

Belmont Academy

Skills

  • Reading drawings & plans for various development projects & assessing which type of product can be used to meet the standards & clients requirements
  • Liaise with clients (Architects, House Builders, Developers &Tradesmen) to confirm products and specific dates and requirements of projects
  • Proficiently compile ironmongery/door schedules to ensure precise specifications and efficient project execution
  • Provide expert guidance to clients, architects & Project Managers to assist them in selecting the optimal products that meet the specific needs and requirements for the type of project
  • Manage & motivate existing staff to meet agreed standards and customer service levels
  • Ensure stock levels are maintained and controlled within the shop needs
  • Assist directors with sales margins and profit levels and to meet any required needs within the branch
  • Sort and defuse any customer complaints or problems which may arise on a daily basis
  • Maintain high level of customer service to ensure return orders and to excel within the industry
  • Maintain a good rapport with staff to ensure that they feel that they can comfortably approach me with any problems that may come about

Custom

  • In my spare time i enjoy going to the gym, playing guitar, watching football and spending time with the family. I don't take life too seriously and enjoy having a laugh which i feel is an invaluable trait in an employee.

Affiliations

  • Playing Guitar
  • Football

References

References available upon request.

Timeline

Branch Manager

Caldwell Wright & Co Ltd
03.2016 - Current

Assistant Manager

Caldwell Wright
05.2008 - 03.2016

Sales Assistant

Caldwell Wright & Co Ltd
07.2007 - 05.2008

Sales Assistant

Maxwell Ironmongers
11.1999 - 07.2007

Warehouse Assistant

Maxwell Ironmongers
01.1999 - 11.1999

SVQ Level 3 - Management

SVQ

SVQ Level 3 - Customer Service

SVQ

Scottish Qualifications Certificate - Craft & Design

Belmont Academy

Scottish Qualifications Certificate - English

Belmont Academy

Scottish Qualifications Certificate - French

Belmont Academy

Scottish Qualifications Certificate - Mathematics

Belmont Academy

Scottish Qualifications Certificate - Modern Studies

Belmont Academy

Scottish Qualifications Certificate - Office & Information Studies

Belmont Academy

Scottish Qualifications Certificate - Physics

Belmont Academy
Kevin Paulin