Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Karachi Okwara

Winnipeg

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

5
5
years of professional experience

Work History

Administrative Service Rep.

Step Up for Students
06.2022 - Current
  • Provided detailed program information, application support, and case resolution via phone and email, demonstrating empathy and attention to diverse backgrounds and needs.
  • Ensured confidentiality in handling sensitive client information and followed all nonprofit compliance guidelines.
  • Accurately documented client interactions and maintained up-to-date records in CRM and internal databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained productivity and quality standards at all times.
  • Accepted payments and updated accounts with latest information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Front Desk Specialist

Vitro Architecture
05.2020 - 06.2022
  • Managed all front desk duties including while handling data entry, client correspondence, and maintained accurate records of all client interactions.
  • Worked daily with payroll and HRIS software as compliance policy for third party vendors to foster positive relationships with clients and vendors, ensuring satisfaction and repeat business.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

BA - Psychology

University of Manitoba
10.2025

High School GED - undefined

Greenoak Schools
01.2019

Skills

  • Client Relations & Support
  • Refined communication skills (Verbal & Written)
  • Mastery in administrative and AI software
  • Problem Resolution
  • Effective time management
  • Technology Adaptability (CRM, MS Office, Web Applications)
  • Highly resourceful
  • Detail oriented
  • Team Player
  • Eagerness to learn
  • Adaptability
  • Remote assistance
  • Customer relations
  • Technical support
  • Payment acceptance
  • Calendar management
  • Account updates
  • Complaint handling
  • Service recommendations
  • Database management

Awards

  • Customer Service Excellence Certificate, SafeCheck learning, 09/01/22
  • Attestation de réussite (success certificate) in DELF (Diplôme d'etudes en langue française)

Timeline

Administrative Service Rep.

Step Up for Students
06.2022 - Current

Front Desk Specialist

Vitro Architecture
05.2020 - 06.2022

BA - Psychology

University of Manitoba

High School GED - undefined

Greenoak Schools

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Karachi Okwara