Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin O'Donnell

Flat 1, 22 St Domingo Vale

Summary

Proven Shift Manager at Subway, adept in decision-making and customer service, enhanced team performance through effective training and leadership. Skilled in cash handling and fostering a culture of excellence, significantly contributing to operational efficiency and employee development at Gravity Max's Kitchens.


In my previous jobs, I have demonstrated a results-driven approach with a focus on achieving and surpassing company goals. Proficient in management and knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

2
2
years of professional experience

Work History

Shift Manager

Subway
04.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Kitchen Staff Member

REEF
04.2022 - 03.2023
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Education

Foundation Degree - Software Development

North West Regional College
Derry
07.2019

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Opening and closing procedures
  • Punctual and Reliable

Timeline

Shift Manager

Subway
04.2024 - Current

Kitchen Staff Member

REEF
04.2022 - 03.2023

Foundation Degree - Software Development

North West Regional College
Kevin O'Donnell