Summary
Overview
Work history
Education
Skills
Timeline
Affiliations
Certification
Languages
References
Generic
Kevin O'Connor

Kevin O'Connor

PINNER,Middlesex

Summary

Enterprise Sales professional with 20 years of experience in digital transformation, customer experience, contact centre technology and AI. Currently focused on enabling mid-market and enterprise organisations to modernise their CX stack through AI-powered, cloud-first solutions. A proven track record of building C-suite relationships, leading complex multi-stakeholder sales cycles, and delivering measurable business outcomes. Passionate about combining cutting-edge technology with commercial acumen to solve real-world problems and improve the customer experience across both private and public sectors. I'm proud to have forged lifelong professional relationships with many customers.

Overview

32
32
years of professional experience
7
7
years of post-secondary education
1
1
Certificate

Work history

Enterprise Sales Executive

IP Integration
London, City of London
11.2024 - Current
  • New business sales team, focused on net new logo
  • Primary vertical in Insurance, with a secondary vertical utilising extensive Black Book contacts across multiple industries
  • Ramped target of £900K in the first year, rising to £1.7m in 2026
  • Actively positioning IPI’s ElasticCX (CCaaS) and Genesys Cloud CX solutions, with a growing focus on Agentic AI and AI-native CX orchestration.
  • Leading discovery sessions with technical and business stakeholders to understand pain points and position data-led opportunities
  • co-presented CX transformation roadmaps, integrating CCaaS, CRM, Voice AI, and orchestration via cloud-native platforms
  • Collaborated closely with partner vendors (Genesys and Calabrio) to build tailored, scalable solutions aligned with customer requirements
  • Influenced RFP and bid strategies, delivering targeted proposals that mapped technology to business value and outcomes.
  • Built pipeline from the ground up, mainly with existing contacts and across priority verticals, with multiple 6 and 7-figure opportunities progressing through advanced stages.
  • Worked closely with the SDR team to coach and generate leads
  • Worked directly with Marketing to support campaigns and attend industry events

Sales Director

Premier CX
London
01.2008 - 10.2024
  • Responsible for a £2.6 million team target and achieved £3.2millon (FY 2023)
  • Consistently achieved or exceeded sales targets for the past 10+ years
  • Led from the front and carried a personal financial target (FY 2023 was £600K of new business)
  • Key Account Management for top 5 global customers (Apple, FedEx, Estee Lauder, Carnival, Tesco)
  • Cultivated strong relationships with key organisations and professionals to support future business growth objectives.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
  • Managing a team of 5 Enterprise Account Managers, Telesales, and responsible for sales and marketing strategies
  • Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Improved profitability, developing pipeline using multiple sales channels and penetration strategies.
  • Generated new leads and opportunities to maximise revenue.
  • Attended industry and company-specific events as Premier CX representative.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Achieved and exceeded sales targets in line with client growth across all products and services.

Senior Account Director

NewVoiceMedia (Now Vonage)
London
01.2002 - 01.2008
  • Secured sales growth by leveraging leads and existing customer base.
  • Met and exceeded annual targets and organically grew key accounts.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
  • Represented NewVoiceMedia at company at industry events, networking to increase client engagement and identify new opportunities.
  • Identified and qualified new sales leads, conducting market research to reach new sectors.
  • Analysed client feedback to highlight areas in need of improvement.
  • Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
  • Trained and mentored new account representatives to deliver outstanding service.

Studio & Installations Manager

Mazaru
London
04.1996 - 03.2002
  • Responsible for all Creative output from the studio for IVR, ASR, and early NLSR prompt applications for Fidelity Investments, Intel, Avaya, IHG, British Airways, Aviva and many more global brands.
  • Engineered and produced professional multilingual voice artists from our central London studios
  • Managed a small team of editing engineers
  • Worked with sales and customer service teams to provide a first-class studio experience for our customers
  • Later in my tenure at Mazaru, I was promoted to Studio & Installations Manager, responsive for installing and configuring telephony equipment into major data centres and ACD switches across Europe for DHL, British Airways, Telewest Communications, Hilton Hotels, BT and Aviva Insurance

Assistant Sound Engineer

Matrix Studios
London
06.1993 - 08.1995
  • Working as an engineer for Matrix Studios, which included Wessex, Maison Rouge, The Church and Great Russell St. Studios.
  • As an assistant engineer, I set up studio equipment, including all outboard FX gear for 1st Engineer and producer. Proficient with SSL mixing consoles and Studer 48 track tape recording.
  • Unbelievable experience working with some of the best engineers & producers in some of the most famous studios in the world.
  • During my time at Matrix, the business was owned and managed by Nigel Frieda.
    https://en.m.wikipedia.org/wiki/Nigel_Frieda
  • Worked with many famous artists, including Blur, Paul Oakenfold, Sasha, Sleeper, Jimmy Cliff and many more.
  • Worked long hours, and it was full on, but I gained valuable experience and contacts within the industry

Education

Associate of Science (A.S.) - Audiovisual Communications Technologies/Technicians

SAE Institute of Technology, London
City of London
09.1991 - 08.1993

GCSEs -

Gunnersbury Catholic School For Boys
Brentford
09.1985 - 08.1990

Skills

  • Proven track record generating new business - Hunter role
  • Self-starter and hugely motivated to succeed in a target-driven environment
  • Strong networking and relationship-building
  • Not afraid to pick up the phone to generate leads
  • Experienced in developing and building successfull SDR and AE teams
  • Team player experienced working with cross-functional teams
  • Sales strategies
  • Presentations and public speaking
  • Team Leadership
  • Lead qualification
  • Client communication
  • Account management
  • Customer Service

Timeline

Enterprise Sales Executive

IP Integration
11.2024 - Current

Sales Director

Premier CX
01.2008 - 10.2024

Senior Account Director

NewVoiceMedia (Now Vonage)
01.2002 - 01.2008

Studio & Installations Manager

Mazaru
04.1996 - 03.2002

Assistant Sound Engineer

Matrix Studios
06.1993 - 08.1995

Associate of Science (A.S.) - Audiovisual Communications Technologies/Technicians

SAE Institute of Technology, London
09.1991 - 08.1993

GCSEs -

Gunnersbury Catholic School For Boys
09.1985 - 08.1990

Affiliations

  • Gym, cinema, music, cars and anything AI related!

Certification

  • Digitopia - Digital Transformation Specialist Certification (August 2024)
  • HubSpot Cert for Sales & Marketing and Inbound Sales (February 2024)
  • Presidents Club Sales Training Course
  • MGI Learning (Mary Gober International) Customer Service Excellence

Languages

English
Native

References

References available upon request.

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