Kevin Murphy
Wallington,Surrey
Summary
Reliable and resourceful with keen ability to solve problems and adapt quickly to new challenges. Demonstrates strong technical skills and knack for customer service, ensuring tasks are completed to high standard. Committed to making positive impact in a customer service role.
Overview
49
49
years of professional experience
Work history
Handyman
Bailey Heating & Plumbing
Guildford, Surrey
2020.04 - 2025.12
- Replaced broken tiles in bathrooms or kitchens for a fresh look.
- Managed waste disposal efficiently, maintained clean premises at all times.
- Painted interior and exterior areas to enhance aesthetic appeal.
- Maintained property conditions by performing routine repair tasks.
- Prepared, painted and patched up surfaces for improved appearance.
- Organised tools and work spaces to maintain efficiency.
- Went above and beyond to provide timely, reliable and friendly service.
- Stored and safely used power tools.
- Plastering (Level 1 and 2 qualified)
Store manager
J Sainsbury PLC
London
2003.01 - 2018.06
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Coached underperforming employees improving their job performance significantly.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Managed staff rosters, ensuring adequate coverage during peak times.
Various sales / manager roles
J Sainsbury PLC
London
1977.06 - 2003.01
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Boosted gross margin percentages by initiating cost-saving measures.
- Led high-performance sales teams, ensuring achievement of targets.
- Analysed sales reports to identify trends and update strategies.
- Managed team of staff, driving performance with motivational strategies to exceed sales targets.
Education
A-Levels - English Literature
College
GCSEs - Technical drawing, Maths, Art, Sociology
School
Skills
- Furniture assembly dexterity
- Tool usage competency
- Efficient work ethic
- Equipment handling
- Tile cutting
- Calking
- Kitchen and bathroom tiling
- Maintenance
- Wallpaper hanging
- Plastering
Accomplishments
Investment in People Award
Risk Assessor
National License Certificate
Timeline
Handyman
Bailey Heating & Plumbing
2020.04 - 2025.12
Store manager
J Sainsbury PLC
2003.01 - 2018.06
Various sales / manager roles
J Sainsbury PLC
1977.06 - 2003.01
A-Levels - English Literature
College
GCSEs - Technical drawing, Maths, Art, Sociology
School