KEVIN MILSOM

Achieved accolades for Best Nationwide Bottomless Brunch Event Organiser 2023 and Best Bottomless Brunch & Dinner Events Company UK 2024.

• Expanded operations to multiple cities across UK, driving growth in the market.
• Created and managed diverse events, launching a catalog of successful brands within the company.
• Spearheaded event concept development by identifying market gaps, ensuring nationwide commercial success.
• Directed talent acquisition for drag artists and tribute performers, nurturing candidates whom then went of to be cast on RuPaul’s Drag Race UK.
• Oversaw end-to-end delivery including brand partnerships, budgeting, staffing, and operations management.
• Negotiated contracts with suppliers and venues to secure favourable terms for company.
• Established brand identity through effective marketing campaigns.
• Boosted company reputation by ensuring exceptional customer service delivery.
• Conducted market analysis to accurately identify target audience
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• Formed high-performing teams to achieve organisational goals.
• Discovered business opportunities, leading to market growth.
• Optimised communication processes to boost team collaboration.
• Directed daily operations for seamless organisational functioning.
• Reviewed performance data, propelling improvement initiatives.
• Cultivated a positive work environment enhancing staff morale and productivity.
• Recruited senior staff with emphasis on result-oriented management.
• Created and led successful business culture focused on performance.
• Monitored operations to assess and highlight results.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Maintained compliance with industry regulations at all times.

• Ensured high service standards among FOH team members at one of London’s busiest venues.
• Trained new employees to elevate team performance and service quality.
• Resolved guest complaints promptly, involving Manager on Duty for follow-up.
• Maintained continuous presence on the floor to assist staff with inquiries and issues.
• Collaborated with senior management on strategic planning to drive business growth.
• Demonstrated exceptional organisation and attention to detail during operations.
• Enhanced customer service skills across Europe through collaborative training with other HRCs.
• Assumed accountability for guest satisfaction throughout each shift.

• Managed restaurant and wine bar operations with a focus on customer satisfaction.
• Delivered full bar service, specialising in cocktails and extensive wine selection.
• Executed floor and waiter food service, utilising upselling and suggestive selling techniques.
• Handled cash transactions and maintained responsibility for individual tills.
• Oversaw stock control and ensured cleanliness of workstations and bar area.
• Conducted team meetings on a regular basis, promoting open communication within the team.
• Increased staff productivity by providing comprehensive training programmes.
• Handled customer complaints effectively, restoring trust in our brand.

• Style bar operation
• Beverage & cocktail service
• Opening & closing of bars and cashing up duties
• Dealing with any staff issues or customer complaints
• Design & distribution of promotional material.

• Night club operation
• Beverage service
• Bar upkeep, cleaning and restocking
• Security when needed

• Use of Microsoft office and word
• Processing documents, filing and completing data forms
• Dealing with customer complaints
• Organizing and distributing staff pay