Kevin McKiernan

Assisted customers in transitioning from legacy products to elements within the Customer Migrations team under Tom McConkie, both through sales and recently via the adoptions and onboarding team under Mandy Griffiths .

Supported management of sales conversations and contract amendments.

Facilitated product demonstrations to enhance customer understanding and satisfaction.

Secured upsell increasing ARR from £900 to £29,000.

• Identified customer pain points and contributed to improved procedures for client outcomes.
• Collaborated with onboarding and adoptions processes under Mandy Griffiths.
• Worked with colleagues to design migration routes for Compac customers into elements.
• Partnered with hosting team to streamline contract amendment processes for legacy customers.
• Demonstrated quick learning of data migration tools to support team efficiency.

• Assisted in processing loans from application to completion while ensuring adherence to FCA regulations and data protection/AML standards.
• Supported the management of customer relationships through telephone and face-to-face interactions.
• Tracked key performance indicators consistently to aid in achieving targets.

• Managing business relationships and conducting business development with both new and existing clients.
• Supporting and preparing candidates to maximise their chances of success.
• Managing social media activity to increase engagement and brand visibility.

• Assisted in creating CRM system to identify potential purchasers of premium and niche products including whiskies and gins.
• Managed staff rotas and supported weekly stock purchasing from suppliers.
• Coordinated with DPD for online orders and offered customer service for online and in-store sales.