Kevin McGorry

• Directed a high-volume team of up to 80 employees, implementing robust HR policies to improve retention and foster an inclusive, goal-oriented culture focused on personal development.
• Enhanced store outputs and KPIs while managing controllable costs and stock loss to optimise store profitability.
• Oversaw performance and financial outputs of fast-paced, high-turnover flagship retail environment, ensuring alignment with company goals.
• Concluded a highly successful 22-year career with the company by accepting a voluntary redundancy package.

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• Cultivated motivated customer service teams, consistently surpassing sales targets.
• Ensured compliance and maintained operational standards while optimising stock room practices.
• Developed and mentored high-performing management talent, ensuring robust regional succession pipeline.

• Supervised daily operations for seamless business activities.
• Championed customer excellence while swiftly resolving floor issues in high-footfall, demanding environment, ensuring seamless operations.
• Co-managed flagship logistics, high-volume recruitment drives, and onboarding initiatives with GM to enhance operational alignment.
• Facilitated coordination between departments to ensure efficient execution of joint tasks.

• Locations: Brent Cross, London (2014–2016) | Wood Green, London (2012–2014) | Fremlin Walk, Maidstone, Kent (2011–2012)
• Turnaround Management: Adapted commercial and localised strategies across diverse demographics, resulting in increased footfall and sales.
• Strategic Input: Provided business insights and field feedback that shaped corporate strategies and initiatives.

Completed fast-track management programs, gaining expertise in store logistics, risk management, and retail administration.