Kevin Martindale
Poole,Dorset
Summary
Accomplished professional with a robust skill set in diplomatic communication, strategic planning, and customer relationship management. Demonstrates expertise in financial forecasting, supply chain management, and competitor analysis to drive business growth and efficiency. Proven track record in mentoring and coaching teams, enhancing brand promotion, and executing effective negotiation techniques. Committed to delivering outstanding customer service while maintaining resilience under pressure. Career goals include leveraging product knowledge and integration skills to optimise procurement procedures and achieve exceptional KPI tracking results.
Dedicated senior manager with 30 years of motor trade experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
30
30
years of professional experience
1
1
Certification
Work history
Group Used Car Manager / Buyer
L&L Automotive
Hertford, Hertfordshire
2002.02 - 2025.03
- Fostered a positive work environment with regular team-building activities.
- Negotiated vendor contracts to secure favourable terms and conditions.
- Developed accurate sales forecasts for improved strategic planning.
- Analysed market trends to inform strategic decision-making processes.
- Boosted department efficiency by streamlining operational processes.
- Piloted change management initiatives successfully improving organisational adaptability.
- Cultivated strong relationships with clients to secure repeat business.
- Streamlined communication channels, enhanced internal information flow.
- Liaised with suppliers to ensure timely deliveries.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Implemented cost reduction measures, reduced overhead expenses.
- Led performance reviews, identified areas for improvement.
- Identified growth opportunities through comprehensive market research.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Developed organisational policies for administrative oversight and internal controls.
- Represented organisations at seminars, conferences and business events.
- Assessed potential suppliers, ensuring quality and reliability.
- Streamlined inventory control with regular stock checks and updates.
- Monitored market fluctuations to make informed buying decisions.
- Analysed market trends to anticipate product demand.
- Worked closely with marketing department; developed effective promotional strategies for products.
- Invested in continuous professional development to stay abreast of industry changes.
- Ensured timely delivery of products, maintaining customer satisfaction levels high.
- Handled vendor disputes professionally; preserved good business relations.
- Collaborated with sales team for accurate forecasting of product needs.
- Developed purchasing strategies to meet company objectives and goals effectively.
- Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
- Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
Senior sales executive
Normand Mercedes-Benz
London
2001.01 - 2002.02
- Cultivated effective partnerships for increased sales opportunities.
- Maximized revenue generation by implementing innovative sales strategies.
- Conducted comprehensive market research for informed decision-making.
- Crafted compelling proposals to attract prospective clients effectively.
- Implemented customised client solutions with a focus on customer retention.
- Achieved new business development by identifying and securing high-value clients.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Increased revenue through upselling and consistent contract renewals.
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Analysed industry and competitor trends to enhance sales strategy.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Achieved monthly sales and performance KPIs for improved team success.
- Kept clear, detailed customer records to maximise future sales opportunities.
- Tracked customer satisfaction rates and resolved reported complaints.
- Built rapport with new and existing customers to boost client retention.
- Processed orders and recorded transactions accurately.
- Delivered outstanding after-sales care through regular communication with customers.
- Increased new business through strategic networking and cold calling.
- Understood market conditions, responding to fluctuations impacting sales.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Upheld brand values throughout sales process to differentiate company from competitors.
- Facilitated smooth deliveries in line with customer requests.
Senior sales executive
Pinneys Mercedes-Benz
Harpenden, Hertfordshire
1998.01 - 2001.01
- Built long-term relationships with customers and generated referrals from existing clients.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Increased new business through strategic networking and cold calling.
- Delivered outstanding after-sales care through regular communication with customers.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
Sales executive
J R Tagger Mercedes-Benz
Watford, Hertfordshire
1995.06 - 1998.12
- Negotiated best-possible prices for maximised profit levels.
- Increased current product and service sales through knowledgeable customer advice.
- Delivered high sales performance within budget to strict deadlines and targets.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Built rapport with new and existing customers to boost client retention.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Analysed industry and competitor trends to enhance sales strategy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
Skills
- Diplomatic communication
- Product knowledge and integration
- Competitor analysis
- KPI tracking
- Financial Forecasting
- Supply chain management
- Negotiation techniques
- Mentoring and coaching
- Budget planning
- Brand Promotion
- Customer relationship management
- Time efficiency
- Procurement procedures
- Resilience under pressure
- Customer Service
- Leadership skills
- Product knowledge
- Strategic planning
- Financial reporting
- Invoicing
- Customer relationship building
- Outstanding customer service
- Negotiation
Affiliations
- Accomplish Powerboat Racer
- Motorcycles
Certification
UIM International Powerboat Licence
Full Drivers License
Full Motorcycle Licence
Timeline
Group Used Car Manager / Buyer
L&L Automotive
2002.02 - 2025.03
Senior sales executive
Normand Mercedes-Benz
2001.01 - 2002.02
Senior sales executive
Pinneys Mercedes-Benz
1998.01 - 2001.01
Sales executive
J R Tagger Mercedes-Benz
1995.06 - 1998.12