Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Kevin Marin Mazo

London,England

Summary

Experienced and dedicated hospitality manager with over 10 years of progressive leadership in high-volume, high-end venues. Skilled in team development, guest satisfaction, operations, and exceeding profit targets. Proven ability to lead teams, optimize service, and drive revenue in fast-paced environments. Confident in managing VIP clientele and creating elevated guest experiences aligned with brand standards. Multilingual and culturally adaptable with a strong background in both restaurant and nightlife management.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

VIP Waiter – Member & Guest Experience

KOKO
London, UK
08.2023 - Current
  • Provide world-class service to VIP members, celebrities, and royal clientele at one of London’s top luxury nightclubs.
  • Anticipate guest needs and ensure exclusive, seamless experiences in a fast-paced nightlife setting.
  • Maintain discretion and professionalism while delivering premium service and upholding brand reputation.
  • Work cross-functionally with security, bar, and floor teams to optimize flow and guest engagement.

Floor Manager

Manteca
London, UK
05.2022 - 11.2025
  • Led floor operations at a top-rated London restaurant with £90K–£120K in weekly sales.
  • Enhanced shift performance and guest experience through real-time team coaching.
  • Delivered personalized product recommendations to boost upselling and customer engagement.
  • Managed staff coverage and shift structure in alignment with forecasted needs.

Assistant Restaurant Manager

The Ivy Market Grill
London, UK
11.2022 - 08.2023
  • Oversaw daily operations in a high-volume restaurant serving 1,000+ covers per day.
  • Led team scheduling, floor planning, and shift execution to meet forecasted goals and improve team performance.
  • Promoted a positive and productive work culture by resolving team concerns efficiently.
  • Contributed to profit target achievement and guest satisfaction improvement.

Restaurant Manager

Santo Remedio
London, UK
11.2021 - 05.2022
  • Promoted from Floor Manager to General Manager within one month.
  • Increased weekly sales from £9K to £15K through operational improvements.
  • Recruited, onboarded, and trained team members for optimal team performance.
  • Ensured smooth daily operations and guest satisfaction.

Head Waiter

Eataly
London , UK
04.2021 - 11.2021
  • Supported leadership in achieving daily sales goals through service excellence.
  • Handled customer concerns and implemented solutions on the spot.
  • Maintained a high standard of hospitality and brand presentation.
  • Mentored junior staff and supported training initiatives.

Education

Certificate of Higher Education - INTERNATIONAL BUSINESS MANAGMENT

Anglia Ruskin University
london
12.2022 - 09.2025

Skills


Leadership Time Management Attention to Detail Problem Solving Emotional Intelligence Clear Communication Conflict Management Multitasking Coaching

Hospitality Operations Team Leadership Guest Satisfaction Sales & Profit Targets Staff Scheduling VIP Client Management Service Excellence Conflict Resolution Training & Onboarding Inventory Control

Languages

Spanish
Native
English
Fluent
Italian
Elementary
Portuguese
Elementary

Timeline

VIP Waiter – Member & Guest Experience

KOKO
08.2023 - Current

Certificate of Higher Education - INTERNATIONAL BUSINESS MANAGMENT

Anglia Ruskin University
12.2022 - 09.2025

Assistant Restaurant Manager

The Ivy Market Grill
11.2022 - 08.2023

Floor Manager

Manteca
05.2022 - 11.2025

Restaurant Manager

Santo Remedio
11.2021 - 05.2022

Head Waiter

Eataly
04.2021 - 11.2021

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