Kevin Jeffries
Burgess Hill
Summary
Results-driven manager with a customer-focused approach and a track record of optimizing production and reducing downtime. Proven ability to successfully execute multiple projects in high-pressure situations. Skilled in motivating and training teams to achieve exceptional results.
Overview
14
14
years of professional experience
Work History
Rental Manager
Zigup Integrated site Northgate & Auxillis
12.2023 - Current
- Deliver the company vision of a customer-first approach, leading to exceeding targets of VOH, and raising the site's Trustpilot and NPS score.
- Increased the Branch's reputation within the territory, becoming a pilot branch for the new Auxillis app, a point of call, and training new employees and managers.
- Built a team that works seamlessly together.
Delivery Driver
Tesco CFC
12.2019 - 03.2024
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
F&B Manager / Acting Operations Manager
Four Points by Sheraton
03.2020 - 08.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Deputy General Manager
Shark Club / Sandman Hotel
07.2018 - 06.2019
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Supervised team members, established performance goals, provided feedback, and conducted performance reviews.
- Conducted market analysis to develop plans for new product launches and promotional campaigns.
- Provided leadership support in developing business plans, budgeting, forecasting, marketing activities.
- Developed, implemented and monitored safety policies and procedures for the company.
Supervisor
Red Plate Catering
12.2017 - 07.2018
AGM / Location Manager
Boston Pizza
05.2010 - 12.2017
- Review operation practices of franchise stores
- Complete mock business reviews on 3 locations within the franchisees portfolio
- Inspected store premises regularly to ensure they met health and safety requirements.
- Recruited, hired, trained and supervised staff members in providing excellent customer service standards.
Education
GCSE -
Tideway
05-1997
Skills
- Strong Planning and organisational skills
- Leadership skills
- Effective coaching skills and motivation skills to improve behavior
- Effective communication skills - engaging and motivational
- Understands need to achieve targets and driven to exceed expectations
- Resilience to overcome setbacks
Timeline
Rental Manager
Zigup Integrated site Northgate & Auxillis
12.2023 - Current
F&B Manager / Acting Operations Manager
Four Points by Sheraton
03.2020 - 08.2022
Delivery Driver
Tesco CFC
12.2019 - 03.2024
Deputy General Manager
Shark Club / Sandman Hotel
07.2018 - 06.2019
Supervisor
Red Plate Catering
12.2017 - 07.2018
AGM / Location Manager
Boston Pizza
05.2010 - 12.2017
GCSE -
Tideway
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