Kevin Horton

Established £5m premium book of business over 10 years and upheld that book.

Developed long-term relationships with clients by addressing their needs including pricing, coverage, service, and income.

Assisted in negotiating policy cover with insurers as a technical referral point and clarified insurance terminology for clients and policyholders.

Managed complaints with insurers on behalf of clients, including escalation to ombudsman level when necessary.

Grew branch operations from home-based to a team of 7, serving as branch director with staff and resource management responsibilities.

Participated in insurance industry and client events, contributing to Q&A panels.

Performed duties as systems manager, authoring procedures manuals, installing hardware, championing health and safety, and overseeing beverage supplies and manufacture.

Assisted in expanding book of business from £2m to over £15m as number 2 in a team of 6.

Collaborated with clients and insurers to ensure satisfaction with policy placements.

Supported systems management for 6 years, contributing to documentation and procedures manual creation.

Managed largest key accounts leading a team of 4, while aiding other teams with smaller clients generated.

Participated in negotiations of scheme arrangements with insurers.

Provided technical advice to staff and clients based on extensive knowledge of cover.

• Conducted pre-interview screening calls to assess candidate suitability and interest.
• Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
• Identified potential candidates for client requirements through active sourcing methods.
• Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
• Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
• Kept abreast with latest trends in the recruitment industry by attending relevant seminars and trainings.
• Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
• Coordinated interview schedules between candidates and clients, ensuring seamless communication.
• Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
• Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.