Kevin Franklin
Hampton Hill
Summary
I am an approachable, friendly, organised individual, who prides himself in providing excellent customer service. I have spent the best part of the last 15 years managing Twickenham Veterinary Surgery, which was owned by my wife and myself until 2018. I remained on as Manager of the surgery after we sold it to ensure a smooth transition for both staff and clients alike. I stepped back as Manager in April 2024 and have taken some time away from work to help out family and friends, pursue my hobbies and to spend more time with my family. I feel re-energised and excited to face the challenges of a new position.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
Work history
Practice Manager
Twickenham Veterinary Surgery
Twickenham, Middlesex
08.2009 - 04.2024
- I worked alongside my wife, running the business side of a successful veterinary practice, which included enhancing the practice management system, dealing with suppliers and clients, responding to client enquires, training staff, managing staff, invoicing and book keeping, banking, managing accounts, implementing new procedures, working with providers to implement new systems.
Returns Administrator
Toshiba Information Systems
Weybridge, Surrey
09.2005 - 07.2009
- Processing applications for the return of faulty Toshiba products, creating RSN’S using MACPAC and Oracle, dealing with all aspects of returns, from the consumers through to the retailers and account managers
- Customer care and excellent organisational skills were fundamental in this role
Various Positions
Various
10.1996 - 09.2005
- Various positions including Telemarketeer (Navisys Transformation Ltd), Mountain crew (Grouse Mountain, Canada), Finance Assistant (WWF), Landscaper (Ohio, USA), Controller and Administrator (Dagenham Business Centre), Customer Service Assistant and Administrator (Royal Liver Assurance Ltd), Overseas Property Representative (Benidorm and the Algarve), Telemarketeer (Frontline Marketing)
- I also travelled extensively during this time, spending a year in New Zealand and Australia, over a year travelling around Africa and the Middle East (visiting over 30 countries), and a year in Vancouver
- My wife and I also travelled for a few months around South America (Bolivia, Peru, Ecuador and the Galapagos Islands) before we purchased Twickenham Veterinary Surgery
Education
GCSEs - 8 GCSEs grade A-C
Kings Manor School
09.1987 - 06.1993
BTEC National Diploma - Outdoor Leisure (Distinction)
Bicton College
Budleigh Salterton, Devon 09.1994 - 07.1996
Skills
- Practice management software
- Client confidentiality
- Proficient in spreadsheet software
- Leadership aptitude
- IT systems
- Account reconciliation
- Payroll administration
- Practice development
- Sage and Zero data entry
- Staff rotas and scheduling
- Practice development
- Practice equipment and building maintenance
- Employee training and development
- Data analysis and reporting
- Practice compliance oversight
- Recruitment and hiring
- Data analysis
- Personnel Management
- Policies and procedures
- Client complaint handling
- Customer service implementation
- Staff appraisals
PERSONAL ATTRIBUTEs
I have excellent customer service skills and am an extremely personable character, who can communicate well with people from all walks of life. I believe that if a job is worth doing, it must be done properly and will always give 100% of myself to any role I undertake.
Affiliations
- I enjoy participating in outdoor activities, such as hiking, and volunteer at my daughter’s school with the Duke of Edinburgh Scheme. I love music and especially enjoy live concerts. I enjoy our garden and over the past few years, turned it from a mud-pit into somewhere where the whole family can relax and where we can entertain and socialise with our family and friends.
Personal Information
- Date of birth: 03/08/76
- Nationality: British
- Marital status: Married
Timeline
Practice Manager
Twickenham Veterinary Surgery
08.2009 - 04.2024
Returns Administrator
Toshiba Information Systems
09.2005 - 07.2009
Various Positions
Various
10.1996 - 09.2005
BTEC National Diploma - Outdoor Leisure (Distinction)
Bicton College
09.1994 - 07.1996
GCSEs - 8 GCSEs grade A-C
Kings Manor School
09.1987 - 06.1993
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