Kevin Ferdinand

Working within the Collections and Enforcement Team with the Ministry of Defence Public Sector. Carrying out basic administration duties processing claims/fines of driving and and numerous offences on to the internal database named Libra. Also using internal intelligence systems namely DWP, Equifax and HMRC, to gather background checks on defendants, also had full training on using Prison Data as and when to verify if a defendant is or was in prison. Dealing with incoming calls from members of the public setting up payment plans to pay that is affordable for the defendant.

To deal effectively with members of the public and internal enquires via email and over the telephone. Settling payment rates for unpaid fines for a range of offences ie driving offences that have gone through the Courts. Using a wide range of computer software including Word, Excel and Outlook and Internal Systems where by full extensive training was provided. Handling incoming and incoming emails and transfer of documents to other local courts. Also initiating further enforcement action, contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.

Supported timely and accurate administrative task completion.

Worked within a daily Enforcement Rota dealing with Further Steps Operational reports, hitting daily targets.

Managed database to maintain updated records and accuracy.

Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.

To identify where data is incorrect and, with support from the DQ Improvement Lead, identify the best method of correcting errors and preventing errors from re-occurring.
To receive data-quality reports daily and using relevant SOP to correct the data on the patient administration system.
To work as part of a team, ensuring all deadlines are met.
This role includes direct liaison with all the Access Team and operational colleagues.
To validate data according to agreed processes, to ensure the Trust meet their targets and is not submitting inaccurate data.
To feedback to the DQ Improvement Lead and Specialists of any ideas for improving the data and configuration on the PAS system, aiding implementation where appropriate.
To support the monitoring of data quality for Incoming and Outgoing Inter Provider Transfer, Minimum Data Set’s, and work with the Referral Management stream in the Centralised Patient Booking Service (CPBS) to ensure RTT data is entered correctly.
To support the Patient Access team with general administrative and clerical duties.
To always maintain confidentiality.

• Handled customer concerns and escalated major issues to supervisor.
• Organised files to support efficiency and traceability.
• Customised customer experiences to build brand loyalty.
• Exceeded goals through effective prioritisation and consistent work ethic.
• Met schedule using excellent planning and coordination skills.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Trained and mentored employees to maximise team performance.