Summary
Overview
Work History
Education
Skills
Interests
Languages
Work Availability
Quote
Timeline
Hi, I’m

Kevin E M

London,Male
Kevin E M

Summary

Logical customer service executive bringing 4 years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues, and documenting accurate notes of account interactions. Versatile professional, comfortable in working high-volume, high-stress environments. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities.

Overview

4
years of professional experience

Work History

Amazon
Coimbatore

Customer Service Executive
07.2018 - 12.2022

Job overview


  • Highly enthusiastic professional with more than 4 years of experience in customer care/service
  • Joined Amazon as a chat representative for Indian customers and after 1.5 years, moved to a permanent role for handling North American customers
  • During peak time I have worked as a resolution specialist and dart for reducing the workflow
  • As a Customer service executive In the Amazon Development Center, I handle retail platforms mainly serving North American clients and during peaks also handling United Kingdom and Canadian clients
  • Being in a team, it is always important to not only focus on personal performance but also make sure that the entire team's performance is up to the mark
  • Building a healthy relationship with the team is important to maintain a perfect competitive spirit
  • Always being helpful and supportive will reach the ultimate goal of customer satisfaction.

Education

University of Roehampton

Master of Science from Digital Marketing
01.2023

University Overview

PPG Insititute of Technology

Bachelor of Science from Computer Science and Engineering
2018

University Overview

Jamia Urdu Hind

Certificate of Higher Education from Computer Science
2013

University Overview

Skills

  • Shipment tracking
  • Internal department communication
  • Client engagement
  • Service trend analysis
  • Customer queries

Interests

Interests
Gaming Walking Reading Workout Travelling Music

Languages

English
Advanced (C1)
Availability
See my work availability
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

University of Roehampton
Master of Science from Digital Marketing
01.2023
Customer Service Executive
Amazon
07.2018 - 12.2022
PPG Insititute of Technology
Bachelor of Science from Computer Science and Engineering
Jamia Urdu Hind
Certificate of Higher Education from Computer Science

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Kevin E M