Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Croke

Portsmouth,Hampshire

Summary

A dedicated professional with a strong ability to build rapport with customers and tailor approaches to meet diverse needs. Demonstrates exceptional teamwork and individual work capabilities, driven by self-motivation and initiative. Committed to achieving high standards, leveraging skills in customer relations and adaptability to excel in dynamic environments.

Committed individual with excellent initiative and work ethic. Motivated and organised for good task planning and completion. Reliable and punctual.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work History

Roofer

David James Roofing Specalist
Bracknell, Bracknell Forest
04.2017 - 04.2025
  • Maintained clean work areas to minimise hazards.
  • Assessed roof conditions before commencing work for accurate cost estimations.
  • Utilised latest industry techniques to deliver high-quality results.
  • Prepared surfaces for re-roofing with careful removal of old materials.
  • Carried out work on pitched and flat roofs.
  • Installed weather-proof materials, provided long-lasting protection against harsh elements.
  • Communicated effectively with customers, ensured satisfaction at every stage of the work.
  • Completed emergency roof repairs swiftly, minimised disruption for customers.
  • Adhered strictly to local building codes during all roofing works.
  • Used specialised tools, resulted in precise cuts and fittings.

Sales Manger

Paul Simons
Reading, Berkshire
03.2014 - 03.2017
  • Coordinated promotional campaigns to boost brand visibility.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Received Chairman's Award for highest sales within the company.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.


Sales representative

Carpet Right
Bracknell, Bracknell Forest
06.2002 - 03.2014
  • Built strong customer relationships through exceptional service.
  • Provided after-sales support, enhancing customer satisfaction and loyalty.
  • Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
  • Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Collected and processed payments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Sales Representative

Cafco Automotive LTD
Bracknell, Bracknell Forest
07.2000 - 06.2002
  • Collaborated with marketing department for effective promotional campaigns.
  • Educated customers about product features and benefits, driving informed purchasing decisions.
  • Conducted market analysis to anticipate future trends and adjust strategies accordingly.
  • Developed comprehensive knowledge of product offerings to facilitate customer decisions.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Responded to telephone and in-person requests for information.
  • Accounted for all inventory and ordered new stock.
  • Built rapport with new and existing customers to boost client retention.

Education

GCSEs - Maths, English, Science, Art, German and Technology

Brakenhale Secondary School
Bracknell, Bracknell Forest
09.1995 - 06.2000

Skills

  • Able to build a good rapport with customers
  • Able to tailor my approach to suit the needs of others
  • Work well as part of team or individually
  • Able to use my initiative and self motivated
  • Set high standards for myself to achieve

Timeline

Roofer

David James Roofing Specalist
04.2017 - 04.2025

Sales Manger

Paul Simons
03.2014 - 03.2017

Sales representative

Carpet Right
06.2002 - 03.2014

Sales Representative

Cafco Automotive LTD
07.2000 - 06.2002

GCSEs - Maths, English, Science, Art, German and Technology

Brakenhale Secondary School
09.1995 - 06.2000

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Kevin Croke