Summary
Overview
Work history
Education
Timeline
Generic

Kevin Church

Leek,United Kingdom

Summary

I have about 10 years experience in the retail field a further 3 years dealing with problematic customers and around 11 years handling money through tills also credit card machines for 5 years

Also in this time I've trained employees to high standards and I always like to learn new stuff

I hold a full clean driving licence

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

10
10
years of professional experience

Work history

Sales, Admissions and VIP Host

Merlin Entertainments
Alton, Staffordshire
03.2024 - Current
  • Maintained clean and presentable environment to enhance guest experience.
  • Achieved smooth operations with keen attention to detail.
  • Prioritised safety regulations whilst handling VIP arrangements.
  • Handled cash transactions accurately, maintaining financial integrity of establishment.
  • Delivered excellent service by understanding and catering to individual preferences of VIPs.
  • Ensured guest satisfaction by providing top-notch customer service.
  • Contributed to positive team atmosphere promoting collaborative work environment.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Kept up-to-date with park promotions to provide accurate information to customers.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Maintained clean and organised workspace to ensure efficient service.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Coordinated with team members for smooth shift transitions.
  • Communicated product information to customers, driving informed purchases.
  • Supported business growth by offering upselling services where appropriate during customer interactions.
  • Contributed towards revenue growth by identifying upselling opportunities within existing accounts.
  • Encouraged upselling techniques to increase revenue without compromising on customer satisfaction.
  • Utilised upselling techniques to boost overall sales figures.

Car Park Supervisor

Big Parking
Coventry, Birmingham
01.2023 - Current
  • Enhanced visitor experience with clear signposting and information boards.
  • Upheld strict adherence to health and safety regulations amongst staff members, maintaining a safe working environment.
  • Developed contingency plans for emergencies, ensuring swift response times.
  • Managed staff rostering for efficient task completion.
  • Liaised with external contractors for large-scale projects, ensuring work was completed on time and within budget constraints.
  • Identified counterfeit notes accurately using provided detection tools, maintaining financial security.
  • Maintained high levels of customer satisfaction through efficient, polite service.
  • Carried out daily reconciliation of cash drawer for accountability and transparency.
  • Managed large sums of money for safekeeping and organised till balance at shift end.

Assistant manager And Duty Manager

Moto Hospitality
Stone, Staffordshire
01.2023 - 09.2023
  • Increased staff productivity by providing comprehensive training programmes.
  • Managed daily operations to ensure smooth running of the shop floor.
  • Minimised inventory loss for improved profit margins.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Monitored sales performance regularly adjusting strategies as required.
  • Provided support to manager during audits, ensuring accurate reports.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Assisted in recruitment process to build an effective workforce.
  • Streamlined store operations with efficient scheduling.
  • Created a positive work environment, resulting in higher employee morale.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Managed high-volume cash handling for efficient banking operations.
  • Balanced cash handling processes for accurate transactions and record-keeping.
  • Maintained an effective system of cash handling procedures thus securing company assets.
  • Ensured accuracy in cash handling and credit transactions for financial integrity.
  • Dealt with cash handling duties, ensuring accuracy at all times.
  • Managed till at entrance, ensuring accurate ticket sales and cash handling.
  • Oversaw daily cash handling, deposits and float reconciliation tasks resulting in accurate accounting records.
  • Managed cash handling procedures for secure financial transactions within the shop.
  • Maintained cleanliness standards, resulting in positive customer feedback.

Ride Operator/Supervisor

Alton Towers Resort
Alton, Staffordshire
08.2019 - 01.2023
  • Established rapport with visitors from diverse backgrounds, fostering an inclusive environment.
  • Managed queues effectively to ensure swift and orderly boarding of rides.
  • Assisted in evacuation procedures during emergency situations, ensuring visitor safety at all times.
  • Demonstrated strong problem-solving skills when dealing with unexpected breakdowns or technical issues with rides.
  • Demonstrated excellent attention to detail whilst overseeing the functionality of multiple rides simultaneously.
  • Followed strict safety protocols rigorously whilst operating high-speed thrill rides.
  • Cleaned and maintained the ride area meticulously, promoting a clean environment.
  • Enhanced guest experience by addressing queries and concerns promptly and professionally.
  • Ensured smooth running of amusement park rides by conducting regular maintenance checks.
  • Provided exceptional customer service, creating a positive and enjoyable atmosphere for all visitors.
  • Reported any malfunctions or irregularities immediately to maintenance staff, preventing unnecessary downtime.
  • Maintained ride safety with vigilant monitoring and adherence to regulations.
  • Kept calm under pressure during peak visiting hours, managing large crowds efficiently.
  • Coordinated closely with other team members for seamless day-to-day operations.
  • Conducted daily inspections of ride equipment, mitigating potential hazards ahead of time.
  • Ensured guest satisfaction through efficient operation of various amusement park rides.
  • Delivered detailed instructions to guests for safe ride usage.
  • Greeted customers with enthusiasm for positive ride experiences.
  • Pressed start and end buttons and speed controls to regulate ride.
  • Performed routine tests with strict attention to detail for best-possible ride safety.
  • Cleaned carriages between rides to maintain good hygiene standards.
  • Operated roller coasters, carousels and bumper cars to promote recreational activities.
  • Resolved customer disputes calmly and professionally, maintaining the park's reputation for excellent customer service.
  • Collaborated closely with maintenance teams for timely repairs on faulty rides.
  • Maintained cleanliness of park areas to enhance visitor experience.
  • Managed team of ride operators for smooth functioning of the amusement park.
  • Trained new employees to maintain high standards of operation.
  • Completed detailed ride inspections to ensure compliance with health and safety regulations.
  • Developed customer service skills with daily interaction with public.
  • Maintained up-to-date knowledge on all rides in order to provide accurate information to guests.
  • Coordinated staff scheduling, ensuring adequate coverage during peak times.
  • Created a friendly environment with consistent positive engagement with customers.

Ride Operator/Supervisor

Alton Towers Resort
Alton, Staffordshire
03.2016 - 08.2018
  • Established rapport with visitors from diverse backgrounds, fostering an inclusive environment.
  • Managed queues effectively to ensure swift and orderly boarding of rides.
  • Assisted in evacuation procedures during emergency situations, ensuring visitor safety at all times.
  • Demonstrated strong problem-solving skills when dealing with unexpected breakdowns or technical issues with rides.
  • Demonstrated excellent attention to detail whilst overseeing the functionality of multiple rides simultaneously.
  • Followed strict safety protocols rigorously whilst operating high-speed thrill rides.
  • Cleaned and maintained the ride area meticulously, promoting a clean environment.
  • Enhanced guest experience by addressing queries and concerns promptly and professionally.
  • Ensured smooth running of amusement park rides by conducting regular maintenance checks.
  • Provided exceptional customer service, creating a positive and enjoyable atmosphere for all visitors.
  • Reported any malfunctions or irregularities immediately to maintenance staff, preventing unnecessary downtime.
  • Maintained ride safety with vigilant monitoring and adherence to regulations.
  • Kept calm under pressure during peak visiting hours, managing large crowds efficiently.
  • Coordinated closely with other team members for seamless day-to-day operations.
  • Conducted daily inspections of ride equipment, mitigating potential hazards ahead of time.
  • Ensured guest satisfaction through efficient operation of various amusement park rides.
  • Delivered detailed instructions to guests for safe ride usage.
  • Greeted customers with enthusiasm for positive ride experiences.
  • Pressed start and end buttons and speed controls to regulate ride.
  • Performed routine tests with strict attention to detail for best-possible ride safety.
  • Cleaned carriages between rides to maintain good hygiene standards.
  • Operated roller coasters, carousels and bumper cars to promote recreational activities.
  • Resolved customer disputes calmly and professionally, maintaining the park's reputation for excellent customer service.
  • Collaborated closely with maintenance teams for timely repairs on faulty rides.
  • Maintained cleanliness of park areas to enhance visitor experience.
  • Managed team of ride operators for smooth functioning of the amusement park.
  • Trained new employees to maintain high standards of operation.
  • Completed detailed ride inspections to ensure compliance with health and safety regulations.
  • Developed customer service skills with daily interaction with public.
  • Maintained up-to-date knowledge on all rides in order to provide accurate information to guests.
  • Coordinated staff scheduling, ensuring adequate coverage during peak times.
  • Created a friendly environment with consistent positive engagement with customers.

Education

GCSEs -

Cliff park high
Gorleston-on-Sea, Norfolk

Timeline

Sales, Admissions and VIP Host

Merlin Entertainments
03.2024 - Current

Car Park Supervisor

Big Parking
01.2023 - Current

Assistant manager And Duty Manager

Moto Hospitality
01.2023 - 09.2023

Ride Operator/Supervisor

Alton Towers Resort
08.2019 - 01.2023

Ride Operator/Supervisor

Alton Towers Resort
03.2016 - 08.2018

GCSEs -

Cliff park high

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