Kevin Burns
Glasgow,Glasgow City
Summary
An empathetic and analytical people-focused APMG Change Management Practitioner with over ten years of change management experience in ASX-listed global companies and large public sector agencies. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced technological, transformational and organisational change projects.
Quote
Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically, that you are receiving and understanding their message on all levels.
Susan C. Young
Overview
17
17
years of professional experience
Skills
- Selection and application of Change management processes
- Key stakeholder engagement
- Productivity improvement
- Risk management
- Systems implementation
- Leadership
- Data analysis
- Team building
- Problem-solving
Accomplishments
- Led a team of change agents, business analysts and technical experts for a client, APM, to implement a cloud contact centre project on time and budget. The project's success was acknowledged at the 2023 Genesys Customer Innovation Awards in the Partner and Implementation (Customer and Partner) section.
- Enabled sensitive changes to employee conditions for a Government agency without causing employee grievances or union intervention.
- A critical Iron Ore BHP Billiton project team member who successfully implemented and commissioned the SAP HRMS module in BHP's most significant business segment, with less than 1% error in transferred data.
- While managing an IT change project, identified and implemented an initiative for a client, resulting in ongoing annual savings of $100k (AUD).
- Within a tight time scale and budget, managed a team of analysts and technical experts that combined analytics and stakeholder feedback to identify and implement opportunities to consolidate and improve IT policies for a global business of 7000 people.
Additional Information
- Managed an award-nominated Genesys contact centre change and IT project.
- Hand-picked by Vescient owners to open the company's first UK Office.
- Shortlisted by Directors of Search for the award of Top Permanent Consultant at the Annual Nationwide Awards for 2008.
- Chartered Member of the professional body for HR and people development.
Work history
Senior Change Consultant and UK Office Manager
Vescient
Glasgow and Perth (Aus)
04.2020 - 10.2023
- Launched Vescient in the UK, including developing budgets, forecasts and marketing plans.
- Defined and measured success metrics to monitor and steward the successful change progress for deploying a cloud-based contact centre solution for international Australian client.
- Designed communication and training plans to successfully implement Microsoft Teams Calling as the primary telephony solution across 300 offices in Australia.
- Assessed the impact of implementing a new client management system to gauge potential effects on ongoing business operations and develop change plans to minimise operational impacts.
- Led and motivated business analysts and technical project teams across concurrent technological and process improvement projects, achieving outcomes within stipulated deadlines and budgets.
- Successfully delivered Vescient's first commercial and accredited e-learning product, now generating considerable and consistent revenue for the business.
Senior People and Change Partner
Aroona Alliance
Perth (Aus)
06.2019 - 04.2020
- Anticipated and detected resistance to change before developing strategies to facilitate a sensitive change in Aroona's interpretation of an Enterprise Agreement clause.
- Analysed trends and budgetary impact of overtime to gauge improvement trends and recommend alternative rostering options to reduce costs by up to 25%.
- Presented a paper on change opportunities based on insights and information gathered from employee interviews that would improve operational teams' culture.
People and Culture Business Partner
The City of Wanneroo
Perth (Aus)
12.2017 - 06.2019
- Responsible for providing leaders with professional consulting advice to provoke positive changes in the management of people.
- Created and implemented a development program, which increased the number of Leaders with relevant and achievable development goals (50% to 90%).
- Streamlined the Excel People and Culture Disciplinary dashboard, resulting in an increased ability for real-time data and trend reporting and eliminating the risk of human input errors.
- Used the Six Sigma DMAIC (Define, Measure, Analyse, Improve and Control) process to identify improvements to the overtime planning, enabling a 25% reduction of budgeted overtime.
- Coached Managers on using Lewin's Force Field Analysis to analyse the driving and restraining factors in achieving a desired culture.
- Collaborated with leaders to develop SMART cultural alignment change action plans to achieve the desired corporate culture.
People and Culture Business Partner
Baptistcare
Perth (Aus)
07.2017 - 11.2017
- Applied industry-recognised capability framework in completing gap analysis of essential skills and experience for critical business roles.
Change Management Consultant
Department of Agriculture & Food
Perth (Aus)
02.2017 - 07.2017
- Providing support for organisational and technological change-related projects.
- Liaised with management to gather and assess operational information to track the progress of a workforce capability review.
Senior HR Business Partner
BHP Billiton
Perth (Aus)
09.2013 - 12.2016
- Collaborated with the executive leadership team on an organisational transformation initiative. Developed innovative and empathetic engagement plans and strategies to ensure people understood the purpose and impacts of the changes.
- Led an initiative to implement a standardised operating model and structure for BHP's most significant project function (capex of more than $1B), ensuring the impact to people and teams was identified and appropriate actions taken to implement the changes safely.
- Presented an in-depth cost analysis of alternative options for staffing a year-long platform abandonment project.
- Created plans and communication artefacts to support changes in the annual performance process and remove performance ratings.
SAP Change and Improvement Analyst
BHP Billiton
Perth (Aus)
05.2011 - 09.2013
- Responsible for championing the BHP Billiton 1SAP Standardisation, Simplicity and Accountability philosophies.
- Performed a critical role in a global SAP implementation, working as an integrator between the external SAP project team and HR function.
- Completed change impact assessments and training needs analysis during the project design phase to support the seamless implementation of the HRMS module of SAP for a 40,000-person business unit in BHP.
- Used data analysis and reporting to improve the accuracy of HR-managed cost-centre data, which resulted in efficiency improvements in financial journaling processes.
- Drove post-implementation process improvements by collaborating with HR and other functional teams to identify, design and implement change initiatives, using PROSCI as a basis for safe and engaging change management planning.
Career Break
Myself
01.2009 - 01.2011
- Travelled around South-East Asia.
- Revelled in exposure to different cultures and people.
- Emigrated to Australia.
Senior Recruitment Consultant
Search Consultancy
Aberdeen
01.2007 - 01.2009
- Independently grew the Aberdeen Hotel & Hospitality division from revenue of £55k in 2007 to £160k in 2008.
- Maintained business levels through the recession in 2009: £140k.
Education
Change Management Practitioner - Change Management
APMG
UKPROSCI Change Management - Change Management
BHP Billiton
AustraliaBachelor of Arts - Human Resources
Australian HR Institute
Australia12.2017
Bachelor of Arts - Hotel and Hospitality Management
Robert Gordon University
Aberdeen06.2006
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior Change Consultant and UK Office Manager
Vescient
04.2020 - 10.2023
Senior People and Change Partner
Aroona Alliance
06.2019 - 04.2020
People and Culture Business Partner
The City of Wanneroo
12.2017 - 06.2019
People and Culture Business Partner
Baptistcare
07.2017 - 11.2017
Change Management Consultant
Department of Agriculture & Food
02.2017 - 07.2017
Senior HR Business Partner
BHP Billiton
09.2013 - 12.2016
SAP Change and Improvement Analyst
BHP Billiton
05.2011 - 09.2013
Career Break
Myself
01.2009 - 01.2011
Senior Recruitment Consultant
Search Consultancy
01.2007 - 01.2009
Change Management Practitioner - Change Management
APMG
PROSCI Change Management - Change Management
BHP Billiton
Bachelor of Arts - Human Resources
Australian HR Institute
Bachelor of Arts - Hotel and Hospitality Management
Robert Gordon University
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