Empathetic implementing and contributing to safeguarding policies to guide best practices. Possesses understanding of challenges, experiences and motivations of service users. Experienced social services leader equipped to deliver high-quality social services within strict budget and financial constraints. Monitors legislative changes and implements improvements to support user satisfaction.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work history
Social service manager
Supporting Positive Paths
EDINBURGH, Midlothian
2022.07 - Current
Designed a social Enterprise and developed a social programme for Edinburgh and the surrounding areas.
Monitored employee and customer interactions to assess quality of service.
Implemented quality assurance measures to maintain service excellence.
Supervised support staff to provide efficient resolution of members needs.
Planned a social community based programme for individuals using a person centred approach. Setting up groups and acivitys depending on interests
Supported 85 service users and familys to make short break choices for the calendar year.
Providing group support to service users in the community
Providing 1-1 support to members.
Developing each members personal plans so their needs are being met appropriately.
Used It appropriately using google drive, microsoft outlook, teams and zoom
Support worker (Older adults in care)
Edinburgh City Council
EDINBURGH, The Scottish Borders
2013.01 - 2022.07
Designed a new service for older adults (over 60) with learning disabilities.
Formed a staff team and setting up relevant training (dementia awareness) to allow them to support older adults.
Set up a regular reminiscence group for our service users.
Building connections in the community, with our service users visiting 2 different nursing homes weekly for a year to do reminiscence sessions.
Developed a working relationship with Edinburgh Leisure accessing their ageing well programme for our service users to stay active,
Identified key client needs to develop targeted support programmes
Regular monitoring and evidencing for quality assurance.
Became visable in the local community by visiting, shops, cafes pubs to make community connections.
Assisted service users to obtain and access community resources.
Liaised with external and internal professionals to provide holistic support.
Assistant manager
Edinburgh City Council
EDINBURGH, Midlothian
2012.03 - 2012.12
Mananged two teams.
Supervised 10 staff.
Led staff through the PRD process.
Liased with other proffesionals (speech and language therapist, physios, OTs, and GPs)
Led multi disciplianry meetings.
Demonstrated conflict management strategies when handling heated discussions between staff and customers.
Support care worker
Edinburgh City Council
EDINBURGH, Midlothian
1999.02 - 2012.02
Assisted service users to obtain and access community resources.
Met needs of service users with learning difficulties and handled challenging behaviours.
Supported support users with rehabilitation and socialisation in community settings.
Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
Completed regular further education qualifications.
Education
Certificate of Higher Education - Social Care
Stevenson College
Edinburgh
2003.09 - 2004.12
SVQ Level 3 - Social Care
Edinburgh College
Edinburgh
2005.02 - 2007.05
Certificate of Higher Education - supervise people
Edinburgh college
Edinburgh
2010.10 - 2011.04
y179 - Understanding Management
Open University
Milton Keynes
2011.09 - 2012.07
Diploma of Higher Education - Leadership & management
Edinburgh College
Edinburgh
2015.01 - 2015.10
Skills
Community outreach expert
Excellent interpersonal skills
Good communication skills
Social media marketing
Leadership
Team building
Time management
Timeline
Social service manager
Supporting Positive Paths
2022.07 - Current
Diploma of Higher Education - Leadership & management
Edinburgh College
2015.01 - 2015.10
Support worker (Older adults in care)
Edinburgh City Council
2013.01 - 2022.07
Assistant manager
Edinburgh City Council
2012.03 - 2012.12
y179 - Understanding Management
Open University
2011.09 - 2012.07
Certificate of Higher Education - supervise people