Kevin Bollers
Houston
Summary
Dedicated and results driven U.S Navy veteran with a strong background in Customer Service, Administration, Telephone Support, File Management and Disaster Relief Responses. Seeking an opportunity to leverage my experiences and talent to enhance operations, productivity and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Telephone Interviewer
Decision Information Resources
03.2024 - Current
- Recorded and entered interview data into the data collection system while ensuring completeness and accuracy while collecting response data
- Analyzed responses to identify trends and provided feedback to management for reporting and decision-making
- Managed a high volume of outbound calls, maintaining professionalism and a positive demeanor with respondents
- Utilized active listening and clear communication skills to effectively engage participants and gather essential information
Culinary Specialist/ Master of Arms/Admin
United States Navy
05.2016 - 05.2023
- Managed Kitchen Operations, including ingredient inventory, food preparation, and maintaining cleanliness and sanitation standards
- Collaborated with Kitchen staff to ensure efficient workflow and meet high volume demands during peak hours
- Maintained food safety standards and followed all regulatory guidelines for safe food handling and storage
- Prepared and cooked a variety of dishes according to the Navy’s Menu ensuring quality and consistency in every order
- Assisted with day-to-day office tasks including scheduling, correspondence, and managing inventory
- Processed payroll and managed employee schedules ensuring accuracy and compliance with labor laws
- Managed financial records including ordering supplies, processing invoices, and assisting with budget tracking
- Supported the management team by organizing events, meetings, and maintaining office files and records
Customer Service Rep/ Crisis Rep
New Life Resources
09.2012 - 11.2015
- Provided first-line intervention over-the-phone to persons seeking help with mental health issues including anxiety, depression and persons having suicidal thoughts
- Provided recommendations for follow-up actions including making recommendations for self-help reading material, and local support groups or workshops
- Made outbound calls to follow up on clients whom I’d previously spoken with to monitor their progression
Education
Computer Operator Certificate -
United States Navy
Bachelor’s Degree - Interdisciplinary Studies, Anthropology
Troy University
Troy, AL12.2024
Associate Degree - General Studies
Montgomery College
Silver Spring, MD05.2011
Skills
- Flexibility
- Customer communications
- Active learning
- Call center processes
- Organization
- Memory retention
- Data collection
- Typing speed
- Data entry
- Leadership
Awards
Navy and Marine Corps Achievement Medal (NAM) Navy, February2021, Certificate of Appreciation (United States Navy), June2022
Timeline
Telephone Interviewer
Decision Information Resources
03.2024 - Current
Culinary Specialist/ Master of Arms/Admin
United States Navy
05.2016 - 05.2023
Customer Service Rep/ Crisis Rep
New Life Resources
09.2012 - 11.2015
Bachelor’s Degree - Interdisciplinary Studies, Anthropology
Troy University
Associate Degree - General Studies
Montgomery College
Computer Operator Certificate -
United States Navy
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