Kevin Banana
Manchester
Summary
Dedicated professional with robust expertise in customer service excellence, conflict resolution, and effective communication. Demonstrates outstanding capabilities in team collaboration and independent work, fostering positive business practices while upholding professional boundaries and ethical judgment. Skilled in active listening, data analysis, and time management, exhibiting a respectful and non-judgmental approach to diversity. Committed to ongoing improvement through curiosity and innovative thinking.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Rental Operations Agent
Avis Budget Group
Manchester
2024.02 - Current
- Investigated accidents involving rented vehicles for claims processing.
- Streamlined booking process to enhance operational efficiency.
- Organised daily fleet operations to maximise vehicle utilisation.
- Managed vehicle inventory to address fluctuating demand during peak seasons.
- Checked vehicle maintenance, ensuring compliance with safety standards.
- Processed vehicle returns and recorded issues for follow-up actions.
- Developed rapport with customers, fostering loyalty and repeat business.
- Advised customers on insurance options, increasing sales through upgrades and optional extras.
Customer Service Advisor
FMG Repair Services
Stockport
2021.01 - 2024.01
- Managed vehicle booking services for repair work to ensure operational efficiency.
- Adhered to company processes and standard operating procedures consistently.
- Resolved conflicts with challenging customers, achieving high levels of satisfaction.
- Provided versatile support across departments, adapting to daily changes effectively.
Rental sales agent
Sixt Rent A Car
Manchester Airport
2017.01 - 2021.01
- Exceptional customer service in all customer contact situations
- Ensuring the optimal customer renting experience
- Advising and up selling vehicles and extras to suit the audience
- To ensure effective completion of all administrative tasks
- Maintained excellent attendance record, consistently arriving to work on time.
Sales advisor
Independent Financial Matters
Greater Manchester
2015.01 - 2016.01
- To cross-sell and up-sell life insurance polices
- To use effective communication skills for customer satisfaction and return customers
Assistant manager – Customer service advisor
The Automobile Association (AA)
Greater Manchester
2010.01 - 2015.01
- To use persuasive communication to resell cover to unhappy customers
- Highly experienced customer service, used as a lead practitioner to train new starters
Education
F.A Coaching Badge - Football Coaching
Stockport College
Stockport 2007.01 - 2008.01
GCSEs -
St. Anne's R.C High School
Stockport 2004.01 - 2006.01
Skills
- Customer service excellence
- Conflict resolution
- Team collaboration and independence
- Positive business promotion
- Effective communication
- Curiosity and innovation
- Time management and punctuality
- Respectful demeanour
- Non-judgmental approach
- Active listening
- Data analysis and recording
- Communication proficiency
- Professional boundaries
- Ethical judgment
- Diversity respect
Affiliations
- Gym
- Football
- Dog Walking
- Travelling
Contact
- Address: 56 Forbes Road, Stockport, SK1 4HN
- Phone: 07511037043
- Email: Kevinbanana2006@yahoo.co.uk
Timeline
Rental Operations Agent
Avis Budget Group
2024.02 - Current
Customer Service Advisor
FMG Repair Services
2021.01 - 2024.01
Rental sales agent
Sixt Rent A Car
2017.01 - 2021.01
Sales advisor
Independent Financial Matters
2015.01 - 2016.01
Assistant manager – Customer service advisor
The Automobile Association (AA)
2010.01 - 2015.01
F.A Coaching Badge - Football Coaching
Stockport College
2007.01 - 2008.01
GCSEs -
St. Anne's R.C High School
2004.01 - 2006.01