Kevin Adams
Totton, Southampton,Hampshire
Summary
Accomplished professional with extensive expertise in direct sales techniques, business development, and customer service. Considerable product knowledge and relationship management. Adept at conflict resolution and project management, consistently driving successful outcomes. Committed to leveraging skills to foster business growth and enhance client satisfaction.
Results-driven with talent for driving revenue growth. Known for fostering long-term client relationships and delivering on business objectives.
Overview
39
39
years of professional experience
6
6
years of post-secondary education
Work History
Area Sales Manager (South)
Wessex Lift Company Limited
Romsey, Hampshire
03.2015 - Current
- Part of national sales teams, ensuring achievement of targets.
- Streamlined sales processes to enhance team productivity.
- Optimised sales methods to best engage, acquire and retain customers.
- Addressed customer issues, ensuring swift, successful resolution.
- Meeting with clients at home and understanding their requirements and providing quotations based on best use product.
- Designing layouts for wheelchair access and formulating plans for builders to quote.
- Using company CRM system to input and formulate quotations and sending direct to customer.
- Dealing with Architects and specifiers and providing quotations based on technical details received.
- Providing sales based reports for Commercial Director.
- Attending exhibitions and promoting company product.
- Offering technical support to agent and partners on company product range.
Customer care team manager
Wessex Lift Company
Romsey, Hampshire
07.2008 - 03.2015
- Trained new hires on company policies and protocols, enhancing overall performance levels.
- Improved customer satisfaction by resolving complex queries swiftly and efficiently.
- Oversaw daily operations of the customer care team ensuring smooth workflow processes at all times.
- Handled escalated complaints professionally, ensuring customer satisfaction and loyalty.
- Coordinated with other departments for faster problem resolution.
- Conducted regular performance reviews for continuous improvement of team efficiency.
- Managed staff scheduling to ensure uninterrupted customer service availability.
- Led and managed administrative staff to maintain smooth daily operations.
Sales Office Manager
Wessex Lift Company Limited
Romsey, Hampshire
05.2006 - 04.2008
- Managed day-to-day running of sales office, improving overall efficiency.
- Handled complex problems promptly resulting in minimal disruption to daily operations.
- Reviewed sales data regularly, identifying trends and areas for improvement.
- Instructed employees in company policies and procedures, maximising compliance and consistency.
Technical support engineer
Wessex lift Company limited
Romsey, Hampshire
03.2004 - 04.2006
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Travelled across Europe delivering training and fault diagnosis on company product range.
- Implemented install training on new products.
- Conducted training for service teams from internal and external staff.
- First line tech response for agent companies and engineers.
Product support engineer
Wessex lift Company Limited
Romsey, Hampshire
03.1998 - 03.2004
- Processing customer orders and ensuring correct product details
- Liaising with production to ensure correct specification.
- First line technical product support for Area Sales Team.
- Providing quotations to external clients based on technical information received.
- Attending product training sessions in UK and Europe with external suppliers.
Workshop Technician
Wessex lift Company limited
Romsey, Hampshire
01.1988 - 04.1998
- Manufacture of Wessex range of lifts to customer specification.
- Fault finding on products in factory using diagnostic tools available.
- Working to schematic wiring diagrams for one off special products.
- Part of small UK and European installations team of large platform lifts at special sites. BBC, Buckingham Palace etc.
- Interpreted schematics and diagrams to determine accurate methods and sequences of assembly.
- Observed manufacture of equipment and components, monitoring compliance and assessing performance against targets.
Workshop Technician
Arlington Computer Electronics
Totton, Southampton, Hampshire
08.1986 - 12.1987
- Interpreted schematics and diagrams to determine accurate methods and sequences of assembly.
- Manufacture of Computer UPS systems for IBM in controlled clean environment.
Education
City and Guilds - Electronic and Mechanical Servicing
Southampton Technical College
Southampton 01.1994 - 06.1996
O Levels - Various
Testwood Secondry School
Totton, Hampshire 09.1982 - 05.1986
Skills
- Direct sales techniques
- Business development
- Customer Service
- Sales techniques
- Product knowledge
- Relationship Management
- Conflict Resolution
- Project Management
Affiliations
- Dog walking, spending time with family.
Timeline
Area Sales Manager (South)
Wessex Lift Company Limited
03.2015 - Current
Customer care team manager
Wessex Lift Company
07.2008 - 03.2015
Sales Office Manager
Wessex Lift Company Limited
05.2006 - 04.2008
Technical support engineer
Wessex lift Company limited
03.2004 - 04.2006
Product support engineer
Wessex lift Company Limited
03.1998 - 03.2004
City and Guilds - Electronic and Mechanical Servicing
Southampton Technical College
01.1994 - 06.1996
Workshop Technician
Wessex lift Company limited
01.1988 - 04.1998
Workshop Technician
Arlington Computer Electronics
08.1986 - 12.1987
O Levels - Various
Testwood Secondry School
09.1982 - 05.1986
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