Keven Knight
Ascot,Berkshire
Summary
Results-driven professional with expertise in financial analysis and planning, operations management, and multi-site operations. Demonstrates a proactive approach to decision-making, strategic visioning, and relationship-building to drive organisational success. Skilled in team building and training, effective delegation, and fostering customer service excellence. Proficient in utilising data analysis and key performance indicators to optimise performance while maintaining integrity and ethics. Adept at leveraging Microsoft Office Suite to streamline processes and support business objectives. Committed to delivering measurable results through collaboration and innovation.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Chief Operating Officer
Talion
Camberley, Surrey
04.2020 - Current
- Streamlined operational procedures, enhancing overall efficiency.
- Directed day-to-day work of 80 employees and motivated teams to exceed objectives which focused on speed, accuracy and automation in the face of a growing cyber threat.
- Drove product and service innovation to meet evolving market demands.
- Orchestrated major change management initiatives, leading to smoother transitions.
- Recruited and developed high-performing teams, fostering positive and results-driven workplace culture.
- Chaired board meetings, providing strategic insights and updates on company performance.
- Monitored operations to assess and highlight results.
- Oversaw financial management operations, ensuring fiscal stability.
- Partnered with management team to optimise operations and reduce costs.
- Worked with board of directors to establish objectives and decisively lead operations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Advanced the use of technology in operations for streamlined workflow.
- Generated Key Performance Indicator reporting to drive better performance.
Head of Service
BAE Systems Limited
Guildford, Surrey
01.2013 - 04.2020
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Developed detailed service plans to streamline operations.
- Set challenging KPIs for enhanced team performance.
- Improved efficiency by implementing new service strategies.
- Oversaw budget management to maintain financial health of department.
- Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
- Conducted regular team meetings, promoting clear communication.
- Launched successful action plans in response to customer feedback.
Service Delivery Manager
Clinical Solutions
Basingstoke, Hampshire
01.2012 - 12.2012
- Managed all key accounts in the development of the new 111 systems.
- Managed relationships and performance of external suppliers and required resources.
- Instilled a culture of continuous improvement within the team.
Head of client services
Getronics KPN Limited
Farnborough, Hampshire
02.2004 - 01.2012
- Built long-lasting relationships with key clients for enhanced business growth.
- Led regular client reviews to assess satisfaction levels and identify areas for improvement.
- Coordinated consistent, high quality provision of IT service.
Service delivery manager
IBM UK Limited
Warwick, Warwickshire
10.1999 - 02.2005
Education
Bachelor of Arts - Business
Sheffield Hallam University
Sheffield 09.1990 - 06.1994
Skills
- Financial analysis and planning
- Integrity and ethics
- Active listening
- Effective delegation
- Team building and training
- Key performance indicators
- Microsoft Office Suite
- Decision making
- Strategic visioning
- Relationship-building
- Proactive approach
- Data analysis
- Operations management
- Multi-site operations
- Customer service orientation
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Affiliations
- Road cycling - have completed the Paris Roubaix covering 170km
- Fitness - visit the gym regularly, play teams sports such as football
Certification
ITIL v3 Expert
ITIL v4 Foundation
Languages
Spanish
Beginner
Timeline
Chief Operating Officer
Talion
04.2020 - Current
Head of Service
BAE Systems Limited
01.2013 - 04.2020
Service Delivery Manager
Clinical Solutions
01.2012 - 12.2012
Head of client services
Getronics KPN Limited
02.2004 - 01.2012
Service delivery manager
IBM UK Limited
10.1999 - 02.2005
Bachelor of Arts - Business
Sheffield Hallam University
09.1990 - 06.1994
ITIL v3 Expert
ITIL v4 Foundation
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