Ketlyn Costa

• Acted as point of contact for executives, employees, and clients/contractors.
• Typing, compiling and preparing reports, presentations and correspondence.
• Responsible for diary management and travel organization to senior management.
• Ensured that Facilities management and property compliance contracts are up to date and trust is working in accord with those contracts, as well as assisting preparation of specifications, schedules and programmes of work.
• Overseen development and implementation of framework of quality, business assurance and risk management across the Trust.
• Performed purchase orders and processed invoices ensuring payments are made in timely manner.
• Liaising with Health & Safety Advisor ensuring Health and Safety compliance record keeping across the service is up to date and compliant.
• Responsibility for maintaining departmental risk register, Estates Policies and other compliance registers within CAFM system.
• Ensure that all key daily, weekly and monthly activities take place to desired quality.

• Delivered front of house duties with warm and professional manner to all VIP guests.
• Liaise with Facilities Management team, EA's, and PA's.
• Order taxis.
• Managed bookings using software to schedule, cancel and re-arrange appointments.
• Answered enquiries, addressed, solved, or escalated issues related over phone calls.
• Carryout regular daily checks and report in timely manner.
• Carryout ADHOC duties.

• Serve on wide range of basic daily needs.
• Organising annual international trips, arranging appropriate transport, visas and accommodation.
• Scheduled all in-person and virtual meetings using Calendly, regularly updating calendar to eliminate discrepancies.
• Delivered comprehensive support to CEO through itinerary planning, conflict deescalation and managing correspondence.
• Acted as point of contact for executives, employees and clients.

(Job roles involved, Assistant GM, Hostess, waitress)

• Responsible to supervising day-to-day operations of restaurant.
• Maintenance of team in conjunction with GM to make sure everything runs smoothly, efficiently and we provide the best costumer experience.
• Create warm and welcoming environment for guests from the moment they enter the establishment.
• Dealing with all reservations in person, online or over the phone.
• Providing guests with accurate wait time and managing waiting list along with seating charts.
• Taking orders, communicating them effectively to the kitchen, learning the menus and offering recommendation in order upsell appetizers, deserts, and drinks.

• Greeted visitors, assessed needs and directed to appropriate personnel.
• Sorted, received and distributed postal correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
• Scanned, photocopied and filed documentation, utilising meticulous attention to detail to reduce errors.
• Answered enquiries, addressed, and resolved or escalated issues related to school over phone calls.