Kethrine Karimatsenga

• Deliver person-centred support to a 64-year-old gentleman with Autism and a learning disability, promoting independent living in a supported environment.
• Assist with practical daily living skills, including meal planning, household chores, shopping, and maintaining a structured and safe home environment.
• Develop and implement Social Stories to prepare for health appointments, community outings, and routine changes, reducing anxiety in unfamiliar situations.
• Encourage independence and choice, empowering the individual to make decisions and maintain control over daily life.
• Facilitate community access by providing reassurance and tailored communication, supporting confidence and safety during external activities.
• Utilise autism-informed communication techniques such as visual cues and simplified language to meet unique processing needs.
• Follow behaviour support plans, respond calmly to distress, and employ de-escalation strategies to support emotional regulation.
• Maintain accurate daily records and collaborate closely with family members and professionals to ensure coordinated, consistent care.
• Uphold safeguarding policies, advocating for the individual's rights, dignity, and wellbeing within the supported living setting.
• Manage a structured home environment that fosters autonomy and self-determination.
• Apply behavioural support strategies and ensure thorough, up-to-date case documentation.
• Conduct weekly bank ledger audits to support financial accountability.

• Assist patients with daily living activities for increased independence.
• Provide emotional support to patients, improved mental well-being.
• Support patients with mobility issues, promoted independence.
• Respond promptly to emergencies, ensured patient safety.
• Coordinate with healthcare professionals, ensured comprehensive patient care.
• Deliver compassionate end-of-life care to terminally ill patients; eased their transition.
• Collaborate closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
• Monitor vital signs regularly; maintained accurate records for doctor's reference during appointments.
• Encourage physical activity amongst sedentary patients; contributed to better overall health condition over time.
• Liaise effectively with multidisciplinary team members, ensured seamless provision of care services.
• Enhance patient comfort by providing personal care services, including bathing and grooming.
• Manage household chores, created a clean environment.
• Assist in meal preparation to ensure proper nutrition.
• Ensure medication administration for optimal health outcome.
• Establish strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
• Provide personal hygiene assistance, consistently promoting comfort, dignity and respect.
• Assist individuals with daily activities to facilitate independent living.
• Maintain accurate records to effectively measure client development against care plan objectives.
• Adapt communication to enhance understanding of non-verbal, deaf, or elderly clients.

• Delivered strategic secretarial and governance support for Board, EXCO, MANCO, Audit & Risk Committee, and Trustee meetings.
• Provided comprehensive agenda planning, minute-taking, and document management to enhance meeting effectiveness.
• Ensured timely distribution of agendas and critical documentation to directors and auditors, maintaining compliance with regulations.
• Researched and drafted executive reports and presentations to facilitate high-impact decision-making.
• Maintained accurate official registers of directors, trustees, and committee members for statutory compliance.
• Monitored meeting outcomes and drove follow-up processes to ensure execution of decisions.
• Consolidated cross-departmental reports, delivering clear operational insights for senior leadership.
• Managed complex executive calendars, aligning schedules with organisational priorities.

• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Assisted in maintaining a clean environment for improved client health.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Prepared nutritious meals that met special dietary needs of clients.
• Assisted with mobility issues enabling easier movement around the home.
• Helped achieve patient independence through guided tasks and activities.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Actively listened to client concerns thus creating a comforting environment.
• Participated in regular team meetings, enhancing quality of care provided.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Built strong patient relationships through compassionate care and friendly rapport building.
• Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.

Supported gentleman with ABI to safely lead a fulfilling and more independent life by:

• Provided practical support for patient and his family, such as helping with personal care, household tasks and paperwork
• Assisted and encouraged patient to engage in everyday home, social, leisure and work activities, according to his choice
• Supported and monitored patient's healthcare needs, including administering medication and other clinical tasks
• Helped patient to access community facilities and be included in community groups, if they so wish
• Understood his communication needs and adapt own communication style accordingly
• Kept accurate, up to date records of all the care provided
• Worked positively with other professionals, such as doctors and therapists, to ensure consistency of support
• Maintained confidentiality and discretion at all times
• Participated in learning and development opportunities as required
• Supported occupational therapists in adaptive equipment training; boosted self-reliance skills.
• Administered medication under supervision, ensuring correct dosage intake.
• Observed changes in patient behaviour; alerted supervising professionals promptly.
• Helped patient with personal hygiene tasks, improving cleanliness standards.
• Contributed to a safe environment through vigilance and risk assessment.
• Upheld dignity of patient during intimate care duties; maintained respectfulness.
• Conducted therapeutic exercises, enhancing patient mobility.
• Encouraged patients' independence through gradual task handover.
• Assisted in meal preparation, promoting healthy eating habits.
• Maintained clinical records to ensure continuity of care.
• Adhered to safety protocols whilst assisting movement; minimised accidents.
• Provided transportation for medical appointments leading to timely check-ups.
• Assisted physiotherapists for improved rehabilitation plans.
• Facilitated recreational activities, boosting patient morale.
• Reported health and wellbeing concerns to clinical teams for observation and monitoring.

Project / Program Administration
• Provided proactive support to project teams, including communications, scheduling, file and document management, travel, event planning, procurement, and consultant coordination.
• Maintained project tools: trackers, schedules, contact lists, and electronic filing systems.
• Processed subrecipient, vendor, and consultant invoices; ensured proper documentation for procurements and contracts.
• Drafted and circulated meeting agendas, minutes, and weekly project updates.
• Assisted with drafting/editing internal communications and responding to stakeholder queries.

Board and Trust Administration
• Circulated agendas and documentation to directors, shareholders, and auditors within required timelines.
• Recorded accurate minutes and resolutions for board, shareholder, and committee meetings.
• Provided guidance to directors on legal duties and responsibilities.
• Ensured compliance with the Companies Act and company's Memorandum of Incorporation.
• Reported any compliance failures or procedural issues to the board.

Executive Support – Office of the CEO
• Managed CEO's calendar, meetings, travel, and high-level correspondence.
• Prepared reports and confidential documents; conducted research and analysis as needed.
• Maintained customer and stakeholder communication across managed inboxes (e.g., hello@rb.org.za).
• Acted as custodian for key documents and legal records (BBB-EE, CIPC updates, annual returns).
• Maintained efficient filing systems and ensured secure information handling.
• Took accurate minutes for EXCO, MANCO, and OPCO meetings; ensured timely distribution and record-keeping.
• Supported operational efficiency through office inventory management and equipment oversight.

• Conducted thorough research for informed decision making within the project scope.
• Maintained up-to-date knowledge about industry trends for insightful contribution during brainstorming sessions.
• Enhanced project efficiency by maintaining detailed record systems.
• Assisted in preparing comprehensive reports, providing valuable insights to the management.
• Employed best practices in data management; ensured accuracy and confidentiality of important documents.
• Streamlined workflow processes resulting in efficient task completion.
• Resolved project issues promptly, ensuring minimal disruption to timelines.
• Executed administrative tasks, resulting in smoother project operations.
• Provided timely support and assistance to Project Manager, leading to successful project completions.
• Kept track of project progress diligently, ensuring all milestones were met on time.
• Liaised with external vendors regularly for smooth supply chain operations.
• Monitored budget closely to prevent overspending or misallocation of funds.

• Ensured compliance with health and safety regulations at all events.
• Managed large-scale events from planning to successful completion.
• Negotiated contracts with vendors, securing best prices for clients.
• Orchestrated detailed wedding schedules, alleviating stress for bridal parties.
• Supervised setup and breakdown of events to ensure timely completion.
• Maintained quality control checks throughout planning stages.
• Facilitated coordination between vendors on event days to enhance execution.
• Designed event layouts and displays to meet client specifications.

• Delivered comprehensive PA support to Director, optimising productivity levels.
• Organised filing system to enhance document retrieval efficiency.
• Liaised with stakeholders to facilitate effective communication.
• Prepared presentation materials for successful business pitches.
• Streamlined administrative processes, improving overall efficiency.
• Managed director's diary to optimise time management.
• Coordinated travel arrangements for seamless business trips.
• Scheduled meetings efficiently, maximising Director's availability.

• Streamlined administrative processes to enhance office efficiency.
• Coordinated daily schedules for CEO with meticulous attention to detail.
• Managed correspondence, reducing response time through timely replies.
• Provided personal assistance to CEO during overseas business trips.
• Assisted in project management, contributing to successful completion of crucial projects.
• Coordinated company events that strengthened employee morale and engagement.
• Prepared reports and presentations for board meetings to facilitate decision-making.
• Managed invoice processing tasks accurately and efficiently.