Ketan Togadiya
London,United Kingdom
Summary
Dynamic and versatile hospitality professional with extensive experience managing front office operations, food and beverage supply chains, and team leadership across multi-property and boutique settings. Proven ability to oversee procurement and inventory for cafes and vending machines, ensuring cost-effective and timely supply management. Skilled in leading front of house teams in high-volume environments to deliver exceptional guest service and operational efficiency. Adept at coordinating cross-departmentally with maintenance, housekeeping, and vendors to maintain smooth daily operations and superior guest experiences. Strong organizational, communication, and problem-solving skills combined with a commitment to upholding health, safety, and quality standards.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Cluster Food and Beverage Supply Manager
Criterion Hospitality
Lonndon, United Kingdom
07.2024 - Current
- Oversee the end-to-end procurement and inventory management for cafes and vending machines across 4 Zedwell properties, ensuring timely and accurate ordering of all food, beverage, and related supplies.
- Liaise with suppliers and vendors to negotiate prices, place orders, and manage deliveries to maintain stock levels and reduce costs.
- Monitor stock usage, expiry dates, and quality control to minimize waste and maintain product freshness.
- Manage relationships with vendors to ensure consistent quality, timely deliveries, and compliance with health and safety standards.
- Maintain accurate records of inventory, purchases, and supplier information using inventory management software or spreadsheets.
- Implement cost-control measures and optimize stock levels to balance availability with budget constraints.
- Handle administrative tasks related to procurement, including invoicing, purchase orders, and budget tracking.
- Support health and safety audits by ensuring all products and supplies comply with relevant regulations and standards.
Front of House Team Leader
Criterion Hospitality
London, United Kingdom
11.2023 - 07.2024
- Lead and supervise the front of house team, ensuring excellent guest service and smooth daily operations in a high-volume hotel environment.
- Coordinate staff schedules, delegate tasks, and monitor team performance to maintain high standards of professionalism and efficiency.
- Act as the first point of contact for guests, handling enquiries, check-ins, check-outs, and resolving any issues promptly to ensure guest satisfaction.
- Train, mentor, and motivate front of house staff to deliver consistent, high-quality customer service aligned with brand standards.
- Monitor and manage daily front desk operations, reservations, and reporting.
- Liaise with maintenance and housekeeping departments to support smooth daily operations.
- Contribute to operational improvements and staff development initiatives to enhance overall service delivery.
Front Office Supervisor
The Harrington Residence
London
11.2022 - 11.2023
- Supervised front office operations, ensuring efficient check-in/out processes and delivering personalized guest service in a boutique residence setting.
- Managed and motivated front desk team, providing coaching and support to maintain high standards of professionalism and hospitality.
- Handled guest enquiries, reservations, and complaints promptly, ensuring positive guest experiences and swift resolution of issues.
- Oversaw daily cash handling, billing, and reconciliation to maintain accuracy and financial control.
- Coordinated with housekeeping and maintenance departments to ensure timely room readiness and facility upkeep.
- Supported management in implementing service improvements and operational policies.
- Ensured compliance with health, safety, and security protocols within the front office and guest areas.
Education
Masters - Mechanical Engineering
Gujrat Technological University
Gujrat, India 06.2013 - 05.2015
Skills
- Procurement management
- Inventory control
- Cost negotiation
- Supplier relationship management
- Quality assurance
- Compliance monitoring
- Stock analysis
- Team supervision
- Customer service
- Operational coordination
- Budget management
- Conflict resolution
- Long-Term visioning
- Budget control understanding
Languages
English
Advanced
Hindi
Fluent
Gujarati
Native
Certification
Property Management Software - MEWS, OPERA, Rezlynx
Point Of Sale - Lightspeed, EPOS Now, Micros.
Accountings - YARDI, NetSuite
Timeline
Cluster Food and Beverage Supply Manager
Criterion Hospitality
07.2024 - Current
Front of House Team Leader
Criterion Hospitality
11.2023 - 07.2024
Front Office Supervisor
The Harrington Residence
11.2022 - 11.2023
Masters - Mechanical Engineering
Gujrat Technological University
06.2013 - 05.2015
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