Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Kesia Susan Robin

Bristol,Bristol

Summary

Dedicated hospitality member with expertise in maintaining hygiene standards, coordinating tasks, and ensuring compliance with food service regulations. Demonstrates strong leadership qualities, effective upselling techniques, and exceptional communication proficiency to enhance customer satisfaction. Skilled in inventory control, restocking, and menu memorisation, contributing to seamless operations and efficient service delivery. Committed to punctuality, reliability, and continuous improvement through constructive criticism acceptance. Aspires to further refine skills and advance within the hospitality industry.

Dependable team player with strong communication and problem-solving skills, dedicated to delivering exceptional customer service. Demonstrates proactive approach to teamwork and has knack for handling fast-paced environments seamlessly. Committed to creating positive experiences and contributing to operational success.

Enthusiastic Crew Team Member with knack for delivering high-quality customer service and fostering team-oriented environment. Boosted team morale and improved workflow by streamlining tasks and enhancing communication. Skilled in adapting to fast-paced settings and resolving customer issues promptly, ensuring positive dining experience.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work history

Crew team member

Greggs Bakery
Bristol, Bristol
08.2024 - Current
  • Participated in team briefings to ensure understanding of daily objectives.
  • Handled over 70 cash transactions daily, ensuring accuracy and financial security.
  • Demonstrated professionalism while resolving customer complaints, increasing retention rates.
  • Greeted customers warmly to foster a friendly shopping environment.
  • Maintained cleanliness in dining areas to enhance overall customer experience.
  • Trained new cashiers on store policies to uphold operational standards.
  • Assisted customers with enquiries to improve their shopping experience.
  • Managed queues effectively during peak hours for streamlined checkout.

Burns and Plastic- Work Placement

Southmead Hospital
Bristol
08.2024 - 08.2024
  • Complied diligently with all safety protocols during clinical procedures reducing risk of infections.
  • Maintained confidentiality whilst dealing with sensitive patient information, fostering trust between staff and patients.
  • Mitigated risks of bedsores through regular turning and repositioning of bedridden patients.
  • Participated actively in training sessions enhancing knowledge base for better service delivery.
  • Improved patient comfort by providing empathetic and attentive care.
  • Delivered high-quality personal hygiene assistance, promoting dignity and respect.
  • Ensured clean and healthy environment by thorough cleaning of patient rooms and equipment.
  • Managed challenging behaviour of patients in a calm, professional manner contributing to a peaceful environment.
  • Assisted with daily living activities for enhanced patient satisfaction.
  • Transported residents safely to various appointments or therapies leading to timely treatments.
  • Showed resilience under pressure maintaining professionalism during emergencies.
  • Helped patients to consistently meet nutritional needs, providing eating encouragement and support to prevent malnutrition.

Lab Research Project - Work Placement

University of Bristol
Bristol
06.2024 - 06.2024
  • Adhered strictly to quality control standards for reliable test outcomes.
  • Calibrated laboratory equipment to achieve accurate test results.
  • Ensured safety protocols were strictly followed to maintain a secure working environment.
  • Improved data reporting practices by adopting latest software applications.
  • Kept up-to-date with latest scientific advancements to augment personal knowledge base.
  • Maintained a clean and hygienic work area, reducing the risk of cross-contamination.
  • Enhanced accuracy of test results with meticulous record keeping.
  • Collaborated proactively with team members, fostering a harmonious work environment.
  • Exhibited excellent attention to detail whilst documenting findings thus improving clarity in reports.
  • Performed testing procedures according to agreed laboratory protocols.
  • Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
  • Prepared laboratory specimens and samples for efficient, accurate testing processes.
  • Recorded all data and results accurately and responsibly.
  • Handled reagents with care and precision.

Care Home - Work Placement

Westbury Nursing Home
Bristol
01.2024 - 04.2024
  • Maintained confidentiality for safeguarding resident information.
  • Provided emotional support to residents, enhancing wellbeing.
  • Followed care plans accurately, ensuring consistency in care delivery.
  • Encouraged independence amongst residents through supportive guidance.
  • Assisted with personal care tasks, ensuring dignity and respect.
  • Helped residents with mobility issues around the home thereby assuring their comfort.
  • Facilitated social activities for improved mental stimulation.
  • Demonstrated empathy towards residents' feelings and concerns, fostering trust relationships.
  • Assisted in moving and handling procedures for preventing injury or discomfort to residents.
  • Responded promptly to calls for help, reducing distress and anxiety in patients.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.

Education

CBSE Grade 10 ( GCSE Equivalent) -

Gulf Asian English School
Sharjah, UAE
03.2022 - 03.2023

A-Levels - Biology, Chemistry, Psychology

Bristol Free School
United Kingdom
09.2023 - 06.2025

Skills

  • Vigilance in cleaning
  • Kitchenware usage
  • Basic cooking
  • Food service regulations compliance
  • Effective upselling
  • Menu memorisation talent
  • Communication proficiency
  • Restock and replenishing
  • Punctuality and reliability
  • Inventory control understanding
  • Constructive criticism acceptance
  • Task coordination
  • Leadership qualities
  • Hygiene standards adherence
  • Customer Service

References

References available upon request.

Timeline

Crew team member

Greggs Bakery
08.2024 - Current

Burns and Plastic- Work Placement

Southmead Hospital
08.2024 - 08.2024

Lab Research Project - Work Placement

University of Bristol
06.2024 - 06.2024

Care Home - Work Placement

Westbury Nursing Home
01.2024 - 04.2024

A-Levels - Biology, Chemistry, Psychology

Bristol Free School
09.2023 - 06.2025

CBSE Grade 10 ( GCSE Equivalent) -

Gulf Asian English School
03.2022 - 03.2023
Kesia Susan Robin