Kesiah Alli
Sandwell,West Midlands
Summary
Highly motivated and adaptable professional with proven experience in negotiation, conflict resolution, and delivering results across housing, customer service, and administrative roles. Skilled in managing diverse portfolios, supporting clients, and ensuring compliance with health, safety, and regulatory standards. Proficient in CRM systems and data analysis, with a strong ability to prioritise tasks and work independently or collaboratively. Committed to applying transferable skills, taking initiative, and driving organisational success with resilience, professionalism, and a solutions focused approach.
Overview
21
21
years of professional experience
16139
16139
years of post-secondary education
Work history
Accommodation Officer
Maidstone Borough Council
Maidstone, Kent
09.2024 - 04.2025
- Managed social housing property portfolios and rent accounts, responding promptly and professionally to tenant enquiries.
- Prepared and issued detailed reports, warning letters, and notices to quit (NTQs) to support effective case management and compliance.
- Handled sensitive and confidential information with a high level of discretion and professionalism.
- Liaised with a wide range of internal and external stakeholders, including landlords, housing support services, revenue and benefits teams, social services, and external housing authorities.
- Provided comprehensive tenant support, including referrals to housing support services (HSS), safeguarding teams, citizens advice bureau (CAB), and other specialist agencies.
- Conducted pre- and post-tenancy property inspections, arranged repairs, and ensured compliance with relevant housing standards and regulations using company systems.
- Maintained accurate and detailed records to support a clear audit trail and evidential requirements.
- Worked effectively under pressure while maintaining high standards of accuracy and service delivery.
- Collaborated closely with colleagues to support teamwork and consistent service outcomes.
- Maintained up-to-date knowledge of housing legislation, enforcement practices, and emerging industry developments.
Welfare Service - Housing Officer
Immigration and Justice G4S-Serco
Sandwell - Birmingham, West Midlands
03.2018 - 09.2024
- Managed a diverse portfolio of private rented accommodation, utilised by asylum seekers in line with the AASC contract on behalf of the Home Office, including blocks, HMOs, family homes, mother and baby units, LGBTQ+, disability and high-risk placements.
- Oversaw tenancy management within complex and sensitive environments, applying appropriate safeguarding, risk assessment, and professional judgement.
- Applied tenancy enforcement actions, including serving notices and supporting eviction processes in line with legal and organisational procedures.
- Conducted property inspections and compliance checks across varied accommodation types, ensuring standards were met within privately leased buildings.
- Prepared and maintained property inventories, ensuring accurate documentation at tenancy start and end.
- Worked independently as a lone worker across multiple sites, travelling between properties using a company vehicle, tablet and mobile phone to complete on-site documentation, manage cases, and maintain accurate real-time records.
- Operated in line with lone-working and personal safety procedures, using a body-worn camera and solo protection device to support risk management and incident reporting.
- Supported vulnerable and high-need tenants within specialist accommodation, adapting communication and approach to meet individual circumstances.
- Liaised with private landlords, managing agents, partner organisations, and government bodies to resolve tenancy, maintenance, safeguarding, and compliance issues.
- Maintained detailed and accurate records to support safeguarding concerns, evidential requirements, and enforcement actions.
- Remained effective in high-pressure and high-risk environments while maintaining professional boundaries and service standards.
Personal Assistant
Dudley Support Group
West Midlands
06.2017 - 01.2019
- Provided person-centred guidance and support to enable client to progress towards independent living.
- Assisted with money management, time management, travel training, and essential life skills within the family home.
- Supported emotional well-being through therapeutic and creative activities, including art, cooking, outdoor activities, and social engagement.
- Established and maintained positive, trusting, and non-judgemental relationships with the client and built lasting, supportive relationships with family members.
- Monitored progress, adapted support strategies to individual needs, and encouraged skill-building for daily living and personal development.
Housing Support Officer
Smart Moves
Birmingham, West Midlands
01.2017 - 11.2018
- Conducted weekly property inspections and monitored the welfare of vulnerable adults and ex-offenders residing in HMO-type accommodation.
- Managed a large and diverse caseload, supporting clients with varied needs, including mental health challenges, homelessness, and substance misuse.
- Documented visits, incidents, risk assessments, and support plans to maintain accurate records and evidential documentation.
- Assisted tenants in accessing health services, benefits, leisure, and social activities to promote independence and well-being.
- Signposted clients to external support organisations and health professionals, ensuring tailored and timely interventions.
Administrative Assistant
JBConstruction
West Bromwich, West Midlands
04.2014 - 09.2015
- Managed day to day office operations, including inventory, stocktakes, and ordering supplies to support staff needs.
- Liaised with clients and staff to resolve enquiries, schedule appointments, and address billing issues.
- Delivered professional customer service via phone, email, and in person, ensuring accurate information.
- Organised physical and digital records for accessibility and GDPR compliance.
- Collaborated across departments to maintain smooth workflow and positive working relationships.
- Negotiated with suppliers to establish fair and cost-effective contracts.
Collections Officer
Provident Personal Credit
Sheffield, South Yorkshire
06.2004 - 05.2006
- Conducted regular client visits using personal vehicle to issue loans and collect repayments across the Sheffield area.
- Managed customer portfolios and logbooks, ensuring accurate and up to date records.
- Investigated and resolved late payments professionally and efficiently.
- Maintained compliance with Treating Customers Fairly (TCF) regulations, upholding high customer service standards.
- Completed all administrative tasks accurately and on time.
Education
Ofqual level 2 - Counselling Concepts
ABC
Dudley, West MidlandsOfqual level 2 - Understanding Autism
Somerset and Taunton College
SomersetFunctional skills level 2 - English
Dudley College
West MidlandsFunctional Skills level 2 - Maths
Dudley College
West MidlandsBtec Level 2 - Health and social care
Dudley College of Technology
West Midlands 04.2001 - 09.2017
Diploma 1 - Employability Skills
Dudley College
West MidlandsOfqual level 2 - Caring for vulnerable children
Somerset and Taunton
SomersetNVQ level 1 - British Sign Language
Wolverhampton College
WolverhamptonNVQ level 1 - IT
Scargill Croft
Sheffield, South YorkshireSkills
- Negotiation and Adaptability
- Resilience and Conflict Resolution
- Empathy and Communication
- Health, Safety and Compliance
- Benefits, Welfare and Customer Support
- CRM and Strategic Planning
- Data Analysis, Reporting and Risk Assessment
- Initiative and collaboration
Affiliations
- Reading and Writing Trekking and Wellness Painting and Art Volunteering and Community activities
Additional Information
- References available upon request
Timeline
Accommodation Officer
Maidstone Borough Council
09.2024 - 04.2025
Welfare Service - Housing Officer
Immigration and Justice G4S-Serco
03.2018 - 09.2024
Personal Assistant
Dudley Support Group
06.2017 - 01.2019
Housing Support Officer
Smart Moves
01.2017 - 11.2018
Administrative Assistant
JBConstruction
04.2014 - 09.2015
Collections Officer
Provident Personal Credit
06.2004 - 05.2006
Btec Level 2 - Health and social care
Dudley College of Technology
04.2001 - 09.2017
Ofqual level 2 - Counselling Concepts
ABC
Ofqual level 2 - Understanding Autism
Somerset and Taunton College
Functional skills level 2 - English
Dudley College
Functional Skills level 2 - Maths
Dudley College
Diploma 1 - Employability Skills
Dudley College
Ofqual level 2 - Caring for vulnerable children
Somerset and Taunton
NVQ level 1 - British Sign Language
Wolverhampton College
NVQ level 1 - IT
Scargill Croft