Summary
Overview
Work history
Education
Skills
Certification
Languages
Work availability
Quote
Timeline
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KESHINRO ADEWALE SAMUEL

KESHINRO ADEWALE SAMUEL

London

Summary

Dedicated resident support worker with over 18 months experience and a track record of giving exceptional care support services. Knowledgeable Residential Support Worker with deep understanding of and experience with family childcare. Displays high degree of honesty, loyalty and integrity. Actively supports ongoing development and education for all residents. Compassionate social work professional, devising and implementing successful support programmes. Dedicated and driven to deliver positive outcomes for diverse client bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs.

Overview

14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Residential care support

Golden Egg Group Nigeria
01.2022 - 09.2023
  • Helping patients to plan their day, get organized
  • Actively contributed to personalised support planning, presenting new opportunities to achieve maximum choice and control in service users' lives.
  • Helping patients stay in touch with their love ones and socialized
  • Helping patients with communication difficulty, interact with people by making information accessible and supporting them to easily express themselves
  • Medicine management; working with health professionals to support any medical needs, including making and attending any medical appointment with the patient
  • Formed trusting relationships with children, working flexibly to adapt to changing and challenging individual needs.
  • Facilitated smooth residence operations, producing and maintaining high-quality records.
  • Supported school-aged children in academic and extracurricular activities.
  • Enforced policies, legislation and children's home regulations to support quality care.
  • Reported suspicion, evidence or allegations of violence or child protection issues.
  • Kept apprised of current legal, professional and administrative practices related to residential childcare.
  • Upheld quality standards, with specific focus on confidentiality and data protection.
  • Maintained compliance with all regulatory and safeguarding procedures.
  • Exhibited unconditional positive regard to assist children in building self-worth and confidence.
  • Reported on clients' progress to evaluate service impact.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Offered clinical support from wound care to medication administration.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Monitored patient symptoms and progress to boost health outcomes.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Assisted service users to obtain and access community resources.

Sales Executive

First bank Nigeria
09.2018 - 01.2022
  • Lagos — Digital product, Assisted in the execution of formulated strategies, building a lasting digital connection with consumers
  • Identification, Onboarding and management of agent banking platforms
  • Responsible for canvassing and registering customers on the Firstmobile App and the USSD code
  • Assisted customer in registering for Firstmobile App and USSD code
  • Responsible for creating awareness for FirstBank E-Busines platforms
  • Assisted customers in resolving and troubleshooting issues partaking to the mobile app and the USSD code
  • Created awareness of the accounts the bank offers to their customers
  • Assisting in the execution of formulated strategies build a lasting digital connection with consumers
  • Identification, onboarding and management of Firstmonie agents mapped to the branch
  • Account acquisition via the agent banking network and newly introduced DSE APP
  • Active participation in daily customer enrollment on Firstmobile and USSD
  • Responsible for creating awareness for Firstbank E-Bussiness Platforms
  • Resolving and troubleshooting issues partaking to the mobile app, USSD string and agent banking platforms
  • Initiated marketing strategies on how agent banking transactions can increase revenue for the bank.
  • Analysed industry and competitor trends to enhance sales strategy.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Generated new leads and opportunities to maximise revenue.

Retail Sales Executive

First bank Nigeria
Lagos
03.2013 - 09.2018
  • Identified associated risk, structure and present business for Management's approval
  • Obtained referrals from existing customers and also deepen wallet of existing Businesses
  • Assisted the Branch Manager in the implementation of the Marketing and Sales Strategy in order to achieve targets
  • Performed other duties as assigned by the Branch and Area Managers
  • Follow up and convert leads provided by the product team, articulate, provide Sales Report to the Branch Manager and join the Morning & EOD Sessions with the Business manager
  • Liability Generation & Management, Deal Structuring & Execution, Preparation of information memorandum, marketing and prospecting for new Businesses
  • Visited at least 5 existing customers daily to discuss account activities, banking needs and share some basic information, great benefit, advantages and product features
  • Market the banks products like, Account opening, account reactivation, International card, POS deployment, POS activation, personal/business travel allowance and revenue collection
  • Cross-selling of the bank products and services
  • Opened new accounts as a member of the retail team, identified opportunities and created a new relationship between the bank and the customers
  • Performed initial client assessment and analysis to begin research process
  • Collection and mobilization of taxes (VAT, WHT and PAYE) to be paid via First Bank Platforms
  • Intercontinental bank, Lagos Nigeria — Customer service support

Customer service executive

Intercontinental bank Nigeria
03.2010 - 02.2011
  • Delivered qualitative services to customers and promoted bank products and services
  • Built customer relationships, maintained, managed existing accounts and captured new accounts
  • Daily responses to customer inquiries and resolutions.
  • Maintained customer database and updated periodically
  • Assisted customers in depositing and withdrawing cash
  • Ensured best practices in rendering services to customers
  • Refer complex issues to the management
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Attending to customers, cheque book release, account opening, card issues and release, customers bank statement, cheque confirmation.
  • Exceeded targets by delivering comprehensive and consistent service.
  • Managed banking and accounts with expert finance knowledge.
  • Provided professional and helpful support to new and existing clients.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.
  • Offered detailed product and service advice based on customer needs.
  • Responded to customer queries and provided excellent customer service.
  • Registered customer information to maintain accurate records.
  • Engaged in team-building activities to build rapport with staff.

Education

Higher National diploma - Accounting

The Polytechnic Ibadan
Ibadan Nigeria
02.2011 - 11.2013

Diploma - Accounting

Lagos state Polytechnic
Lagos Nigeria
06.2006 - 11.2009

Skills

  • Microsoft Office
  • CRM
  • Google analytical tool
  • Strong verbal and interpersonal skill
  • Conflict resolution
  • Excellent customer service
  • Crisis support
  • Meal preparation assistance
  • Relationship building
  • Behaviour management
  • Emotional support
  • Disability support
  • Domestic cleaning assistance
  • Medication safety
  • Recreation planning and execution
  • Support work
  • Therapeutic intervention
  • Educational development
  • Trauma healing
  • Communication skills

Certification

MasterCard International - Certificate in ATM/POS Fraud training 2012 CIBN- Professional conduct ethics certificate 2019 Google Digital Garage Fundamentals of Digital marketing- 2023 Alison- Diploma certificate in fundamentals of caregiving

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Residential care support

Golden Egg Group Nigeria
01.2022 - 09.2023

Sales Executive

First bank Nigeria
09.2018 - 01.2022

Retail Sales Executive

First bank Nigeria
03.2013 - 09.2018

Higher National diploma - Accounting

The Polytechnic Ibadan
02.2011 - 11.2013

Customer service executive

Intercontinental bank Nigeria
03.2010 - 02.2011

Diploma - Accounting

Lagos state Polytechnic
06.2006 - 11.2009

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KESHINRO ADEWALE SAMUEL