Kerry louise Mather

Provided exceptional customer service in a fast-paced environment, both in store and online.

Supported manager as trainee deputy manager, facilitating team meetings with regular updates.

Oversaw employee schedules and managed daily operations of the store.

• Developed skills related to sales processes, focusing on vehicle and staff structure.
• Managed daily availability, addressing customer complaints and overseeing van maintenance.
• Handled cash transactions at checkout and contributed to company banking processes.

• Contributed to team success by maintaining cleanliness and organisation in work areas.
• Recommended menu items to guests, enhancing their dining experience.
• Checked guest satisfaction regularly, addressing any issues promptly.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Ensured customer satisfaction by providing excellent service.
• Rotated stock regularly, reducing waste from expired products.
• Handled cash transactions to ensure accurate accounting.
• Kept records of tabs accurately, avoiding monetary discrepancies.
• Restocked bar efficiently during busy periods.
• Made cocktails for customer enjoyment.
• Adhered to health and safety regulations strictly.
• Checked identification to maintain legal compliance.
• Helped organise special events at the bar.
• Prepared beverages, ensuring consistent quality.

Progressed from cashier to duty manager, enhancing customer service efficiency.

Served customers and managed stock levels to maintain optimal inventory.

Oversaw home delivery schedules to ensure timely fulfilment of orders.

• Maintained cleanliness standards, resulting in positive customer feedback.
• Handled cash transactions accurately for financial integrity.
• Oversaw stock checks and reordering, ensuring product availability at all times.
• Stored cash floats and delivered secure banking procedures.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Supervised date rotation for chilled selection to minimise waste.

• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
• Collaborated effectively with team members to meet sales targets.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Assisted customers with product selection for optimal satisfaction.
• Delivered exceptional after-sales service, encouraging repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.