Summary
Overview
Work history
Education
Skills
Interests
Timeline
Hi, I’m

Kerry Wiles

Portsmouth,Hampshire

Summary

Self-motivated and analytical IT professional with a demonstrated track record in web, CRM, and payment services project delivery. 10+ years’ experience working with cross functional teams to deliver high value, critical initiatives. Passionate about solving problems and a proven translator between business and technology. Highly skilled in testing, release and change management, eager to apply my skillset to progress a career as a business analyst.

Overview

18
years of professional experience

Work history

Interactive Transaction Solutions

Test and Release Manager
01.2019 - Current

Job overview

  • Devised and implemented a companywide strategy setting out the standards for testing
  • The outcome was a 20% reduction in the volume of support tickets and support calls, which had an immeasurable impact on brand value and the morale of the team
  • Increased test coverage and speed to market by introducing automated testing tools, which reduced regression testing from 2 days to 2 hours
  • Led a successful project to introduce an upgraded ecommerce payment authentication solution
  • This guaranteed adherence to Card Scheme mandated standards, preventing a projected 20% decrease in pay thru
  • Uncovered a major flaw in the solution design of a major [mandated] new payment feature, circumventing guaranteed increased decline rates across 25 clients
  • Collaborating with cross functional teams to gather, document and prioritise requirements to integrate with new vendors
  • Championed the companywide rollout of confluence for knowledge sharing and collaboration
  • Facilitator of the change management process; assessing and challenging product and platform changes
  • Planning and co-ordinating the deployment of bi-weekly software changes to production and non-production environments.

Affinion International

Membership Operations Analyst, Team Lead
01.2010 - 02.2018

Job overview

  • Line managed a team of 4 operations analysts responsible for service delivery to 6 major finance clients in the UK
  • UAT lead on a 1.5-million-dollar programme to deliver credit reporting and alert monitoring to multiple big-name banks, including Barclays, Lloyds, and Amex
  • First line of support and triage for issues impacting the CRM and its related applications
  • Responsible for ascertaining business impact and working with 2nd and 3rd level support teams to investigate the root causes of problems and suitable fixes
  • Recognised with an award for outstanding service delivery on the Royal Bank of Scotland contract.

Affinion International

Senior Membership Operations Analyst
01.2006 - 11.2010

Education

Parity

ISTQB Foundation Certificate from Software testing

Greenwich University
London

BA from Business Administration

Skills

  • Training and development
  • Microsoft Teams
  • Risk mitigation planning
  • Waterfall methodology
  • Working with vendors
  • Maintaining regulatory compliance
  • Managing releases
  • Scheduling releases
  • Quality assurance
  • Gap analysis

Interests

Additional Information Interests: , Spending time with my family, walking our loving yet bonkers English Setter dog, ‘trying' to keep fit, a Gin enthusiast.

Timeline

Test and Release Manager

Interactive Transaction Solutions
01.2019 - Current

Membership Operations Analyst, Team Lead

Affinion International
01.2010 - 02.2018

Senior Membership Operations Analyst

Affinion International
01.2006 - 11.2010

Parity

ISTQB Foundation Certificate from Software testing

Greenwich University

BA from Business Administration

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Kerry Wiles