Fitness & Wellbeing
Kerry Webb
Business Development Manager
Milton Keynes,MIK
Summary
Accomplished IT professional with 14 years of experience delivering exceptional results in challenging environments. Diligent, forward-thinking, and adaptable to dynamic company, customer, and project needs.
Demonstrated success in motivating teams to meet tight deadlines and proven leadership experience in the IT industry. Expert in boosting productivity and customer satisfaction, while driving revenue and sales.
Committed to streamlining procedures and consistently delivering continuous service enhancements.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Business Development Manager
Managed247
Milton Keynes, Milton Keynes
03.2024 - Current
- Lead business development initiatives by establishing strong relationships with key IT suppliers and vendors, ensuring alignment with organizational goals,
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation across key accounts. Generating revenue in excess of 300k+.
- Managed supplier contracts, including negotiations, renewals & performance evaluation while improving service delivery.
- Collaborate with cross-functional teams, including procurement, IT Professional Services & Finance, to optimize supplier selection and maintain compliance with internal policies and industry standards.
- Negotiated and closed long-term agreements with existing clients which increased overall service quality and provided continuous service improvement.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
Customer Success Manager
Managed247
Milton Keynes, Milton Keynes
06.2023 - 03.2024
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
ITIL Team Leader
Managed247
Milton Keynes, Milton Keynes
05.2022 - 06.2023
- Set performance expectations, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
Service Co-Ordinator (Manged Print Services)
Computacenter
Milton Keynes, Milton Keynes
02.2013 - 05.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
- Procurement, ensuring business requirements where being met and cost savings were applied where possible, providing customer quotes, pricing and product information
- Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
- Provided immediate emergency response and incident management.
1st Line Analyst
Computacenter
2 2013 - 7 2016
- End to End Management of Requests throughout the Request life-cycle for all requests that fall under the remit of our GIO (Global Infrastructure Operations) team as well as GSD (Global Service Desk)
- Working as part of the Rolls Royce Executive Escalations team (CapGemini) as the representative of Computacenter as a single point of contact for Executive Escalations for Requests
- Ensuring all Executive escalations are prioritized by our CC resolving teams, communicating with all teams involved to ensure completion within SLA and informing the user to set expectations.
Education
Level 3 PA/Secretarial Diploma -
Milton Keynes Collage
Milton Keynes 09.2009 - 09.2010
2 A LEVEL -
Denbigh High School
04.2001 - 04.2009
2 AS LEVEL - undefined
Denbigh High School
10 GCSES - undefined
Denbigh High School
Skills
Contract Negotiation & Management
Procurement Strategy Development
Business Development & Planning
Vendor & Supplier Management
Revenue Forecasting & Budget Planning
Proficient in CRM & ITSM Tools
Excellent Customer Relationship Building
Team Leadership
Training and Development
Excellent Communications Across All Levels
Proficient in CRM & ITSM Tools
Accomplishments
- Computacenter Silver Corporate Award for Outstanding Contribution & Performance
- 18 Excellence in Action Star Awards received for Outstanding Performance
- Computacenter Communications Champion for CC & Rolls-Royce
- ITIL V4 Foundation Certificate in IT Service Management
Interests
Avid Reader
Painting & Drawing
Timeline
Business Development Manager
Managed247
03.2024 - Current
Customer Success Manager
Managed247
06.2023 - 03.2024
ITIL Team Leader
Managed247
05.2022 - 06.2023
Service Co-Ordinator (Manged Print Services)
Computacenter
02.2013 - 05.2022
Level 3 PA/Secretarial Diploma -
Milton Keynes Collage
09.2009 - 09.2010
2 A LEVEL -
Denbigh High School
04.2001 - 04.2009
1st Line Analyst
Computacenter
2 2013 - 7 2016
2 AS LEVEL - undefined
Denbigh High School
10 GCSES - undefined
Denbigh High School
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