Kerry Warren

• Managed 140 shops in region, driving operational success and adherence to standards/Compliance learning.
  worked closely with seven Area Managers and the regional Manager, covering areas from Whitby to Luton, ensuring alignment of goals.
  Streamlined processes across all locations to enhance productivity and service delivery.
• Facilitated the on-boarding of all new store managers and assistant store managers population through one-to-one coaching, ensuring trainees can confidently discuss and demonstrate requirements for sign-off.
• partnering with designated training store managers to keep skill sets updated and improve onboarding experiences.
• Upskilled Area specialists across region using internal experts, e.g., Dimensions specialists in each area to alleviate pressures from Training store managers and ensuring each area manager had an expert in diverse fields
• Delivered Training Programs for our supervisor population that wanted to step into a bigger role
• Facilitated collaboration with the learning and development department, assisting delivery for the assistant store manager population aspiring to become store managers
• Creating training Documentation to support stores and enhance colleague skills
• Bridged skill gaps; provided additional coaching sessions as required based on assessment results.
• Regularly evaluate documents to stay informed and address any inaccuracies identified.

• Review the Space in the store to ensure maximizing sales
• Guiding under-performing stores to enhance KPIs and ensuring team engagement with all processes.
• LConducted weekly meetings to provide clear direction on project objectives.
  Pre-visited stores to ensure team preparedness upon arrival.
• Coordinated all team lodging, parking, and travel arrangements for over 20 individuals across two teams

Managed Wilkinson's Project, successfully transitioning location to Poundland in five days and earning commendation from the Retail Director

• Built strong rapport with customers, encouraged brand loyalty.
• Fostered a competitive yet friendly sales environment for Team members.
• Led team meetings for improved communication and efficiency.
• whilst overseeing the store, facilitated the promotion of two assistant store managers to store manager roles, also acted as a training resource for new area managers.
• Honored with award by retail director recognizing significant improvement in numbers within initial two years
• Reduced shrink from 4.9% upon arrival to 0.89% at departure

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.