KERRY SMITH
Great Malvern,WOR
Summary
A highly adaptable, versatile professional with a strong track record of success within the Travel Industry, Weddings, Sales, Recruitment & Administration. Extremely proactive and able to work effectively under pressure with excellent communication skills and the ability to consult and influence at all levels. Currently working in the care industry and seeking a role back in the weddings/travel industry which is where my passion lies.
Overview
21
21
years of professional experience
Work history
Therapeutic Care Worker
Genesis CTE
01.2023 - Current
- Providing care for teenage girls that suffer with their mental health /self harm
- Work under the residential Care Manager to promote the health and wellbeing of young people
- Adhere to company policies and procedures and keeping up to date with any changes
- Work within the team and work to the structures of the house to include medication administration, domestic tasks such as cooking, shopping, taking young people to appointments/meetings, support young people with homework and help to plan activities
- Therapeutically engaging with the young people and offering them guidance.
Travel Executive
Abercrombie and Kent
08.2021 - 12.2022
- Arranging bespoke luxury itineraries to Europe for high-net-worth clients and VIP’s
- Researching out of the ordinary excursions
- Sourcing new business
- Following up and chasing potential business
- Answering queries
- Problem solving
- Working to strict deadlines and targets.
Works Planner
Platform Housing Group
06.2020 - 08.2021
- Arranging operatives (roofers and bricklayers) diaries to ensure work is planned effectively each day
- Rearranging any work due to operative sickness/leave at short notice and keeping tenants up to date with these changes
- Booking in emergency jobs, ensuring they are booked within the 24hr timescale
- Arranging scaffolding and material orders
- Answering the telephone and dealing with any queries or complaints that may occur
- Data entry of customer details
- Checking various email inboxes
- The company attend to over 45000 properties and the role is extremely busy and fast paced.
Destinations Wedding Planner
Ionian Weddings
04.2019 - 03.2020
- Taking care of 50+ Weddings in Santorini, Kefalonia and Skiathos
- Work to tight deadlines ensuring that all correct information is sent to the coordinator in resort
- Liaised with couples advising the requirements of the day and offering support with any queries they may have
- Upsell additional extras such as Flowers, Entertainment, Photography and Videography and any bespoke requirements the couples may have
- Helping the client to source accommodation
- Liaised with suppliers in Greece ensuring correct information is passed to them for each wedding
- Produced the invoice for the couples final wedding cost including payment deadlines to ensure the suppliers receive payments on time for their services
- Raising Purchase orders for the supplier services
- Booking villa and luxurious wedding venues
- Main point of contact throughout the process ensuring my clients received excellent customer service.
Travel Recruitment Consultant
Platinum Travel Recruitment
09.2018 - 04.2019
- Advertise job roles through social media (Linkedin & Facebook) and job sites
- Search and pre scan potential candidates to match with job roles
- Contact clients to offer assistance in their recruitment requirements
- Diary management
- Cold calling potential clients offering our services
- Chasing leads
- Building a rapport with clients to ensure repeat business
- Attend networking events to promote business
- Interviewing candidates.
New Business Advisor/ Tour Organiser
Acorn Adventure
09.2016 - 08.2018
- Booking and selling adventure holidays for groups
- Working to and achieving monthly sales targets
- Sourcing new business by cold calling potential customers
- Arranging group excursions
- Presentations to school groups
- Looking after existing customers accounts to ensure repeat business
- Collating important information from groups
- Working on an emergency on call rota system
- Diary Management
- Tailor-make itineraries to the school/groups requirements.
Travel Recruitment Consultant
Platinum Travel Recruitment
09.2015 - 09.2016
- Advertise job roles through social media (Linkedin & Facebook) and job sites
- Search and pre scan potential candidates to match with job roles
- Contact clients to offer assistance in their recruitment requirements
- Diary management
- Cold calling potential clients offering our services
- Chasing leads
- Building a rapport with clients to ensure repeat business
- Attend networking events to promote business
- Interviewing candidates.
Homeworking Travel Consultant
Funway Holidays
07.2014 - 09.2015
- Responsible for designing and booking tailormade multicentre itineraries for clients and travel agents specialising in USA, Caribbean, Hawaii and Mexico
- Offering luxury hotels and villas such as Sandals, Secrets and Dreams hotels
- Booking luxury holidays for discerning clientele
- Organising weddings at luxury hotels in the Caribbean
- Upselling by offering Tours, flight upgrades, room upgrades, special occasions concierge such as helicopter transfers or any bespoke requirements that the clients request
- Advising agents of the best itineraries to suit their clientele
- Advertising offers on my Facebook page
- Working towards and achieving set targets and KPIs.
Manager/Partner
Think Travel
08.2009 - 07.2014
- Day to day management of the shop
- Arranging all aspects of advertisement for the business i.e local newspaper, leaflets etc
- Keeping all offers up to date
- All administration including invoices, chasing tickets, chasing payments, paying suppliers within the correct timescale
- Attending wedding fayres to promote specialist area
- Arrange all aspect of travel, i.e family holidays, city breaks, luxury holidays, villas etc
- Close a sale
- Follow up calls to ensure repeat business
- Training & developing skills to better the business.
Hotel Spa Receptionist (part time)
The Malvern Spa Hotel
08.2010 - 01.2011
- Taking bookings over the telephone, email and face to face using the Hotel Perfect system
- Upgrading packages i.e adding on extras such as flowers in the room, chocolates and spa treatments
- Answering a busy switchboard and distributing calls to the correct departments
- Sole responsibility of cashing up at the end of the shift
- Solving any complaints that may arise.
Senior Travel Consultant
Status Travel
10.2006 - 05.2008
- Arranging tailormade itineraries, villas and package holidays
- Administration including checking invoices, tickets and chasing payments
- Setting up advertisement/campaigns in the shop window
- Replying to enquiries within a timely manner.
Customer Services Supervisor/Sales advisor
Skybargains
09.2005 - 10.2006
- Dealing with customer queries
- Checking invoices
- Changing flight details
- Problem solving
- Filing
- Managing a team of 5 people.
Senior Travel Consultant
Status Travel
09.2002 - 09.2005
- Arranging tailormade itineraries, villas and package holidays
- Administration including checking invoices, tickets and chasing payments
- Setting up advertisement/campaigns in the shop window
- Replying to enquiries within a timely manner.
Education
Heart of Worcester College
Worcester, WorcestershireSkills
- EXCEL (10 years)
- MICROSOFT OFFICE (10 years)
- MS OFFICE (10 years)
- OUTLOOK (10 years)
- WORD (10 years)
- WEDDING ORGANISATION
- LUXURY TRAVEL ARRANGEMENTS
Custom
Proficient user of Microsoft Office applications including Outlook, Word and Excel., GDS trained in Worldspan. Caribbean and Australian specialist.
Travel Profile
Majorca x 2, Italy, Ibiza, Crete x 2, Kos, Zante, Portugal x 2, Tenerife x 3, Gran Canaria, Cyprus x 2, Turkey x 3, France, Spain x 2, Santorini, Orlando, Miami, Bahamas, Mexico, Jamaica x 3, Dubai x 2, Ras El Khaimah, Egypt-including Red Sea Resorts, Luxor and Nile Cruise, Morocco
Timeline
Therapeutic Care Worker
Genesis CTE
01.2023 - Current
Travel Executive
Abercrombie and Kent
08.2021 - 12.2022
Works Planner
Platform Housing Group
06.2020 - 08.2021
Destinations Wedding Planner
Ionian Weddings
04.2019 - 03.2020
Travel Recruitment Consultant
Platinum Travel Recruitment
09.2018 - 04.2019
New Business Advisor/ Tour Organiser
Acorn Adventure
09.2016 - 08.2018
Travel Recruitment Consultant
Platinum Travel Recruitment
09.2015 - 09.2016
Homeworking Travel Consultant
Funway Holidays
07.2014 - 09.2015
Hotel Spa Receptionist (part time)
The Malvern Spa Hotel
08.2010 - 01.2011
Manager/Partner
Think Travel
08.2009 - 07.2014
Senior Travel Consultant
Status Travel
10.2006 - 05.2008
Customer Services Supervisor/Sales advisor
Skybargains
09.2005 - 10.2006
Senior Travel Consultant
Status Travel
09.2002 - 09.2005
Heart of Worcester College
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