Kerry Skidmore

• Coordination of clinical service based on priority and handovers from Marie Curie Nurses and referrers
• Prioritisation to ensure continuity of care and efficient deployment of available nurses in line with Marie Curie procedures, standards and processes.
• Communication with patients and families regarding confirmation of visits booked.
  • Communication with referrers regarding confirmation of visits booked.
  • Ensure all systems are up to date with information for booked visits so that Marie Curie Nurses can undertake their work effectively.
  • Co-ordination of last-minute changes advised by the Clinical Nurse Manager, Hub Manager, and Senior Nurse.
• Demonstrate knowledge and understanding of Marie Curie services.
  • Demonstrate respect for patient and carer autonomy, beliefs, values and maintain patient confidentiality and dignity.
  • Ensure that all administrative activities are adhered to with particular attention to timeframes and deadlines.
  • Attend and contribute constructively planned team meetings.
  • Ensure all targets are met, standards and protocols are maintained.

Looking after palliative care patients. newly diagnosed cancer patients. Cancer care reviews.
Working closely with CNS at marie curie. GSF meetings. clinical and non clinical cancer meetings.
bowel screening , smear screening, smoking screening.
Death certificates and creamation forms. Ensuring respect forms are in place.

• Transcribed doctor's notes accurately, aiding in precise record keeping.
• Ensured timely referral of patients by maintaining close coordination with specialists.
• Maintained high standards of privacy whilst handling sensitive information.
• Streamlined patient registration for increased efficiency.
• Assisted in the training of new staff members, contributing to team growth.
• Enhanced office productivity with effective organisation of appointments.
• Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
• Liaised with insurance providers for claim processing.
• Provided courteous service by greeting and attending to patients' needs.
• Managed patient records to ensure accuracy and confidentiality.
• Prioritised tasks during peak times ensuring smooth operation.
• Processed prescription requests promptly, enhancing customer service experience.
• Handled incoming calls, ensuring prompt response to enquiries.
• Welcomed patients with kindness to enhance checking in processes.
• Maintained timely check-in services, noting patient arrivals for efficient appointment running.

• Trained new employees to ensure they met company standards for customer service.
• Collaborated with floor managers to address inventory discrepancies promptly.
• Managed stock levels at checkouts to reduce downtime during busy periods.
• Ensured smooth operations of the checkout area with proper delegation and staff supervision.
• Coordinated schedules, ensuring adequate coverage during peak hours.
• Streamlined checkout operations by implementing an efficient till management system.
• Handled escalated customer issues effectively, preventing further dissatisfaction or disputes.