Kerry Simmonds
Walkern
Summary
Dynamic marketing and sales professional with extensive experience across Facebook, Instagram, TikTok, and personal website management. Demonstrates strong communication and problem-solving skills, coupled with a proven track record in inventory control, project budgeting, and cost controls. Adept in safe serving knowledge, cleaning and sanitation procedures, safe food handling, and diverse beverage knowledge. Known for an outgoing personality and effective hiring and training capabilities.
Experienced Publican with knack for creating welcoming atmospheres and boosting customer satisfaction. Skilled in managing busy pubs, improving service quality, and increasing patron loyalty. Known for fostering strong community ties and leading teams to deliver exceptional hospitality.
Overview
23
23
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Publican
KLS Licensed Pub LTD
Walkern, Hertfordshire
10.2022 - Current
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Managed beverage stocks for smooth operations during peak hours.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Organised special theme nights for an engaging customer experience. I was the first tenant to offer a drag night and it has been a continued success.
- Promoted local brews to boost sales and support local businesses.
- Enhanced pub reputation by offering top-notch customer service at all times.
- Fostered good community relationships through participation in local events and sponsorship of neighbourhood clubs. For example I organised a three day ,music festival called Magnafest
- Built a diverse food menu to cater to wide-ranging tastes and dietary needs.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Built loyal customer base by creating welcoming environment with top quality service.
Manager
The Coopers Inn
Stevenage
05.2016 - 10.2022
- Company Overview: Mitchell & Butler
- Won district manager of the year.
- Managing the Team FOH and BOH
- Ensuring the highest possible standards
- Training and developing team members
- Achieving my business targets
- Ensuring 5
- EHO results and 5/5 NSF audits
- Working to pride standards at all times
- Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
- Enforcing health and safety rules
- Mitchell & Butler
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Maintained inventory control, reduced stock shortages.
Grade 4 Shift Manager
JD Wetherspoons
Enfield
01.2007 - 05.2016
- General Management
- Team Leadership/motivation
- Recruitment/ Staff training
- Health and Safety
- Customer Care
- Stock control
- Business Development
- Stock ordering
- Cash handling
- Cellar management
- Accurate record keeping
- Rota management
Pub Manager
JD Wetherspoons
Enfield
01.2013 - 05.2016
- Company Overview: The Picture Palace
- Duties included all those from being an AM and more
- Managing my team
- Ensuring CQSMA standards at all times
- Running a successful, profitable business
- Maintaining cash and stock control to achieve a 4 green audit result
- The Picture Palace
Workflow Manager
Ventura
Yorkshire
01.2004 - 01.2007
- Company Overview: Sainsburys
- Maintaining Sainsbury’s customer email account
- Supervising my bespoke team
- Dealing with escalated customer complaints
- Quality checking emails
- Training new staff
- Ensuring highest customer satisfaction
- Creating email/letter templates
- Computer system updates
- Sainsburys
- Left due to relocation
Steward
Securicor
London
01.2002 - 01.2003
- Patrolling
- Security bag and person checks
- Acting as a deterrent to thieves
- Front of house meeting and greeting people
- Left due to university commitments
Education
BA - Turkish and Social Anthropology
SOAS
London 01.2001 - 01.2004
School - GCSE’s grade A, A levels grade B and above
St Marys College
01.1993 - 01.2001
Skills
- Marketing and sales experience through Facebook, Instagram, TikTok and my own Website
- Outgoing personality
- Safe serving knowledge
- Strong communication
- Problem solving
- Inventory control
- Project budgeting
- Cost controls
- Cleaning and sanitation procedures
- Safe food handling
- Diverse beverage knowledge
- Hiring and training
Certification
BIIAB National Licensees Certificate, 01/01/08
References
Available on request
Timeline
Publican
KLS Licensed Pub LTD
10.2022 - Current
Manager
The Coopers Inn
05.2016 - 10.2022
Pub Manager
JD Wetherspoons
01.2013 - 05.2016
Grade 4 Shift Manager
JD Wetherspoons
01.2007 - 05.2016
Workflow Manager
Ventura
01.2004 - 01.2007
Steward
Securicor
01.2002 - 01.2003
BA - Turkish and Social Anthropology
SOAS
01.2001 - 01.2004
School - GCSE’s grade A, A levels grade B and above
St Marys College
01.1993 - 01.2001
BIIAB National Licensees Certificate, 01/01/08
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