Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Kerry Savory

Norwich,Norfolk

Summary

Highly skilled professional with expertise indata entry, reporting, and digital archiving, complemented by advanced multitasking and proficiency in front desk software. Demonstrates exceptional abilities in email correspondence, telephony systems, invoicing, and billing processes while maintaining professional discretion and composure under pressure. Adept at client engagement, customer loyalty building, and staff supervision, with proven leadership in reception team management. Committed to delivering excellence through emergency response readiness and fostering organisational efficiency.

Overview

16
16
years of professional experience
1
1
Certification

Work history

Senior receptionist

Vets4Pets
Norwich, Norfolk
01.2019 - Current
  • Prepared daily mailings, enhancing organisational communication channels.
  • Greeted guests upon arrival, creating a friendly atmosphere from the first point of contact.
  • Processed payments for services rendered – facilitating smooth financial transactions.
  • Scheduled appointments with clients to promote efficient time management practices within the company.
  • Participated in training new staff members on receptionist duties-improving their skills and understanding of job requirements quickly and effectively.
  • Provided support to management team by preparing reports and documents as needed.
  • Handled sensitive information, maintaining strict confidentiality at all times.
  • Resolved guest complaints promptly, fostering positive relationships and high level of customer service satisfaction.
  • Assisted visitors with directions or any other queries, promoting a welcoming environment.
  • Enhanced customer satisfaction with exceptional telephone etiquette and professional in-person communication.
  • Facilitated effective communication by liaising between various departments within the organisation.
  • Ensured cleanliness and tidiness of reception area contributing towards a professional corporate image.
  • Contributed to team efforts by offering help during busy periods or when colleagues were absent from work due to illness or holiday leave.
  • Trained new staff in [Software] navigation and customer service standards.
  • Maximised covers by optimising [Software] reservations and smoothly accommodating walk-ins.

Bar manager

Windmill public house
Norwich, Norfolk
05.2009 - 03.2019
  • Coordinated events at the venue, leading to increased bookings.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Trained new staff on customer service protocols to enhance guest experience.

Education

GCSEs - English & maths

Earlham high school
Norwich, Norfolk

Skills

  • Data entry and reporting
  • Advanced multitasking
  • Email correspondence
  • Advanced telephony systems
  • Invoicing and billing expertise
  • Emergency response readiness we
  • Emergency response readiness
  • Professional discretion
  • Calm under pressure
  • Digital archiving
  • Customer loyalty building
  • Staff supervision
  • Client engagement
  • Front desk software
  • Basic accounting
  • Reception team leadership

Affiliations

  • Crafting, dog walking, spending time with my grown children & partner

Certification

Qualified technician

Timeline

Senior receptionist

Vets4Pets
01.2019 - Current

Bar manager

Windmill public house
05.2009 - 03.2019

GCSEs - English & maths

Earlham high school

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Kerry Savory