Kerry Poulton
Birmingham,West Midlands
Summary
Motivated professional with diverse experience in customer-facing roles. Strong interpersonal skills and a commitment to delivering customised solutions for customers and clients. Extensive retail experience utilised to drive team success and enhance customer loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
New Look
Dudley
10.2023 - Current
- Executed visual merchandising strategies for accessories section to enhance product visibility.
- Coordinated daily delivery distribution to ensure timely restocking of inventory.
- Processed sales and refunds efficiently to maintain customer satisfaction.
- Maintained general housekeeping standards to uphold store cleanliness and organisation.
- Acted as key holder for store operations during shifts to ensure security and smooth operation.
Assistant Manager
Blue Inc
Dudley
03.2022 - 10.2023
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Answered customers' questions about products, prices and availability to enhance customer satisfaction.
- Selected merchandise based on price, quality and demand.
- Identified customers' needs and interests to recommend suitable products.
- Performed product quality checks for anomalies to meet customer expectations and comply with regulations.
Personal Shopper/Sales Advisor
Mango
Dudley
12.2019 - 02.2022
- Dealing with all customer biased enquiries both face to face and on the telephone.
- Personal Shopper – working on a commission-based target, 1st point of contact for customers wanting a little extra from their shopping experience.
- Standards of store and contents upheld – steaming, relabeling etc.
- Built and maintained strong relationships for increased client retention.
- Worked quickly to pack orders in an efficient way and minimise damage or shifting of products.
Retail Operative
Primark
Dudley
10.2014 - 11.2019
- Facilitated sales and refunds at customer service desk.
- Supported housekeeping activities by maintaining cleanliness standards.
- Assisted in re-stocking items to ensure product availability.
Front of House
Dark Side Tanning
Stourbridge
03.2013 - 09.2014
- Assisted in opening and closing store operations.
- Maintained cleanliness and organisation of store environment.
- Supported team in daily housekeeping tasks.
Supervisor
Holland and Barrett
Stourbridge
03.2012 - 03.2013
- Assisted in demonstrating product features to customers.
- Maintained cleanliness and organisation of sales area.
- Supported inventory management as key holder.
Receptionist/Front of House
Millingtons Hair Salon
Stourbridge
11.2009 - 07.2010
- Handled all incoming calls to facilitate communication with clients.
- Scheduled appointments to ensure efficient client management.
- Maintained cleanliness and organisation of workspace.
Supervisor
Diffusion Clothes Store
Dudley
08.2008 - 11.2009
- Assisted with sales and refunds processes.
- Supported replenishing stock levels to maintain inventory.
- Served as point of contact in absence of managers.
Senior Sales
Bank Fashion
05.2006 - 08.2008
- Collaborated with team members to achieve target results.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
Ladies Specialist
Diesel ‘Selfridges’
Birmingham City Centre
03.2005 - 05.2006
- Cultivated strong relationships with clients, leading to repeat business and sustained revenue growth.
- Analysed sales data to identify trends, optimise strategies, and achieve sales objectives.
- Led by example, demonstrating a high level of professionalism and dedication to excellence in retail management.
Education
GCSE - English Language, English Literature, Mathematics, Science, Media Studies
Skills
- Customer relationship management
- Visual merchandising
- Employee training
- Inventory management
- Sales techniques
Timeline
Customer Service Supervisor
New Look
10.2023 - Current
Assistant Manager
Blue Inc
03.2022 - 10.2023
Personal Shopper/Sales Advisor
Mango
12.2019 - 02.2022
Retail Operative
Primark
10.2014 - 11.2019
Front of House
Dark Side Tanning
03.2013 - 09.2014
Supervisor
Holland and Barrett
03.2012 - 03.2013
Receptionist/Front of House
Millingtons Hair Salon
11.2009 - 07.2010
Supervisor
Diffusion Clothes Store
08.2008 - 11.2009
Senior Sales
Bank Fashion
05.2006 - 08.2008
Ladies Specialist
Diesel ‘Selfridges’
03.2005 - 05.2006