Kerry Postlethwaite
Nottingham,United Kingdom
Summary
Highly skilled professional with extensive expertise in communication, interpersonal skills, and customer-focused problem-solving. Proficient in Microsoft Office Suite, Microsoft Dynamics CRM, Google Workspace, Salesforce CRM, and SCIM/SSO. Demonstrates exceptional team building, autonomous working, and cross-cultural communication abilities. Adept at program and training design with a strong attention to detail and organisational skills. Career goal includes leveraging resourcing and time management skills to lead dynamic teams towards achieving organisational success.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work history
Implementation Project Manager
1Password
Nottingham, Nottingham
11.2024 - Current
- Lead large customers through multiple levels of the Onboarding process.
- Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption.
- Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes.
Enterprise Customer Onboarding Manager
1Password
Nottingham, Nottingham
06.2023 - 10.2024
- Lead large customers through multiple levels of the Onboarding process.
- Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption.
- Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes.
Onboarding specialist
1Password
Nottingham, Nottingham
08.2022 - 06.2023
- Onboarded small-medium sized customers through multiple levels of the defined Onboarding process.
- Supported existing customers with advanced and ongoing training needs.
- Proactively reported on customers’ needs and valuable feedback to enhance and improve processes and the product.
- Lead large customers through multiple levels of the Onboarding process.
- Maximize customer engagements and collaborate with cross-functional peers to ensure a successful launch, long-term engagement, and wall-to-wall adoption.
- Onboard customers, build rapport, and put success plans in place that influence the broader Customer Success metrics and processes.
Implementation Specialist
Renaissance Learning
10.2020 - 08.2022
- Provide a high standard of product/software and implementation training to our clients both remotely and onsite
- Establishing client needs and designing an implementation plan to fit those needs
- Work cross functionally with other departments to provide effective and efficient implementation
- Manage a number of assigned global clients and maintain strong long lasting relationships with clients from sales to implementation
- Liaise and book implementation sessions through video and phone calls with clients both locally and globally
- Monitor the progress of clients product usage through the implementation process to maximize outcomes and client retention
- Designing and delivering blended learning training programs through bespoke training and webinars locally and globally
- Log training activity on the company CRM system and ensure all information is up to date
- Project manage implementation of new products and designing training content both internally and externally
- Work with a variety of stakeholders to ensure both business needs and client needs are met
- KEY ACHIEVEMENT: I have successfully completed a variety of training projects and implemented new training strategies for schools across the globe
Online English Consultant
Hujiang
02.2018 - 01.2020
- Provide instruction in English using total physical response in a full immersion online classroom environment
- Provide one on one lessons to young learners aged 18+ years covering speaking, reading, listening and grammar
- Assess new students and make recommendations for placement within correct curriculum stream
- Work with both audio and visual aids to conduct lessons on my computer
- Use the given lesson plan structure to tailor each lesson to the individual learners needs
- KEY ACHIEVEMENT: I have been successful in assisting my students with English proficiency tests, training students for job interviews and projects
English Instructor
Joy Bilingual School
Surat Thani, Thailand
11.2017 - 02.2018
- Lesson planned for and taught English classes to Kindergarten and grade 3-5 students
- Collaborated and worked with teachers within the English Program and Foreign Languages Departments to create over-arching projects for students
- Monitored, assessed and recorded student progress throughout the year
- Co-ordinated with native teacher to inform parents of child’s development and progress
- Teach different cultures and customs while maintaining respect of the community’s beliefs, customs and religion
- KEY ACHIEVEMENT: Successfully implemented interactive lessons and guidelines to pass all students in the English subject and provide efficient knowledge for students to continue to the next academic level
Private tutoring
Surat Thani, Thailand
10.2016 - 02.2018
- Private tutor to a family, I successfully created interactive lesson plans for the students to help them achieve their academic goals in school
- Worked at The Language center teaching small classes of students aged 3-18
- I created and implemented lesson plans and curricula for all students based on the center’s requirements
- In addition I tutored various Business students and tailored lesson plans to assist with student’s personal development and professional development within their field
- Part time tutoring at the Oxford center in Surat Thani to a class of six High school students, I successfully created and tailored lessons to assist the students with their university entrance exams and final year exams
Head English TEFL Teacher – Intensive English (Primary & High School)
Thepmitrsuksa
Surat Thani, Thailand
09.2016 - 11.2017
- Lesson planned for and taught English classes to High school students Grades 7-10 every week
- Successfully designed an annual and monthly curricula while adhering to the schools requirements
- Monitored, assessed and recorded student progress throughout the year
- Provided weekly training and English classes to the Thai English teachers to assist with their teaching techniques
- KEY ACHIEVEMENT: Successfully implemented interactive lessons and guidelines to pass all students in the English subject and provide efficient knowledge for students to continue to the next academic level
Education
TQUK Level 3 Award in Education and Training -
Training Qualifications
Certificate in Teaching English as a Second Language - undefined
Koh Samui 120 hour TEFL academy
Matric/High school Certificate - undefined
The independent Study center
Skills
- Interpersonal skills
- Communication skills
- Computer proficiency
- Microsoft Office Suite
- Microsoft Dynamics CRM
- Google Workspace
- Salesforce CRM
- SCIM/SSO
- Slack
- Customer-focused
- Problem-solving
- Team building
- Outlook
- Resourcing
- Time management
- Team leading
- Autonomous working
- Program design
- Training design
- Cross-cultural communication
- Teamwork
- Organization skills
- Attention to detail
Custom
- Strong Interpersonal and communication skills
- High computer proficiency including Microsoft office suite
- Microsoft dynamic CRM system
- Outlook
- Resourcing
- Time management
- Team leading
- Autonomous working
- Program and training design
- Cross-cultural communication
- Teamwork
- Strong organization skills
- Attention to detail
Personal Information
- South African
- British
Timeline
Implementation Project Manager
1Password
11.2024 - Current
Enterprise Customer Onboarding Manager
1Password
06.2023 - 10.2024
Onboarding specialist
1Password
08.2022 - 06.2023
Implementation Specialist
Renaissance Learning
10.2020 - 08.2022
Online English Consultant
Hujiang
02.2018 - 01.2020
English Instructor
Joy Bilingual School
11.2017 - 02.2018
Private tutoring
10.2016 - 02.2018
Head English TEFL Teacher – Intensive English (Primary & High School)
Thepmitrsuksa
09.2016 - 11.2017
Certificate in Teaching English as a Second Language - undefined
Koh Samui 120 hour TEFL academy
Matric/High school Certificate - undefined
The independent Study center
TQUK Level 3 Award in Education and Training -
Training Qualifications
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