Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Kerry Palmer

Leicester,Leicestershire

Summary

Enthusiastic employee well-versed in strong and clear communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading inclusive group discussions and managing projects. Reliable and motivated who is detail orientated and enjoys new challenges. Dedicated to improving and maintaining an excellent customer and service user experience, a resourceful and polite cross-functional team worker.

Well-organised with excellent leadership and team-building record. Proactive with strong engagement skills for impactful business support, positive 'can do' attitude and willingness to learn.

Overview

37
37
years of professional experience
46
46
years of post-secondary education

Work history

Medical Device Asset Manager

Leicestershire Partnership NHS Trust
Leicestershire
02.2013 - 08.2023
  • Improved service quality through tactical reactive and preventative maintenance programmes.
  • Managed spending against agreed budgets to maintain alignment.
  • Analysed market trends and developments to track and mitigate risk exposure.
  • Monitored and recorded asset maintenance and potential future costs to accurately portray data and advise Trust Board.
  • Led assets teams in achieving key deliverables whilst supporting wider strategic goals.
  • Retained knowledge of legal and statutory requirements to achieve compliance.
  • Reported on overall portfolio management, outlining progress, issues and forecasting for effective planning.
  • Budgeted and forecasted accurately to enable diligent financial planning and review.
  • Managed revenue spend of circa £5m and capital spend of £2m
  • Identified risks and set out mitigation strategies, aiding progress towards company objectives.
  • Procured and tendered external servicing and maintenance contracts; managed implementation and contracts for their duration.
  • Coordinated contractors, consultants and stakeholders to deliver projects within time and budget targets.
  • Oversaw potential acquisitions to provide due diligence and maintain financial integrity.
  • Briefed asset teams on daily priorities and delegated tasks to achieve them.
  • Recommended strategic solutions to performance and service objectives using client and stakeholder feedback.
  • Prepared team contribution plans outlining business aims and strategies to achieve them.
  • Developed risk maps to limit activity, service and performance impacts.
  • Consistently evaluated and evolved investment portfolios in calculated ongoing strategies.
  • Calculated project ROI to evaluate and report on financial benefits and risks.
  • Presented performance outcomes to key stakeholders and highlighted improvement gaps to continue company growth.
  • Authorised contractor invoices and secured timely payments to maintain company balances.
  • Reported to CQC following inspections
  • Chaired Medical Device Group on behalf of the Trust
  • Created staff training programmes prior to implementation of a new medical device and delivered training
  • Created service user and key stakeholder engagement programmes as part of research and trial of new medical devices and technologies
  • Met statutory compliance targets in line with CQC and current legislation
  • Defined and created medical device policy in line with statute and legislation; updated as required
  • Reported to Trust Board Executives on trust wide replacement programmes, financial analysis, levels of compliance, health and safety impact, risk impact / appetite, patient safety impacts and mitigations.
  • Reported on patient safety impacts and created patient safety improvement deliverables
  • Created and implemented replacement programmes, decommissioned devices beyond economical repair
  • Donated medical equipment to charitable organisations both UK based and worldwide - Pakistan, Fiji, Ghana, Syria, Uganda

Customer Relationship Account Manager, IT Dept

Leicestershire Partnership NHS Trust
Leicestershire
06.2011 - 02.2013
  • Expertly operated CRM System, managing clients and key stakeholders .
  • Helped resolve client problems quickly with excellent customer service.
  • Utilised various sales techniques to develop relationships with customers and drive sales.
  • Improved customer experience through after-sale service calls.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Developed new business by networking with valuable customers.
  • Contacted satisfied customers to offer additional services.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Negotiated and managed customer contracts in compliance with strategic objectives and legal obligations.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Responded to telephone and in-person requests for information.
  • Prepared sales contracts and oversaw signing of both parties.
  • Set up appointments with potential and current customers to discuss new products and services.
  • Built lasting relationships with clients through customer service interactions.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Engaged with stakeholders to build relationships and brand awareness.
  • Presented latest IT software solutions to prospective buyers.

Estates Officer

Leicestershire Partnership NHS Trust
Leicestershire
04.2010 - 06.2011
  • Oversaw property maintenance, working with various external and internal contractors to complete repairs.
  • Obtained and maintained accurate financial records.
  • Managed customer relationships to achieve high satisfaction rate.
  • Estimated costs using working knowledge of current market trends.
  • Conducted periodic visits, reporting issues and incidents in line with procedure.
  • Developed productive relationships with colleagues and key stakeholders by delivering professional and courteous service.
  • Implemented estate improvements projects engaging with external contractors, internal and external stakeholders in NHS buildings across Leicester, Leicestershire and Rutland
  • Identified estate backlog cost and reported these nationally to central government
  • Managed reactive and planned maintenance programmes on behalf of the Trust

Statutory Compliance Manager

Leicestershire Partnership NHS Trust
Leicestershire
06.2009 - 04.2010
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Assessed knowledge and skills gaps for servicing and maintenance teams, creating opportunities to fuel improvement.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Conducted periodic performance reviews for direct reports.
  • Delivered KPI targets and improvements on consistent basis through excellent leadership.
  • Ensured high levels of compliance by identifying gaps in performance
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Outlined annual and quarterly priorities to guide departmental growth.
  • Monitored health and safety measures for guaranteed compliance.
  • Led and managed administrative staff to maintain smooth daily operations.

Project Management Officer

Leicestershire Partnership NHS Trust
Leicestershire
03.2009 - 04.2010
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Built strong relationships with stakeholders for project cohesiveness.
  • Created and managed Trust wide action plans with program teams to drive performance improvements.
  • Coached senior leadership teams and trust board members in required methods and tools to achieve Foundation Trust status
  • Deployed Business Transformation Frameworks and respective methodologies and instilled project disciplines within projects and wider team.
  • Implemented program and project governance standards for project deliverables.
  • Produced Key Program Indicator (KPIs) to successfully measure performance.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
  • Improved operations by generating project status reports and identifying issues for corrective action.
  • Designed project presentations and reports for executive teams.
  • Developed analytics tools to track project progress and impact.
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
  • Managed scopes and deadlines using different project management methods.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.

Contracts Officer

Leicestershire Partnership NHS Trust
Leicestershire
02.2007 - 06.2009
  • Placed and managed subcontractor orders based on project needs.
  • Conducted site surveys, visits and inspections ahead of deadlines.
  • Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
  • Oversaw daily operations and contract management for site teams.
  • Guaranteed site welfare conditions met HSE guidelines to promote compliance.
  • Represented organisation in external negotiations with diverse set of customers.
  • Managed and updated workload tracker to plan and monitor site activities.
  • Recommended approaches to maintain compliance with business standards and policies.
  • Offered contract knowledge to guide decision-making
  • Tendered new NHS contracts via OJEU and UK public tendering processes
  • Implemented new contracts, creating programmes to deliver implementation as per agreed timelines
  • Built and sustained strong professional relationships with key stakeholders.
  • Reported on site costs and quality and quantity of project output.
  • Created legal documents and contracts for official use.
  • Drafted and negotiated third party sub-contracts to ensure appropriate legal backout, including service levels and monitoring, was in place.
  • Summarised complex contractual issues for stakeholders to enhance understanding for non-technical audiences.
  • Coordinated smooth property transfers by organising paperwork and keeping to tight deadlines.
  • Handled official documents to maintain privacy, authenticity and accuracy.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Wrote reports outlining project progress and results.
  • Carried out day-to-day duties accurately and efficiently.
  • Handled chemicals and waste in line with COSHH regulations.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Personal Assistant, Director Estates & Facilities

Leicestershire Partnership NHS Trust
Leicestershire
02.2006 - 02.2007
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Scanned and uploaded documents into digital filing system.
  • Maximised team productivity by maintaining adequate levels of office supplies.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Documented data and stored important records on database.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Prepared for client meetings, including arranging accommodations and building appropriate schedules.
  • Booked hotels, travel and entertainment for client, family and friends.
  • Maintained updated spreadsheets with metrics for tracking and reporting.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Proofread, formatted and corrected correspondence for office staff.
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
  • Accepted dictation from staff and created professional documents from provided information.
  • Input new data and crafted correspondence with strong skills in number pad use and 75 WPM typing.
  • Copied, scanned and faxed documents to assigned recipients.
  • Transcribed correspondence and documents into correct formats used by office team.
  • Purchased office supplies to maintain consistent inventory.
  • Managed digital mailbox, delivered mail and telephone messages.
  • Conformed letters, emails and forms to office standards and corrected colleagues' work.
  • Supported team by demonstrating respect and willingness to help.
  • Created and maintained displays and signs.

Secretarial Assistant

Leicestershire Partnership NHS Trust
Leicestershire
08.2005 - 02.2006
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Completed assigned work within deadlines and to company standards.
  • Organised and maintained filing system for easy staff access.
  • Accepted dictation from staff and created professional documents from provided information.
  • Demonstrated open communication and collaborated with various teams.
  • Assisted managers in compiling and organising materials for meetings.
  • Received requests for meetings and appointments, updated calendar and organised spaces and materials.
  • Completed data entry projects, verified accuracy and assigned classifications to information.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Provided printing, photocopying scanning support to colleagues.
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Understood and adhered to company's health and safety policies.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Demonstrated adaptability by taking on ad-hoc tasks.
  • Received, sorted and distributed incoming mail.
  • Kept and maintained accurate filing system for preservation of office information.
  • Maintained updated spreadsheets with metrics for tracking and reporting.
  • Typed and edited documents and presentations for manager.
  • Took on additional tasks on manager's request.
  • Facilitated maintenance and repairs of office equipment and machinery.
  • Successfully delivered on tasks within tight deadlines.

Hair Salon Manager

Manships Hair
Leicester
04.2002 - 07.2005
  • Facilitated payroll tasks to provide salaries to staff.
  • Met with customers to discuss upcoming events and style requirements.
  • Identified preferences to cut and style hair most suited to facial features.
  • Received and collected payments from clients to track daily transactions.
  • Tracked purchases and shelf stock to maintain consistent inventory.
  • Maintained general appointment calendar and set shift schedules to maintain full staff.
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards.
  • Recruited, trained and supervised employees to perform best practices in salon management.

Sales coordinator

Lombard Business Finance
Leicester
05.1997 - 01.1998
  • Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
  • Handled inbound queries by phone, email and in person.
  • Processed purchases and sales orders promptly.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Completed administrative duties promptly and to meet company standards.
  • Input orders onto internal system to maintain updated sales records.
  • Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
  • Served as first point of contact for customer queries, expertly handling inbound calls.
  • Coordinated sales activities with effective communication between sales teams and clients.
  • Supported front-line sales teams with well-coordinated administrative operations.

HR officer

Debenhams PLC
Leicester
01.1997 - 05.1997
  • Worked closely with HR Manager, aiding HR improvements and strategy for continued development of best practices.
  • Ensured accurate, efficient HR administration focused on recruitment, payroll and benefits support.
  • Monitored company HR data and trends to assess productivity
  • Provided internal and external stakeholders with professional, compliant HR support for smooth-running retail processes.
  • Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
  • Carried out new-starter HR briefings, providing up-to-date advice on best company practices for consistent staff compliance.
  • Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Thoroughly vetted employees' qualifications, licenses and certifications, including upcoming renewals.

Sales Coordinator

Hoechst UK GMBH
Leicester
04.1993 - 01.1996
  • Handled inbound queries by phone, email and in person.
  • Maximised sales opportunities by advising customers of future promotions and product launches.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Prepared and distributed sales reports for internal review and analysis.
  • Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Input orders onto internal system to maintain updated sales records.
  • Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
  • Processed purchases and sales orders promptly.
  • Completed administrative duties promptly and to meet company standards.
  • Coordinated sales activities with effective communication between sales teams and clients.
  • Updated CRM systems with accurate customer information to enhance sales tracking.
  • Served as first point of contact for customer queries, expertly handling inbound calls.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Imported fibre from Germany and USA in to the UK for the textile industry
  • Managed communications between hauliers, UK Customs and customer base to ensure delivery schedules met

Property Sales Negotiator

General Accident Property Services
Leicester
04.1989 - 06.1993
  • Collaborated with clients, solicitors and surveyors to progress property sales.
  • Offered bespoke advice on property value based on current market estimates.
  • Liaised with property owners and prospective new customers.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
  • Gathered property information using reliable sources.
  • Carried out reference and credit checks on new clients.
  • Managed customer relationships to achieve high satisfaction rate.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Apprentice hairdresser

Georges Hair & Beauty
Leicester
06.1986 - 04.1989
  • Maintained safe working practices with colours and chemicals, adhering to proper use and disposal guidelines.
  • Set up stylist work stations with client-specific formulas and tools in preparation for services.
  • Informed customers of new beauty trends and products.
  • Created positive, warm salon environment when greeting clients and supplying refreshments.
  • Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
  • Permed and straightened hair to achieve desired client looks.
  • Recommended hair styles to compliment clients' facial features and complexion.
  • Prepared and mixed colour formulas for clients' hair.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
  • Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
  • Kept current with past and current hairstyles and trends to maintain high levels of hairdressing quality.
  • Kept detailed records of customer information and services provided, maintaining continuity of provisions between stylists.
  • Gowned clients in preparation for salon services.
  • Cleaned and sterilised tools and equipment used in hairstyling services.
  • Used conditioning treatments and products for enhanced client hair health.
  • Managed customer bookings, ensuring accurate and detailed appointment records were maintained.

Education

NHS Training

Leicestershire Partnership NHS Trust
Leicestershire
08.2005 - 08.2023

Diploma of Higher Education - Legal Secretary - Family Law, Conveyancing, Wills & Probate

Pitman Training Group
Leicester
07.2004 - 07.2005

NVQ Level 3 - Hair & Beauty Training

Gilbert Tansley Hair & Beauty
Leicester
06.1986 - 06.1989

GCSEs - English

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - Maths

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - Humanities

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - Food & Nutrition

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - History

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - English Literature

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - Art & Design

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - Computer Science

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

GCSEs - German

Bosworth Academy
Desford, Leicestershire
09.1983 - 05.1986

Skills

  • Inclusive, supportive and friendly
  • Leadership, team building and team working
  • Recognition and awareness of individuals needs; able to communicate clearly with understanding and empathy
  • Enthusiastic, approachable, problem solving
  • Flexible, hard working, trustworthy
  • Professional, creative and enjoys challenges
  • Dedicated and positive attitude
  • Thinking 'out the box', not afraid to try new approaches

Affiliations

  • Walking, cooking, spending time with family and grandchildren, dog grooming and crafting

Accomplishments

    NHS Excellence Awards - Enabling Team of the Year 2019 & 2022


References

References available upon request.

Timeline

Medical Device Asset Manager

Leicestershire Partnership NHS Trust
02.2013 - 08.2023

Customer Relationship Account Manager, IT Dept

Leicestershire Partnership NHS Trust
06.2011 - 02.2013

Estates Officer

Leicestershire Partnership NHS Trust
04.2010 - 06.2011

Statutory Compliance Manager

Leicestershire Partnership NHS Trust
06.2009 - 04.2010

Project Management Officer

Leicestershire Partnership NHS Trust
03.2009 - 04.2010

Contracts Officer

Leicestershire Partnership NHS Trust
02.2007 - 06.2009

Personal Assistant, Director Estates & Facilities

Leicestershire Partnership NHS Trust
02.2006 - 02.2007

Secretarial Assistant

Leicestershire Partnership NHS Trust
08.2005 - 02.2006

NHS Training

Leicestershire Partnership NHS Trust
08.2005 - 08.2023

Diploma of Higher Education - Legal Secretary - Family Law, Conveyancing, Wills & Probate

Pitman Training Group
07.2004 - 07.2005

Hair Salon Manager

Manships Hair
04.2002 - 07.2005

Sales coordinator

Lombard Business Finance
05.1997 - 01.1998

HR officer

Debenhams PLC
01.1997 - 05.1997

Sales Coordinator

Hoechst UK GMBH
04.1993 - 01.1996

Property Sales Negotiator

General Accident Property Services
04.1989 - 06.1993

Apprentice hairdresser

Georges Hair & Beauty
06.1986 - 04.1989

NVQ Level 3 - Hair & Beauty Training

Gilbert Tansley Hair & Beauty
06.1986 - 06.1989

GCSEs - English

Bosworth Academy
09.1983 - 05.1986

GCSEs - Maths

Bosworth Academy
09.1983 - 05.1986

GCSEs - Humanities

Bosworth Academy
09.1983 - 05.1986

GCSEs - Food & Nutrition

Bosworth Academy
09.1983 - 05.1986

GCSEs - History

Bosworth Academy
09.1983 - 05.1986

GCSEs - English Literature

Bosworth Academy
09.1983 - 05.1986

GCSEs - Art & Design

Bosworth Academy
09.1983 - 05.1986

GCSEs - Computer Science

Bosworth Academy
09.1983 - 05.1986

GCSEs - German

Bosworth Academy
09.1983 - 05.1986

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Kerry Palmer