Kerry Newton
Maidstone,Kent
Summary
Strategic manager with expertise in workforce planning and financial analysis, enhancing budget management and operational efficiency. Led resource allocation to optimise team performance and ensure service continuity. Focused on staff performance management through effective recruitment and development, while upholding high service standards and supporting teams to navigate challenges.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Service manager
MTW NHS Trust
Maidstone and Tunbridge Wells, Kent
2020.12 - Current
- Improved patient satisfaction by developing and implementing new care protocols.
- Conducted regular audits ensuring compliance with health and safety standards.
- Monitored budget expenditure to avoid unnecessary costs whilst ensuring optimal level of service provision.
- Coordinated staff training sessions, enhancing team members' skills and knowledge.
- Collaborated closely with physicians for development of comprehensive patient treatment plans.
- Managed daily service operations through strategic care planning.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Managing a large team, maintaining support and well-being.
Senior ERS Manager
MTW NHS Trust
Maidstone, Kent
2018.02 - 2020.12
- Coordinated project tasks, ensuring timely completion.
- Created a harmonious work environment by resolving conflicts amongst team members.
- Facilitated prompt handling of referrals to maintain service quality.
- Managed time and motion with a small team
Business Owner
Self Empoyed
Maidstone, Kent
2013.05 - 2020.09
- Improved customer satisfaction with efficient and thorough servicing tasks.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
Education
NHS Trust
Maidstone, KentGCSEs -
Thomas Tallis
Eltham, Greenwich 1983.09 - 1989.07
Skills
Workforce planning
Budget management
- Financial analysis
- Operational efficiency
- Resource allocation
Service continuity
Team leadership
- Performance evaluation
- Recruitment and development
- Attendance management
I am a highly visible and supportive manager who believes in leading by example During periods of staff shortage, I have regularly supported my team, managing consultant diaries, and assisting with operational tasks I believe that working alongside the team during challenging periods improves morale, strengthens relationships, and helps ensure service continuity I am committed to delivering high-quality services and often work beyond my contracted hours when required to meet the needs of the service
Affiliations
- Keep fit
- Gardening
References
References available upon request.
Timeline
Service manager
MTW NHS Trust
2020.12 - Current
Senior ERS Manager
MTW NHS Trust
2018.02 - 2020.12
Business Owner
Self Empoyed
2013.05 - 2020.09
GCSEs -
Thomas Tallis
1983.09 - 1989.07
NHS Trust