Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Kerry Maidment

Westbury,UK

Summary

Dedicated administrator with experience and interest in healthcare settings, ensuring efficient operations and optimal patient care. Exceptional communicator with a proven ability to liaise effectively with staff, patients, and external stakeholders. 30 Years experience in office environments with different software and within the NHS.

Overview

36
36
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Office Administrator/Reception cover

HCRG Care Group NHS
Trowbridge , UK
03.2025 - Current
  • Demonstrated ability to coordinate individuals, manage correspondence, and facilitate communication between departments.
  • Skilled in maintaining filing systems and managing sensitive documents with confidentiality and accuracy.
  • Dedicated team player who thrives in fast-paced settings, driving collaboration and fostering positive work environment.
  • Ensured compliance with GDPR regulations by implementing data protection policies.
  • Demonstrated respect, empathy, friendliness and willingness to help wherever needed.
  • Collaborated with healthcare professionals to optimise patient flow and improve service delivery. Managing up to 70 patients per day.
  • Maintained accurate records and documentation for administrative processes and compliance requirements.

Clinic Coordinator

Nhs Specialist Dentist
Bath, Bath and North East Somerset
05.2024 - 03.2025
  • Dedicated Clinic Coordinator With Experience In Healthcare Administration, Record Of Enhancing Operational Efficiency And Patient Satisfaction. Proven Track Record Of Effectively Managing Clinic Operations, Reducing Delays And Patient Flow In A Fast-Paced Clinical Environment. Being part of dental team with sole aim goal of reducing waiting list times.
  • Fostered Strong Working Relationships With Multidisciplinary Team, Effectively Coordinating Care To Ensure Optimal Additional Need Patient Care.
  • Skilled In De-escalating Situations With Challenging Patients Through Active Listening And Empathy, Leading To Improved Patient Experiences And Reduced Complaints.
  • Managed scheduling of appointments and resources to optimise staff availability and patient satisfaction.
  • Handled billing procedures, cash and card payments, benefit checking

Part Time Admin (Temp)

Transcar Ltd.
Westbury, UK
05.2023 - 10.2023
  • Working on spreadsheets, uploading invoices, credits, updating stock and doing reports for the accountant.
  • Managed admin for three companies
  • Attention to detail
  • Managed filing systems and maintained accurate records for easy retrieval.
  • Executed data entry tasks with attention to detail to ensure accuracy of information.

Credit Controller

Half Moon Bay Ltd.
Melksham, Wiltshire
09.2021 - 03.2022
  • Detail-oriented Credit Controller with over 25 years of experience in managing accounts receivable and optimizing cash flow.
  • Proven track record of reducing bad debts through effective credit assessment and debt collection strategies.
  • Making informed credit decisions and risk assessments.
  • Skilled in maintaining customer relationships while ensuring timely payments and resolving discrepancies swiftly.
  • Strong communication and negotiation skills that facilitate successful debt recovery and customer satisfaction.
  • Team player with ability to work collaboratively across departments to enhance financial performance.

Part Time Admin/ Web Support

Matrix Global Networks Ltd.
Westbury, Wiltshire
06.2019 - 12.2020
  • Managing schedules, organising documents, and ensuring effective communication between teams.
  • Web support and social media updates
  • Sales support
  • Streamlined communication processes between departments to improve operational efficiency.

Financial Controller

Matrix Global Networks Ltd.
Westbury, Wiltshire
12.2014 - 04.2017
  • Senior Financial Controller with over 20 years of experience in managing financial operations and driving organisational growth.
  • Taking accounts from very poor performance to multi million pound company with great performance.
  • Established in forecasting, budgeting, and analytics to support strategic decision-making and enhance profitability.
  • Strong track record of leading cross-functional teams in successful execution of complex financial projects and initiatives.
  • Adept at building and maintaining relationships with external partners, including auditors, banks, and regulatory bodies.

Finance Manager

Computabyte Ltd.
Westbury, Wiltshire
07.2005 - 01.2010
  • Employed to manage accounts department, Office and Hybrid including month end accounts for accountant.
  • Proven track record of improving financial performance through strategic planning.
  • Skilled in developing and implementing cost-saving initiatives that enhance profit margins.
  • Dedicated to continuous professional development and staying updated on industry trends and changes.
  • Use of many software including Sage
  • Managed financial reporting processes to ensure accuracy and compliance with regulations.
  • Ensured accurate tax filings, avoiding penalties and interest charges.

Conveyancer

Towler Brown Solicitors
Frome, Somerset
01.2001 - 12.2005
  • Drafting, reviewing, and negotiating property contracts to ensure clients' best interests are met.
  • Highly organised with strong attention to detail, ensuring accuracy in documentation and compliance.
  • Recognised for exceptional problem-solving skills and customer-focused approach in high-pressure situations.

Credit Controller

Fiege Merlin Ltd.
Westbury, Wiltshire
01.1997 - 12.2001
  • Strong leadership abilities with focus on building high-performing financial teams.
  • Skilled in developing and implementing cost-saving initiatives that enhance profit margins.
  • Set targets of often a million pounds a week to chase, and established record of achieving goals.
  • Managed credit control processes ensuring timely collection of outstanding payments.
  • Collaborated with sales teams to reconcile discrepancies and resolve payment issues effectively.
  • Evaluated customer creditworthiness using financial data to mitigate risk and inform decision-making.

Purchase Ledger Manager

UNILtd.
Westbury, Wiltshire
06.1996 - 12.1997
  • Results-driven Purchase Ledger Manager with over 8 years of experience in managing accounts payable functions.
  • Demonstrated ability to analyze financial data and reports, ensuring timely processing of invoices and payments.

Accounts Manager

Junction Eighteen Ltd.
Warminster, Wiltshire
01.1990 - 12.1996
  • Started as office junior at 15 years old and when left was Accounts Manager
  • Skilled in cross-functional collaboration, working effectively with sales, marketing, and product teams to exceed client expectations.
  • Passionate about leveraging technology and analytics to streamline processes and improve efficiency in account management.
  • Managed client accounts by developing strong relationships and ensuring satisfaction.
  • Achieved client satisfaction by managing key accounts effectively.
  • Resolved client issues promptly, ensuring high levels of satisfaction.

Education

GCSE Passes - English Language, English Literature, Maths, History, Typing, Science French

Frome Community College
Frome
09.1987 - 07.1990

Skills

  • Accounts Payable
  • Office experience
  • Customer service
  • Communication skills
  • Computer skills
  • Front Desk Receptionist
  • Phone etiquette
  • SharePoint
  • System one, Soliton and Millennium
  • People skills
  • CRM Software
  • Leadership
  • Teamwork
  • Records keeping efficiency
  • Multi-Tasking capability

Certification

  • Health and Safety awareness Level 1
  • Safeguarding Adults Level 2
  • Fire Awareness
  • Conflict Resolution
  • Essentials of patient safety

Accomplishments

  • I have been involved in various projects, my greatest achievement in which I was able to turn a company from being on the brink of bankruptcy to a multi million pound company with organisational skills, experience and a lot of hard work
  • I have a very fair nature and this has helped towards my career goals.

Affiliations

  • I like to volunteer for charities, I enjoy losing myself in a good book, I have taken up sewing, this is a work in progress! and I am a family and animal orientated person
  • I start my day with a latte and love trying different coffees

Timeline

Office Administrator/Reception cover

HCRG Care Group NHS
03.2025 - Current

Clinic Coordinator

Nhs Specialist Dentist
05.2024 - 03.2025

Part Time Admin (Temp)

Transcar Ltd.
05.2023 - 10.2023

Credit Controller

Half Moon Bay Ltd.
09.2021 - 03.2022

Part Time Admin/ Web Support

Matrix Global Networks Ltd.
06.2019 - 12.2020

Financial Controller

Matrix Global Networks Ltd.
12.2014 - 04.2017

Finance Manager

Computabyte Ltd.
07.2005 - 01.2010

Conveyancer

Towler Brown Solicitors
01.2001 - 12.2005

Credit Controller

Fiege Merlin Ltd.
01.1997 - 12.2001

Purchase Ledger Manager

UNILtd.
06.1996 - 12.1997

Accounts Manager

Junction Eighteen Ltd.
01.1990 - 12.1996

GCSE Passes - English Language, English Literature, Maths, History, Typing, Science French

Frome Community College
09.1987 - 07.1990

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Kerry Maidment