Kerry-Lynne McKay

To manage the front desk, liaise with both guests and other stakeholders in a professional and friendly manner, coordinate groups, effectively deal with enquiries and timeously resolve queries. Answering telephones and responding to emails as well as effecting reservations and managing payments and processing of the daily banking are all part of my daily duties. Capturing all invoices on Xero and finalising accounts payable summary. Dealing with third party contractors,and third parties.

To manage the front desk, liaise with both guests and other stakeholders in a professional and friendly manner, co-ordinate groups, effectively deal with enquires and timeously resolve queries. Answering telephones responding to emails as well as effecting reservations and managing payments and processing of the daily banking are all part of daily duties. Other duties included th co-ordination of tour groups, rooming allocations, menu and entertainment enquiries for the groups.

Welcome and check in all guests, build a rapport with guests and see that their requirements are met. Ensure all reservations are handled efficiently and professionally. Manage all telephone and face to face enquiries. Daily banking and general admin duties.

Role: Administrative assistant to three large animal veterinarians
I was responsible for the efficient running of the busy practice. Some of my duties included sending out reports and links for the downloading of online x-rays. Sending out quotes for various procedures, applying to the State Vet for African Horse Sickness permission, liaising with the Government Quarantine Station, answering of the telephone, dealing with account
queries, invoicing of the clients, running the monthly statements, and dealing with debt collection. Filling repeat prescriptions for clients and sending scripts to our suppliers for compound medication. The practice ran on a full veterinary computer program on which I was responsible for the accurate capturing of the medical history and charges, as well as inputting all the drug invoices and undertaking stock control and stock reports. I was responsible for the payment of both the staff salaries and the suppliers' statements via online banking as well as ensuring the timeous release of Forex payments and the VAT and PAYE payment after the accountant had captured them on e-filing. The capturing of all the debtors and creditors payments and the bank
reconciliation on QuickBooks for the accountant to finalise was also one of my monthly tasks. I assisted the Doctor with her three veterinary retail shops by undertaking the online banking,
paying salaries and suppliers and when she was on leave, I took over the management of the retail staff. Left to move to Scotland.