- crafting with cricut machine
- art & designs
- spending time with my three children & pets
kerry kirkland
sheffield,south yorkshire
Summary
Dedicated Cafe professional excelling in customer engagement and satisfaction. Resolves complaints effectively, ensuring positive experiences for all patrons. Engages proactively with customers to identify needs, enhancing service delivery and loyalty. Efficient Cafe team member skilled in meal preparation and kitchen workflow management. Achieves service time and quality targets while maintaining high hygiene standards. Contributes to menu development with innovative ideas and assists in staff training to uphold kitchen excellence.
Overview
7
7
years of professional experience
Work History
cafe
sharons cafe
sheffield, south yorkshire
05.2012 - 05.2014
- Collaborated with team members to drive achievement of target results.
- Resolved complaints through calm and clear communication, ensuring customer satisfaction.
- Ensured maintenance of clean and safe working environments to mitigate accident risks.
- Achieved service time and quality targets.
- Engaged customers to identify needs and enhance service delivery.
- Opened kitchen, arriving first and starting meal prep daily.
- Cleaned and restocked all crockery and utensils, replenishing service stations.
- Managed time effectively to prepare multiple meal components simultaneously, optimising kitchen workflow.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Assisted with meal preparation in kitchen serving [Number]+ covers daily.
- Conducted regular checks on food items for freshness and quality, discarding items not meeting standards.
- Suggested new recipes, seasonal offerings and promotions to enhance menu selections.
- Assisted Head Cook design and develop menu by contributing innovative ideas.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Played a key role in catering events, preparing large volumes of food to exacting standards within tight deadlines.
- Assisted head chef in preparation of diverse dishes, maintaining high standards of kitchen hygiene.
- Assisted in training new kitchen staff, sharing knowledge on cooking techniques and kitchen procedures.
cleaner
trust clean
sheffield, south yorkshire
04.2012 - 04.2012
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Followed cleaning checklists to match quality specifications for each space.
- Upheld health and safety standards when handling and using chemicals.
- Sorted rubbish and recycling for appropriate waste disposal.
- Washed crockery, glassware and utensils to keep kitchen space clean.
- Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance.
- Reported breakages and damages for prompt item replacement.
Sales Assistant
price busters
sheffield, south yorkshire
06.2007 - 03.2012
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
Education
NVQ Level 1 - counselling
Nottingham College
Nottingham01-2022
GCSEs - school
the city school 2002-2007
Sheffield, SHF01-2007
Skills
- Team collaboration
- Time management
- Visual merchandising
- Customer service
- Food safety
- Meal preparation
- Cleaning protocols
- Sales transactions
- Customer engagement
- Inventory management
- Staff training
- Conflict resolution
- Sanitation compliance
- Product knowledge
Interests
Timeline
cafe
sharons cafe
05.2012 - 05.2014
cleaner
trust clean
04.2012 - 04.2012
Sales Assistant
price busters
06.2007 - 03.2012
NVQ Level 1 - counselling
Nottingham College
GCSEs - school
the city school 2002-2007