Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kerry Hearn

Bexleyheath,Kent

Summary

Dependable and committed, with strong skills in conflict resolution and community engagement. Possesses solid communication abilities and keen understanding of public safety protocols. Aims to foster safer, more cohesive communities through dedicated service.

Experienced in community engagement with focus on public safety and support. Capable of fostering strong relationships within diverse communities to enhance local security and wellbeing. Skilled in conflict resolution, communication, and collaborative problem-solving to achieve positive outcomes.

Overview

15
15
years of professional experience

Work History

Community carer

Helping Hands
Dartford, Kent
12.2021 - 07.2022
  • Delivered psychological support to clients coping with illness or disability, enhancing wellbeing.
  • Ensured medication schedules were followed accurately to maintain client health.
  • Handled emergencies calmly and efficiently by immediately contacting relevant healthcare professionals.
  • Communicated effectively with family members about client's condition and progress.
  • Travelled between different households providing compassionate support for individuals unable to leave their homes.
  • Managed difficult situations with empathy and patience, promoting a calm environment.
  • Demonstrated excellent time management skills by juggling multiple tasks efficiently without compromising on quality of care delivered.
  • Upheld strict confidentiality whilst handling sensitive information pertaining to client's medical history or personal issues.
  • Maintained accurate records of all interactions, observations and changes in the client's condition.
  • Operated mobility equipment safely to aid in the movement of clients around the home.
  • Undertook light housekeeping duties such as cleaning, shopping and laundry to assist clients in maintaining a clean living space.
  • Provided high-quality care to elderly clients, ensuring their comfort and safety.
  • Assisted clients with daily activities such as dressing, personal hygiene and meal preparation.
  • Conducted regular risk assessments in client homes to ensure a safe environment at all times.
  • Fostered warm relationships with clients based on trust, respect and compassion.
  • Delivered personal care to service users, from housekeeping to shopping and meal preparation.
  • Responded promptly to emergencies with quick thinking and appropriate action.
  • Administered oral and topical medication following instructions from medical personnel.
  • Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
  • Executed housekeeping and meal preparation tasks, maintaining clean and comfortable living environment.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Offered emotional support and companionship to address holistic wellbeing.

Public access officer

Metropolitan Police Service
Bexleyheath, Bexley
11.2007 - 09.2021
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.
  • Managed conflict resolution for maintaining peace in the facility.
  • Ensured safety by routinely patrolling and conducting security checks.
  • Responded promptly and effectively to emergencies using established protocols.
  • Upheld laws and regulations within my jurisdiction, ensuring compliance from all parties involved.
  • Delivered top-notch service to visitors, enhancing their experience at the venue.
  • Improved team efficiency with regular training sessions.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Facilitated smooth communications between departments for better coordination.
  • Collaborated with colleagues for effective teamwork.
  • Handled sensitive information with discretion and professionalism.
  • Increased operational efficiency by streamlining administrative processes.
  • Maintained high standards of personal conduct, contributing to a positive work environment.
  • Wrote detailed reports, aiding in case documentation.
  • Actively participated in community engagement initiatives fostering good relations between the force and local residents.
  • Worked diligently under pressure whilst preserving high-quality output.
  • Conducted risk assessments to ensure public safety.
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Provided customer service to improve overall visitor experience.
  • Maintained meticulous records to detail chain of evidence and reported crimes.
  • Maintained impeccable uniform and equipment, representing department professionally in all interactions.
  • Kept abreast of new law enforcement techniques and methodology, maintaining strong knowledge of emerging industry advancements.
  • Adhered to all ethical and legal requirements when conducting searches and detaining individuals.
  • Resolved conflicts and disputes, verifying safety of all participants and proceeding with arrests when needed.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Kept sensitive intelligence safe and secure from unauthorised access.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Assessed and verified information given in victim and witness statements to improve investigation workflow.
  • Produced comprehensive crime reports with meticulous attention to detail.
  • Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
  • Advised local property, land and homeowners on appropriate crime prevention strategies.

Education

GCSEs -

Erith School
Erith, Bexley
05.1999 - 06.1999

Skills

Customer service excellence
Conflict resolution
Sensitivity management
Team collaboration
Independent work

  • Conflict resolution in care
  • Empathetic understanding

Accomplishments

I have a qualifications in aesthetics and beauty Level 2&3, also trained as a hairdresser until i joined the police force.

References

References available upon request.

Timeline

Community carer

Helping Hands
12.2021 - 07.2022

Public access officer

Metropolitan Police Service
11.2007 - 09.2021

GCSEs -

Erith School
05.1999 - 06.1999

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