Kerry Grant
Healdey
Summary
Driven professional with a knack for leadership and problem-solving, bringing strong organisational and communication skills. Experience in driving my team to meet sales targets and up selling to customers.
A background in retail management has provided extensive experience in customer service, demonstrating a strong ability to manage teams with a focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Store Manager
Halfords
Newbury, West Berkshire
01.2013 - 04.2025
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Achieved high sales targets with proactive and persuasive selling techniques.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Coached underperforming employees improving their job performance significantly.
Assistant Manager
Halfords
01.2013 - 04.2025
- Assisted in the development of sales targets and goals, keeping team motivated towards success.
- Handled customer complaints effectively, restoring trust in our brand.
- Delegated tasks to team members efficiently improving overall productivity.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided excellent customer service leading to repeat business and customer loyalty.
Assistant Manager
Staples
01.2012 - 01.2013
- Coordinated with management on operational issues providing solutions for better efficiency.
- Monitored sales performance regularly adjusting strategies as required.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Team Leader
Staples
01.2011 - 01.2013
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Copy and Print Specialist
Staples
01.2010 - 01.2013
- I was responsible for running the copy and print centre
- Making sure I hit the customer demand and timescales on when they needed their print work completed
Sales Assistant
Staples
01.2009 - 01.2013
- I was responsible for serving customers, hitting KPI targets and making sure the store standards were kept high
Education
GCSE - Maths, English, Science
St Bartholomews
Newbury, West Berkshire 01.2002 - 01.2007
A Level - Travel & Tourism, Health and social care
Queen Mary’s College
01.2007 - 01.2009
Skills
- Customer relationship building
- Communication excellence
- Microsoft Office Suite proficiency
- Team Leadership
- Salesforce expertise
- B2B sales understanding
- Scheduling employees
- Multitasking efficiency
Custom
Rob Butler, Area Manager
Timeline
Store Manager
Halfords
01.2013 - 04.2025
Assistant Manager
Halfords
01.2013 - 04.2025
Assistant Manager
Staples
01.2012 - 01.2013
Team Leader
Staples
01.2011 - 01.2013
Copy and Print Specialist
Staples
01.2010 - 01.2013
Sales Assistant
Staples
01.2009 - 01.2013
A Level - Travel & Tourism, Health and social care
Queen Mary’s College
01.2007 - 01.2009
GCSE - Maths, English, Science
St Bartholomews
01.2002 - 01.2007
Similar Profiles
ASIF SAHIDUDEENASIF SAHIDUDEEN
Inventory and Procurement Planner at HalfordsInventory and Procurement Planner at Halfords
Sarah GrovesSarah Groves
Retail sales associate at HalfordsRetail sales associate at Halfords
Kyle WhitehouseKyle Whitehouse
Mechanic at HalfordsMechanic at Halfords
Akram MussaAkram Mussa
Bike mechanic at HalfordsBike mechanic at Halfords
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile