kerry Goodhand
grimsby,United Kingdom
Summary
Civil servant at Grimsby Crown Post Office in Freshney Place , delivering assistance to a diverse clientele with various transactions. Regular training in diversity and inclusion strengthens capability to support customers with disabilities in obtaining essential documents. Proficient in multilingual communication, ensuring effective service delivery across cultures.
Overview
45
45
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Cashier
Post Office Ltd (freshney place)
Grimsby, North East Lincolnshire
06.2000 - 09.2025
- Delivered exceptional customer service for financial transactions.
- Maintained accurate cash handling and balancing practices across the branch.
- Conducted audits to identify discrepancies in clerks' work.
- Oversaw foreign currency ordering and sales operations.
- Managed office functions during Branch Manager's absence.
- Balanced and replenished ATM to ensure operational efficiency.
- Collaborated with departments to facilitate cash and stock orders.
- Utilised IT skills to enhance management duties.
International operator
British Telecom
Grimsby, N E Lincs
02.1996 - 05.2000
- Answered and connected calls efficiently and accurately
- Very friendly and willing to help out customers
Accounts Clerk
Hartford Motors
Grimsby, North East Lincolnshire
03.1987 - 01.1996
- Processed sales and purchase ledgers onto computer systems accurately.
- Produced invoices promptly to ensure timely payments.
- Reconciled bank statements to maintain financial accuracy.
- Liaised with clients to address inquiries effectively.
- Assisted Accounts Manager as required during peak periods.
Accounts/Wages Clerk
British United Trawlers Ltd
Grimsby, North East Lincolnshire
05.1985 - 02.1987
- Purchase/Sales Ledger
- Input payroll
- Ensure wages were paid accurately and on time
Customer accounts clerk
YEB
Grimsby, North East Lincolnshire
11.1980 - 04.1985
- Calculating customers electricity bill
- Speaking to customers who had problems with their bills
- Keeping accurate filling systems
Education
Sage Account - Book keeping
The institute for certified Bookkeepers
on line 01.2004 - 05.2006
GCSEs - Mathematics
Wintringham grammar school
Grimsby, North East LincolnshireIT - Spreadsheets Database
City & Guilds of London Institute
2000 - 2001
NVQ Level 3 - Travel
City & Guilds of London Institute
Skills
- Excellent people skills
- Able to meet the needs of a wide range of customer needs
- Trained in handling a diverse range of customers
- very diplomatic
- Sage Accounting skills
- Accuracy
- Attention to detail
Affiliations
My hobbies include swimming dancing yoga and quizzing
Timeline
Sage Account - Book keeping
The institute for certified Bookkeepers
01.2004 - 05.2006
Customer Service Cashier
Post Office Ltd (freshney place)
06.2000 - 09.2025
International operator
British Telecom
02.1996 - 05.2000
Accounts Clerk
Hartford Motors
03.1987 - 01.1996
Accounts/Wages Clerk
British United Trawlers Ltd
05.1985 - 02.1987
Customer accounts clerk
YEB
11.1980 - 04.1985
GCSEs - Mathematics
Wintringham grammar school
IT - Spreadsheets Database
City & Guilds of London Institute
2000 - 2001
NVQ Level 3 - Travel
City & Guilds of London Institute
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