Kerry Fulton

Systems Administrator

• Investigate and troubleshoot issues within Odoo enterprise ERP system, analysing root causes, triaging incidents, testing fixes and supporting continuous system improvement.
• Support operational continuity through incident handling, system monitoring and timely issue resolution.
• Manage system access and permissions, ensuring appropriate controls, data confidentiality and risk awareness.
• Develop and maintain system processes, procedures and documentation to support system changes, continuous improvement and consistent ways of working.
• Analyse business requirements, design system enhancements, coordinate testing and collaborate with developers to deliver technology solutions that improve business processes, user experience and operational efficiency.
• Coordinate and implement enhancements for multiple websites, working with stakeholders and third-party providers to maintain functionality, improve user experience and support business requirements.
• Review and improve warehouse processes, designing new procedures, user guides and documentation to support system changes, improve consistency and maximise user adoption.
• Knowledge and understanding of end-to-end ERP business processes, from sales order management, purchasing, inventory management, goods receipt, picking, packing, despatch, stock control, traceability, FIFO, and creation and maintenance of Bills of Materials (BOMs).
• Customer relations, queries and issues

Supply Chain Manager

• Manage day-to-day procurement and supply chain operations, ensuring continuity of supply, operational efficiency and effective supplier coordination.
• Monitor KPIs across logistics and operations.
• Track and analyse operational and supply chain data to identify trends, assess business impact, support informed decision-making and recommend process improvements.
• Manage internal purchasing and special procurement activity, ensuring timely sourcing of goods and services while supporting operational requirements.
• Develop and implement operating procedures to improve consistency and compliance.

• Manage stock control processes and paperwork to maintain product availability and accurate inventory levels.
• Carry out product code and date checks to maintain compliance with company standards and food safety procedures.
• Replenish and rotate stock
• Operate tills and serve customers
• Deal with customer queries and provide a high level of service to our new and regular customers

Food Customer Trading Manager (4S)

• Operational responsibility for store performance, ensuring delivery of KPIs, targets and service outcomes.
• Line manager of three 3s Shift Managers.
• Conducted investigations, disciplinary processes and audits, requiring fairness, integrity and adherence to policy.
• Managed risk, compliance and audit activity (License To Trade, Petroleum Licensing Officer), ensuring continuous standards were met.
• Led and supported teams through clear communication, decision-making and performance management.
• Demonstrated accountability for staffing, scheduling, attendance and operational delivery.

Customer Experience CTM

• Managed conflict resolution and complex customer incidents.
• Oversaw loss prevention, cash handling and safe key-holder responsibilities, requiring trust and sound judgement.
• Ensured compliance with Health & Safety, legal and internal procedures.
• Maintained high levels of product knowledge to provide expert advice to customers.

• Processed payroll by reviewing employee timesheets, recording sickness and absence and entering banking system payments. Maintained accurate payroll records while handling confidential information.
• Designed and updated training manuals and materials.
• Handled sensitive personal data and maintained accurate records in line with employment law and organisational policy.
• Conducted performance and disciplinary reviews, demonstrating fairness, integrity and impartiality.
• Supported recruitment, onboarding and training, ensuring consistent and ethical processes.
• Planned schedules and requirements for manufacturing, production and dispatch teams, liaising with departmental managers and external recruitment agencies to ensure adequate staffing levels during peak seasonal demand and maintain business continuity.
• Executed termination paperwork and exit interviews to comply with procedures.