Summary
Overview
Work history
Education
Skills
Certification
Hobbies
Volunteer Work
Timeline
Generic

Kerry Friend

Tedburn St Mary Exeter,Devon

Summary

Highly motivated, passionate person dedicated to serving Adults with Learning Difficulties and and with people with Mental Health.Seeking an opportunity to work in an encouraging and positive environment by motivating, stimulating and encouraging tenants to live independently in their own home and to participate in the local community.

Level headed person who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support for the tenants in our care.

Professionally trained support worker with experience ensuring high standards of competent care for wide variety of patients/ tenants with diverse needs.

Support worker dedicated to supporting children in care, young persons and adults who have mental health issues.

My time in Ilfracombe I managed two properties for PWS with Mental Health.

Overview

2027
2027
years of professional experience
1
1
Certification

Work history

PA/Support Worker/Wellbeing Activities Host

Self Employed
Exeter and Surrounding Area, Devon
2023.04 - Current
  • Prepared nutritious meals that met special dietary needs of clients.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Supported daily living skills training which increased client self-sufficiency.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.
  • Helped achieve patient independence through guided tasks and activities.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Provided companionship during outings contributing to an active social life for clients.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Assisted with mobility issues enabling easier movement around the home.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Assisted in maintaining a clean environment for improved client health.
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Supporting individuals with learning disabilities, mental health and MS to access swimming pools and hydrotherapy pools. Teaching skills to be able to swim on their own and safely, promoting well being.
  • Supporting individuals to paddle board in the sea and rivers.
  • Supporting individuals to go climbing.
  • Support individuals to go boating.

Deputy Registered Manager

Bleep 360 Care
Exeter , Devon
2023.07 - 2023.11
  • · Assisted the Registered Manager in the day-to-day management of the domiciliary care service and packages.· Overseeing a team of care staff, providing guidance, support, and supervision.· Ensuring compliance with all relevant regulations, including CQC standards.· Conducting site visits.· Monitoring and reviewing care plans regularly to ensure they meet the changing needs of clients.· Attended MDT meetings and offered feedback on care delivery.· Assisted in recruitment and training of staff.· Collaborating with healthcare professionals, families, and external stakeholders to provide the best possible care.· Maintaining accurate records and documentation.· Promoting a culture of dignity, respect, and person-centred care.

Support Worker

Catalyst Care
Exeter, Devon
2022.03 - 2023.06
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Researched and arranged activity programmes to support independence and encourage community inclusion.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.
  • Support and arranged distraction techniques with PWS with challenging behaviours
  • Communicating and meeting with Health Care Professionals
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Planned, prepared menus and supporting PWS to have healthy diet.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Administered medication with rigorous planning and recordkeeping.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.

Mental Health Support Worker/Line Manager

Atlantic Way Care Ltd
Crediton/Ilfracombe , Devon
2020.05 - 2022.08
  • Promoted from support worker to line manager
  • Provided support in social, physical and emotional areas to assist PWS with integration into local community.
  • Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes.
  • Continuously promoted best practices in health, safety and security to safeguard the welfare and health of the PWS.
  • Conducted one-to-one and group support sessions to achieve support plan objectives.
  • Keyworker reviews.
  • Staff Supervisions.
  • Audits.
  • Health and Safety Checks.
  • On call for several houses within the company
  • Monitored the health of PWS continuously updating and adjusting support plans to meet health and wellbeing needs.
  • Providing risk assessments, updating and adjusting the assessments.
  • Provided physical and emotional support, and to help the PWS achieve their full potential.
  • Delivered high-quality care for the PWS at Treetops, Cherry Trees and Ilfracombe
  • Facilitated weekly house meetings, listened, offered compassion, and supported PWS.
  • Led activity programs to support independence and encourage community inclusion.
  • Producing rotas using the companies staff plan.
  • PWS assessments prior to living in our supported living facilities
  • Promoted wellbeing and self-reliance, providing boundaries and direction.
  • Communicated clearly and professionally with staff, PWS and outside agencies for example Social Workers, Police and Doctors
  • Provided assistance to clients with accessing relevant community services such as education, training and employment to enhance wellbeing.
  • Care Certificate assessor
  • Provided support to clients experiencing substance abuse issues, offering access to additional resources as needed.
  • Promoted excellence in mental health care through providing distraction techniques, hope boxes, contact numbers etc
  • Suicide and Ligature Awareness

Support Worker

Randstad
Plymouth, Devon
2019.04 - 2022.03
  • Establishing daily routines that are easy for the children/YP to follow
  • Supporting children with challenging behaviours
  • Enabling children/YP to attend daily activities
  • Educating children/YP with healthy eating
  • Discussions about choices and safety
  • Supporting Adults with Learning Difficulties (duties similar to my earlier placements.)

Support Worker - Adults with Learning Difficulties

Lyndridge Care
Devon, England
2017.08 - 2019.04
  • Maintain accurate records of the tenants care, condition, progress and concerns.
  • Schedule and accompany tenants to medical appointments.
  • Respond appropriately to the physical, emotional and developmental needs of the tenants.
  • Report any unusual circumstances in the tenants condition or environment.
  • Supporting the clients to cook appetising and satisfying meals and snacks.
  • Support tenants with bathing dressing, oral hygiene, grooming and medication.
  • Supporting tenants to live independently and participate fully in the local community.
  • Deliver safe, effective and person centred care.

Support Worker- Adults with Learning Difficulties

Orchard View Care Services
Bow, Devon
2015.12 - 2017.07
  • Similar duties as those at Lyndridge Care.
  • Supported tenants with bathing, dressing, hygiene and grooming.
  • Ensured safety and well being of the tenants.
  • Documented clients day to day activities.
  • Engaged clients with games, crafts, cooking, music, reading and other activities.
  • Transported tenants to and from different venues.

Domiciliary Care

Oasis Community Care
Cornwall, England
2013.06 - 2015.12
  • Lone Working.
  • Helped service users with bathing, dressing, feeding, lifting and transferring.
  • Administered medication.
  • Ensured safety and well being service users.
  • Provided behavioural/emotional support and supervision for those with dementia and Alzheimer's.
  • Monitored fluid intake and output levels.
  • Provided meals
  • Supported service users with their shopping
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer and Alzheimer's.
  • Followed infection control procedures.
  • Palliative care.
  • After care of a person dying.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.

Domiciliary Care

Mihome Care
Okehampton, Devon
2010.03 - 2013.06
  • Lone Working
  • Helped service users with bathing, dressing, feeding, lifting and transferring.
  • Administered medication.
  • Ensured safety and well being service users.
  • Provided behavioural/emotional support and supervision for those with Dementia and Alzheimer's.
  • Monitored fluid intake and output levels.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer and Alzheimer's.
  • Followed infection control procedures.
  • Palliative care.
  • After care of a person dying.
  • Completed all daily living tasks to enhance the quality of life of elderly patients.

Children's Worker

Fresh Expressions / Exeter Diocese
Okehampon, Devon
2010.09 - 2015.07
  • A Christian children's worker for the deanery.
  • Interviewing, hiring, training of helpers
  • Keeping records of attendance.
  • Preparing and leading sessions about the stories found in the bible in a creative way, so that the children could learn and grow in their faith
  • Building relationships with the parents / carers

Reader ( Lay Minister )

Exeter Diocese
Exeter, Devon
2011.07 - Current
  • Preaching, teaching and assisting in pastoral care.

Topics and training in:-

Old Testament

New Testament

Christian theology

Liturgy and worship

Pastoral care

Ministry to the dying and bereaved

Preaching skills

Leadership skills

Church history

The nature of Christian salvation

Ethics

Spirituality

Ethics

Mission

Waitress, Receptionist, Finance Assistant, Teacher

Manor & Ashbury Hotel
Okehampton, Devon
2001 - 2008

Greeted and welcomed all hotel guests.

  • Reviewed account information and charges with guests during check-out.
  • Resolved service-related problems in a timely manner.
  • Accommodated guests' requests.
  • Processed telephone and walk-in reservations.
  • Collaborated with maintenance and housekeeping.
  • Counted and banked the hotels taking.
  • Processed the invoices for the guests.
  • Waitress duties
  • Teaching Swimming to adults and children.
  • Aqua Aerobics classes for the guests.

Deputy Manager, Duty Officer, ASA Swim Teacher

Leisure Industry
1995 - 2001
  • Responsible for the day to day operations of the leisure centre including health and safety, customer care, financial procedures, training staff to a high standard, drawing up and adjusting rota's and report writing.
  • Reviewing and amending polices such as Risk Assessments, Normal Operating Procedures and Emergency Action Plans.
  • Operating the Pool Plant and maintaining the pool water.
  • Producing the time table for the centre.
  • Classes in the pool for GP Referrals.
  • Teaching Aqua Aerobics.
  • RLSS Trainer and Assessor and overseeing the staff training.
  • ASA Swim Teacher for Adults and Children
  • Enhanced learning experience by incorporating teaching aids into lessons.
  • Provided one-on-one instruction to address individual weaknesses in stroke technique.
  • Participated in continuous professional development courses to stay updated on latest swim coaching techniques..
  • Ensured cleanliness of pool area after every session for a healthy environment.
  • Developed students' swimming skills by implementing structured lesson plans.
  • Supported lifeguard duties when required maintaining optimum safety standards at the poolside.
  • Facilitated progress reports for parents, showcasing student improvement.
  • Encouraged students' love for swimming, fostering future aquatic interests.
  • Improved children's water confidence with fun and engaging activities.
  • Adapted teaching methods to accommodate special needs students, promoting inclusivity in classes.
  • Managed class registration, ensuring smooth admission process for new learners.
  • Initiated emergency protocol when necessary to ensure safety of all swimmers..
  • Assisted in organising swimming gala events, contributing to community engagement.
  • Prepared lesson materials, ensuring productive sessions.
  • Observed swimmers abilities and gave tips on improving technique.

Education

Certificate - Theology

University of Exeter
Devon, England
2015

Skills

  • Diabetes, hospice and stroke patient care
  • Professional bedside manner
  • Palliative care experience
  • Dementia and Alzheimer's knowledge
  • Companionship and emotional support
  • Patient/family focused
  • Patient positioning competency
  • Autism knowledge
  • Learning Difficulties and Down Syndrome knowledge
  • Equal Opportunities knowledge
  • Health and safety knowledge
  • Mental Health knowledge including Bipolar disorder and BPD
  • ADHD
  • Epilepsy knowledge
  • Child Sexual Exploitation knowledge
  • First Aid knowledge
  • Suicide and Ligature Awareness
  • Willing to undertake training and to learn new skills for my personal development
  • Compassionate
  • Patient
  • Trustworthy
  • Understanding confidentiality
  • Adaptable
  • Efficient and reliable team player
  • Adept at prioritizing deadlines
  • Attention to detail
  • Good communication skills
  • Works independently/lone working
  • Literate and numerate
  • Flexible
  • Creative
  • Knowledge of Mental Health
  • Knowledge of Children's and Young People's Mental Health

Certification

  • Certificate in Theology
  • Licensed Reader ( Lay Minister )
  • Health and Social Care Management Level 5
  • Mental Health Support Worker Level 3
  • Care Certificate Assessor
  • PROACT-SCIPr-UK Positive Range of Options to Avoid Crisis and use Therapy
  • Mental Health Awareness Certificate
  • Mental Health First Aid Certificate
  • Suicide and Ligature Awareness
  • Cognitive Behaviour Therapy Level 3
  • Emergency First Aid at Work Level 3
  • Control and administration of Medicines Level 3
  • Child Sexual Exploitation Awareness Level 3
  • Medication Awareness Level 3
  • Understanding Children and Young People's Mental Health Level 2
  • Safeguarding Adults Level 2
  • Safeguarding Children Level 2
  • The Care Certificate
  • Understanding Your Role
  • Your Personal Development
  • Duty of Care
  • Equality and Diversity
  • Work in a Person Centered Way
  • Communication
  • Privacy and Dignity
  • Fluids and Nutrition
  • Dementia and Cognitive Issues
  • Learning Disability Awareness
  • Mental Health Awareness
  • Safeguarding Children
  • Safeguarding Adults
  • Basic Life Support
  • Health and Safety
  • Handling Information
  • Infection Prevention and Control
  • Positive Behaviour support/Conflict Resolution and Breakaway Certificate
  • Diabetes Awareness Certificate
  • Confidentiality Certificate
  • Deprivation of Liberty Safeguards Certificate
  • Level 1 Prevention of Falls Certificate
  • People Movers Moving & Handling Certificate
  • Level 1 Mental Capacity Act & DOLS Certificate
  • Basic Counselling Certificate
  • IRSM Operational Supervision Certificate
  • IRSM Employee Relations Certificate
  • IRSM Supervisory Studies Certificate
  • IRSM Administration Studies Certificate
  • Pool Plant Operator Certificate
  • Computer Literacy and Information Technology Certificate
  • ASA Swimming Teacher
  • Aerobic / Aqua Aerobic Teacher
  • RLSS Trainer & Assessor
  • Volunteer Assistant Teacher Certificate
  • RYA Powerboat Level 2
  • RYA VHF Marine Radio
  • Swim England Assistant Swimming Coach

Hobbies

Church

Choir

Horse Riding

Swimming

Reading

Volunteer Work

For 11 years I have been involved with Scripture Union in leading teams at the Perranporth 360 Beach Mission and very recently at The Bush Conference in Bow.

Team members have been of all ages ( 16 - 92 ) and from all backgrounds. I have produced programs and have encouraged all team members to take part in the various sessions to develop their skills and knowledge. Myself and my various team members over the years have worked with primary school children and with adults.

In 2019 I was on the Admin Team at Spring Harvest. Due to Covid 2020 and 2021 was cancelled.

Timeline

Deputy Registered Manager

Bleep 360 Care
2023.07 - 2023.11

PA/Support Worker/Wellbeing Activities Host

Self Employed
2023.04 - Current

Support Worker

Catalyst Care
2022.03 - 2023.06

Mental Health Support Worker/Line Manager

Atlantic Way Care Ltd
2020.05 - 2022.08

Support Worker

Randstad
2019.04 - 2022.03

Support Worker - Adults with Learning Difficulties

Lyndridge Care
2017.08 - 2019.04

Support Worker- Adults with Learning Difficulties

Orchard View Care Services
2015.12 - 2017.07

Domiciliary Care

Oasis Community Care
2013.06 - 2015.12

Reader ( Lay Minister )

Exeter Diocese
2011.07 - Current

Children's Worker

Fresh Expressions / Exeter Diocese
2010.09 - 2015.07

Domiciliary Care

Mihome Care
2010.03 - 2013.06

Certificate - Theology

University of Exeter

Waitress, Receptionist, Finance Assistant, Teacher

Manor & Ashbury Hotel
2001 - 2008

Deputy Manager, Duty Officer, ASA Swim Teacher

Leisure Industry
1995 - 2001
Kerry Friend