Kerry Francis
warminster ,Wiltshire
Summary
Highly adaptable and organised professional with a strong background in customer service. Demonstrates excellent time management, problem-solving abilities, and the capacity to work independently or as part of a team. Known for being trustworthy, responsible, and open-minded, with a keen desire to learn and improve. Skilled in managing budgets, meeting the public, and providing exceptional customer service. Career goal includes leveraging these skills to contribute effectively in a dynamic work environment.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer assistant
Morrisons supermarket
Warminster , Wiltshire
04.2024 - 01.2025
- Advised customers on availability, pricing and location of products.
- Maintained customer happiness with addressing their enquiries.
- Always on time.
- Helpful to all at work and to all customers.
- Worked across many different departments.
- Worked well on my own and as a team member.
Support worker (Older adults in care)
Autonomy life
Warminster, Wiltshire
01.2023 - 03.2024
- Worked closely with healthcare professionals to ensure comprehensive service users care.
- Administered Medication and noted and recorded.
- Transported service users to appointments using mobility aids if required.
- Monitored and recorded regularly, promptly reporting any issues to relevant staff and outside agencies.
- Supported service users in all aspects of their daily lives and giving and supporting with personal care.
- Supported with days out and hobbies.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Supported clients with socialisation in community settings.
- Assisted in feeding those who required help during meal times, maintaining their nutritional intake.
- De-escalated potentially harmful situations calmly and effectively whilst ensuring service users wellbeing.
- Facilitated social activities for service users, promoting engagement and mental stimulation.
Foster carer
Nexus Fostering
Chessington, Kingston upon Thames
09.2020 - 12.2022
- Facilitated open lines of communication with social workers, leading to more effective care plans.
- Listened to clients' current struggles to signpost relevant support.
- Collaborated with external support providers to maintain good care continuity.
- Coordinated with school staff regarding child's progress, enhancing academic performance.
Education
Prison officer - HMP prison service
Prison service training college
Yorkshire 04.2008 - 05.2008
Bachelor of Science - Zoology
Roehampton University
London 09.2005 - 05.2007
Diploma of Higher Education - Animal husbandry and behaviour
Nescot college
Reigate, Surrey 09.2002 - 04.2005
Skills
My key transferable skills are:
Good time management
work independently
desire to learn and improve
team player
solve problems
responsible
manage money/budgets
Good with hands
open minded
good listener
follow instructions
outgoing
trustworthy
adaptable
organised
meet the public
customer service oriented
Timeline
Customer assistant
Morrisons supermarket
04.2024 - 01.2025
Support worker (Older adults in care)
Autonomy life
01.2023 - 03.2024
Foster carer
Nexus Fostering
09.2020 - 12.2022
Prison officer - HMP prison service
Prison service training college
04.2008 - 05.2008
Bachelor of Science - Zoology
Roehampton University
09.2005 - 05.2007
Diploma of Higher Education - Animal husbandry and behaviour
Nescot college
09.2002 - 04.2005
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